Help and Technical Support
Our FAQ is accessible from Documentation > FAQ in the device display main menu.
Or directly at https://support.genymotion.com/hc/
Check installation health
To make sure that the Genymotion instance is working properly, the network must be correctly configured.
See Network requirements.
To check that the installation is working properly, you can perform these actions:
- Ping its IP address.
- Connect to the instance using SSH, HTTP or HTTPS (wget/curl).
Troubleshoot
Generic failure
Android has not been designed to run continuously without reboot.
Even real phones may need to reboot from time to time.
Thus, it is not recommended to run Genymotion Device image 24/7.
If your device experiences trouble after a long time run, you can try to reboot it.
If rebooting does not help, contact support for further investigation.
Screen streaming failures (webrtc)
If your device has some display issues (for example, you cannot see the device screen), you can access a dedicated page to test your connectivity.
From the device display menu, click Support > Troubleshooting to reach the Troubleshooting page.
Click Start to begin tests.
Technical support
From the device display menu, click Support > Contact us to bring up the support widget.
You can use the support widget to access our FAQ and/or contact our technical support tier 2.
Typical first response time is 12 business hours.