Refund and Cancellation Policy
Refund Eligibility
Refund eligibility is at Genymobile sole and exclusive discretion.
Customers may request a refund of any fees after they have purchased access to Genymotion Device image (Cloud PaaS) from cloud providers for any supported instance type.
This refund request applies even if customers have not launched Genymotion Device image (Cloud PaaS).
Cancellation After Launch
If customers decide to stop using or cancel after launching Genymotion Device image (Cloud PaaS) from cloud providers for any reason other than a technical problem, refunds are at Genymobile sole and exclusive discretion.
This applies within the time period for which customers have the right to access the product.
Refund Process and Discretion
If customers face an issue other than forgetting to stop devices, they must first contact Genymotion technical support to be eligible for a refund.
Approval of refunds is at Genymobile sole and exclusive discretion.
Full or partial refunds are also at Genymobile sole and exclusive discretion.