I can't log in to Genymotion Desktop: "Too many failed attempts, please try again later"

Source: https://support.genymotion.com/hc/en-us/articles/360005534738-I-can-t-log-in-to-Genymotion-Desktop-Too-many-failed-attempts-please-try-again-later

Keywords: Genymotion Desktop, log in error, failed attempts, temporary IP ban

Document ID: https://support.genymotion.com/hc/en-us/articles/360005534738-I-can-t-log-in-to-Genymotion-Desktop-Too-many-failed-attempts-please-try-again-later#split1

4 months ago
Updated

Cause of the error

This error usually occurs when there have been too many failed connection attempts with a wrong email and/or password. When this happens, your IP is temporarily banned for 24 hours.

Step 1: Verify email and password

First, verify your email and password by logging in to your Genymotion account at https://www-v1.genymotion.com/account//. If you can log in, just wait for 24 hours and try again with Genymotion Desktop.

Step 2: Reset password and try again

If you can't log in, reset your password at https://www-v1.genymotion.com/account/password-reset/ and test it at https://www-v1.genymotion.com/account//. Then, wait for 24 hours and try logging in with Genymotion Desktop again.