I get the error "Server Error (500)" when I try to purchase a license

Source: https://support.genymotion.com/hc/en-us/articles/16897698507421-I-get-the-error-Server-Error-500-when-I-try-to-purchase-a-license

Published: 2025-12-02

Keywords: Server Error 500, purchase license, payment failed, bank refused, credit card rejected, PayPal, technical support

Document ID: https://support.genymotion.com/hc/en-us/articles/16897698507421-I-get-the-error-Server-Error-500-when-I-try-to-purchase-a-license#split1

1 year ago • Updated

This error means that the payment failed, either because your bank refused the payment or the credit card was rejected (pre-paid credit card are not supported).

Contact your bank, try with a different credit card or use PayPal instead.

If it does not help, submit a ticket to our technical support.

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