I get the error "Server Error (500)" when I try to purchase a license

Source: https://support.genymotion.com/hc/en-us/articles/16897698507421-I-get-the-error-Server-Error-500-when-I-try-to-purchase-a-license

Published: 2026-02-02

Keywords: Server Error 500, license purchase, payment failure, bank refused, credit card rejected, PayPal, technical support

Document ID: support_genymotion_com_hc_en-us_articles_16897698507421-I-get-the-error-Server-Error-500-when-I-try-to-purchase-a-license

Problem

This error means that the payment failed.
The bank refused the payment.
The credit card was rejected.
Pre-paid credit cards are not supported.

Troubleshooting steps

Contact your bank.
Try a different credit card.
Use PayPal instead.
If the previous steps do not help, submit a ticket to our technical support.

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