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Document ID: support_genymotion_com_hc_en-us_articles_360009237638-Genymotion-Desktop-is-stuck-on-Booting-animated-logo

Genymotion Desktop is stuck on "Booting..." animated logo

The bug is present in legacy versions of Genymotion Desktop. Use the latest stable version of Genymotion Desktop. If upgrading does not help, stop Genymotion, open a terminal, and log in with gmtool.

Important: An active Genymotion account is required to use this workaround. If you do not have an account, you must create and activate a Genymotion account.

Windows

C:\Program Files\Genymobile\Genymotion\gmtool config --email EMAIL --password PASSWORD

Linux

~/genymotion/gmtool config --email EMAIL --password PASSWORD

macOS

/Applications/Genymotion.app/Contents/MacOS/gmtool config --email EMAIL --password PASSWORD

Then, launch Genymotion again.

Windows

Windows for IoT

Genymotion Desktop is not compatible with Windows for IoT, such as Windows 10 IoT Enterprise and Windows 10 IoT Standard. Please use a supported Windows edition.

Hyper-V

QEMU can be used instead of VirtualBox. QEMU uses Hyper-V and it is a possible alternative if you cannot disable Hyper-V for some reasons. However, QEMU support is still experimental and has severe performance issues on Windows.

Hyper-V may conflict with VirtualBox. Disable Hyper-V. For detailed instructions, refer to Genymotion Desktop and Hyper-V.

Laptops with discrete GPU

Dual GPU configurations are known to cause issues on Windows. The system may fail to recognize Genymotion as a high-performance, high-requirements application. Therefore, the system tries to run Genymotion with the low-profile Intel iGPU. This configuration does not meet Genymotion requirements. To workaround this, force Windows to use the high-performance discrete NVIDIA/AMD GPU globally. For steps, refer to the article How to force Genymotion Desktop use the high performance discrete GPU on laptops?

Other

If none of the above worked, uninstall and purge Genymotion Desktop and re-install it. See How to uninstall Genymotion Desktop completely (purge)?

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