Device link does not work (white and/or frozen screen)

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Keywords: Genymotion, Device link, white screen, frozen screen, macOS, Troubleshooting, Genymotion Desktop

Document ID: support_genymotion_com_hc_en-us_articles_22202794885917-Device-link-does-not-work-white-and-or-frozen-screen

Device link does not work (white and/or frozen screen)

Two known bugs exist in the device link feature. Genymotion has not fixed these bugs yet. Fortunately, the bugs can be easily overcome.

The screen on the smartphone or tablet remains white and is frozen

A white screen may appear randomly on your smartphone/tablet when using the Device link feature, usually at start up.

White screen on phone/tablet

To fix this issue, unlink your device. Then link it again from the Device Link feature window. This should fix the problem when it happens.

The display seems frozen on the smartphone or tablet (macOS only)

This bug affects macOS users. On macOS, the video stream may take more time to load to the smartphone/tablet. The Genymotion Link App may seem frozen on the Welcome screen.

Genymotion Link App Welcome screen

Wait a little while. Everything should work normally afterwards.

If nothing happens after a couple of minutes, unlink the device. Then link it again.

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