Welcome to Genymotion Help Center
Welcome to Genymotion help center. A search input with placeholder "Search help articles" is visible. The page highlights three primary sections: Users' Guides, Tutorials, and Release Notes.
Featured sections
Users' Guides tile is displayed. The Users' Guides tile subtitle is "Get Genymotion up and running in no time!". Tutorials tile is displayed. The Tutorials tile subtitle is "Various Tutorials for all Genymotion products.". Release Notes tile is displayed. The Release Notes tile subtitle is "New features, fixes and other announcements.".
Knowledge Base / Frequently Asked Questions
Knowledge Base (KB) is a collection of articles answering common questions. Frequently Asked Questions (FAQ) is a list of common questions and answers. Have a question or an issue? Find the answers here.
Categories
- Your account(s) — FAQ for your Genymotion Desktop and/or Genymotion SaaS (Cloud) account
- All Genymotion products — All Genymotion products
- Genymotion SaaS — Genymotion Cloud on Genymobile servers
- Genymotion Cloud on Genymobile servers — Genymotion Cloud on Genymobile servers
- Genymotion Device image (PaaS) — Genymotion Device image (PaaS)
- Genymotion for Cloud providers (AWS, Alibaba, GCP and MS Azure) — Genymotion for Cloud providers (AWS, Alibaba, GCP and MS Azure)
- Genymotion Desktop — Genymotion for PC and Mac
- Genymotion for PC and Mac — Genymotion Desktop
Promoted articles
- I don't receive the activation mail
- I can't create an account: "Something went wrong, please try again."
- The date and time of the device is not correct
- Is Genymotion free?
- Which Android versions are available?
- How to install Magisk on Genymotion?
- I can't find Google Play Store. Where is it?
- I can't find or install my game or application with Google Play Store
- How to connect a virtual device to a proxy?
- Can I play games with Genymotion?
- Is it possible to un-root or hide root?
- Can I send or receive calls and text messages from a real phone or tablet?
- How to play games with Genymotion SaaS (Cloud)?
- Can I use OBS Studio Virtual Camera with Genymotion SaaS?
- I have just created a Cloud (Genymotion SaaS) account. How do I activate my free trial?
- I can't to my SaaS (Cloud) account: "Fail to "
- I cannot run more than 2 virtual devices at the same time. Is it possible to increase it?
- How to embed a Genymotion Device image instance in a website?
- I get the error "no matching host key type found. Their offer: ssh-rsa" when trying to connect with SSH
- How can I get old versions of Genymotion Desktop?
- I want to test Genymotion Desktop Pro, with full features, but I have already selected "Personal Use"
- Is there a trial for Genymotion Desktop Pro edition?
- What are Genymotion Desktop requirements?
- How to uninstall Genymotion Desktop completely (purge)?
- I get the error "Too many attempts, please try again later."
- I get the error: "You have activated the maximum number of workstations allowed by your license"
- I have just changed my password, but Genymotion Desktop still says "bad username and/or password"
- Genymotion Desktop is stuck on "Booting..." animated logo
- Unable to start the Virtual Device
- Can I use VirtualBox 7.2 or 7.1 with Genymotion Desktop?
- An error has occurred while trying to create a virtualbox host-only network interface
- The VirtualBox DHCP server has not assigned an IP address to the virtual device
- VirtualBox recommended versions
- Supported Linux distributions
- Does Genymotion Desktop support Apple Mac M4 models?
- I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
- The device starts, but I can't click anywhere and widgets are greyed out (macOS)
- Apple Mac M series support
- I get the error "Unable to start the virtual device" after a Windows update
- Windows - Unable to start the Virtual Device
- The virtual device crashes, freezes or fails to boot on Windows
- Genymotion Desktop and Hyper-V (Windows)
- Windows - An error has occurred while trying to create a virtualbox host-only network interface