How to get Genymotion Desktop logs

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Keywords: Genymotion, Genymotion Desktop, logs, gmtool, logzip, Troubleshooting, Windows, macOS, Linux

Document ID: https://support.genymotion.com/hc/en-us/articles/360002784898#split1

How to get Genymotion Desktop logs?

General logs

From Genymotion User Interface

In Genymotion Desktop main window, navigate to the Troubleshooting panel, then select Generate logs and select an output directory.

This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs.

From Command Line

If Genymotion Desktop UI is not accessible, or you cannot log in, you can use gmtool to generate the logs on your Desktop:

Windows 

"C:\Program Files\Genymobile\Genymotion\gmtool.exe" admin logzip "%HOMEPATH%\Desktop"

macOS 

/Applications/Genymotion.app/Contents/MacOS/gmtool admin logzip ~/Desktop

Linux 

~/genymotion/gmtool admin logzip ~/Desktop

Note If you installed Genymotion somewhere else, you may need to replace "~" by Genymotion installation absolute path. If unsure, you can use the find gmtool ~ | grep -w gmtool command to find where gmtool is located. or 

/opt/genymobile/genymotion/gmtool admin logzip ~/Desktop

This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs on your Desktop.

Auto-generated logs

Genymotion automatically creates a genymotion.log file at each start which contain basic general logs. If you cannot generate logs for some reason, you can still send this log file to technical support.

The file can be found in the following folders:

Generate a log archive of a specific virtual device

Right-click on the virtual device from Genymotion Desktop main window.

Click Generate logs.

Select the path to save the generated archive.

Wait until the archive is generated and click Close.

This will create a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains the logs from the virtual device you selected.

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