📄 Content Pages

• Camera is unavailable after quick boot (QEMU)
  Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
• I get the error 'no matching host key type found. Their offer: ssh-rsa' when try...
  Troubleshooting the 'no matching host key type found' error when SSH-ing into Genymotion Device Images; includes upgrade guidance and SSH workarounds.
• Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
  Windows dual-GPU issue with Genymotion virtual devices; fix by forcing use of the discrete GPU.
• How to install Magisk on Genymotion?
  Guide about Magisk on Genymotion; article moved to our website.
• How to create your own skin in Genymotion Desktop
  Guide for creating a custom skin for Genymotion Desktop, including background.png and skin.json configuration.
• I get the error "msvcr100.dll is missing"
  Guidance for resolving the msvcr100.dll missing error in Genymotion Desktop on Windows.
• ADB connection is lost after a while with my Genymotion Device image instance(s)...
  Guidance to secure ADB connections for Genymotion Device image instances to prevent unauthorized access.
• Every device API is set to 0.0 and size is changed to 1024x600
  Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
• I recently upgraded VirtualBox and Genymotion no longer works
  Troubleshooting steps for Genymotion Desktop and VirtualBox upgrade incompatibility.
• "Unable to start virtual device" (QEMU - Windows)
  Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
• Can I use my host microphone with Genymotion Device image (PaaS)?
  Yes, but you need to activate the camera widget and allow your web browser to access your host webcam and microphone. If you only have a microphone an...
• Is there a trial for Genymotion Desktop Pro edition?
  Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
• I get the error 'Too many attempts, please try again later.'
  Information about the error caused by too many failed license registration attempts and how to resolve it.
• Genymotion Desktop offline usage
  Internet access is required to log in and download images; a 15-day offline token allows offline use between connections; token extensions are availab...
• How to enable hardware virtualization (VT-x/SVM) on Windows 11?
  Steps to enable VT-x/SVM hardware virtualization on Windows 11 for Genymotion Desktop.
• How to enable kiosk mode with Genymotion SaaS (Cloud)?
  Steps to enable and disable kiosk mode on Genymotion SaaS Cloud, including prerequisites and ADB commands.
• I get the error "Your license has expired", while my Desktop license is still va...
  Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
• I keep getting "Android Setup keeps stopping" error
  This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
• I can't find TikTok in Google Play Store
  Troubleshooting TikTok on Genymotion: arm64 requirement, un-rooted images, Google login, and Open GApps.
• Can Genymotion Desktop run in a Cloud service (AWS, Google Cloud, MS Azure, Alib...
  Genymotion Desktop cannot run in cloud machines; device images are available on major cloud providers.
• Which devices (templates) are available with Genymotion Desktop?
  List of virtual device templates available for Genymotion Desktop across Android versions.
• How to embed a Genymotion SaaS (Cloud) device in your website?
  Instructions for embedding a Genymotion SaaS device in a custom web page using an open-source Javascript SDK; reference GitHub repository for details.
• How to create and setup a STUN/TURN server on AWS
  Tutorial for installing and configuring a CoTURN STUN/TURN server on AWS and configuring a Genymotion device to use it.
• How to screen record with Genymotion SaaS (Cloud)?
  Instructions to record Genymotion SaaS Cloud screens using the screen capture widget or adb shell screenrecord.
• Linux - Unable to start the Virtual Device
  Linux troubleshooting guidance for Genymotion Desktop hypervisor choices and supported Linux environments.
• Windows - Unable to start the Virtual Device
  Troubleshooting steps for resolving Genymotion Windows errors starting the Virtual Device by addressing VirtualBox host-only adapters.
• macOS - Unable to start the Virtual Device
  MacOS troubleshooting guidance for Genymotion Desktop, focusing on hypervisor choices, Mac M series limitations, and port configuration.
• I can't find Google Play Store. Where is it?
  Instructions to install Google Play Store on Genymotion virtual devices using the Open GApps built-in feature.
• Is Genymotion affected by the log4j vulnerability?
  No Genymotion products are impacted by the Apache log4j vulnerability CVE-2021-44228.
• I can't sign in to my SaaS (Cloud) account: "Fail to login"
  Troubleshooting sign-in failure for Genymotion SaaS (Cloud) due to IP ban after multiple password attempts.
• The virtual device crashes, freezes or fails to boot on Windows
  Troubleshooting guide for Genymotion Windows issues related to Android 15, GPUs, power settings, and VirtualBox configuration.
• Can I use OBS virtual camera with Genymotion Desktop?
  OBS virtual camera is unavailable with Genymotion Desktop due to compatibility issues with OBS Studio video format and Genymotion Desktop camera API.
• How to use multi-touch gestures with Genymotion SaaS (Cloud)?
  Multi-touch gestures shortcuts are not implemented in Genymotion SaaS (Cloud) yet; planned for future releases. Visit release notes and blog to stay u...
• I can't install my application with an APK file
  Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
• I can't find or install my game or application with Google Play Store
  Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
• How to enable hardware virtualization (VT-x/SVM) on Windows 10
  Instructions to enable hardware virtualization on Windows 10 for Genymotion Desktop, including BIOS/UEFI access steps and CPU-specific virtualization ...
• Do I need a license if I use Genymotion Desktop for teaching?
  FAQ about licensing for teaching with Genymotion Desktop.
• How to disable Fast Startup on Windows 10
  Step-by-step instructions to disable Fast Startup on Windows 10, including enabling Hibernate if needed.
• My Webcam does not work with Genymotion Device image (PaaS) on iOS.
  iOS webcam support requires h264; recently added to Genymotion Device images but not yet activated for iOS.
• An error has occurred while trying to create a virtualbox host-only network inte...
  Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
• I have generated and setup a certificate but I still get a security warning when...
  Troubleshooting a certificate-based security warning when connecting Genymotion Device Image from the Web due to deprecated versions.
• How to release or re-assign a BUSINESS License?
  Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
• How to access a local host or service from a virtual device?
  Guidance to access host services from Genymotion virtual devices using VirtualBox or QEMU.
• The Wifi is disabled (no network) when I boot the device
  Guide to fix wifi or network at boot on Genymotion, covering proxy settings, quick boot, China restrictions, and Alibaba Cloud device image.
• Can I send or receive calls and text messages from a real phone or tablet?
  Genymotion does not emulate baseband; calls and texts can only be simulated with the Phone widget.
• I have just changed my password, but Genymotion Desktop still says "bad username...
  Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.
• How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
  Guide to forcing high-performace GPUs on Windows laptops with hybrid graphics for Genymotion Desktop.
• I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
  Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
• The virtual device display is black.
  Troubleshooting for a black virtual device display in Genymotion SaaS, focusing on WebRTC blockages caused by add-ons, extensions, or Chrome versions.
• Google Play Services keeps crashing
  Guide to fix Google Play Services crashes on Genymotion Desktop after installing Open GAPPS.
• As a reseller, my client is interested in an AWS EC2 instance. How can I request...
  Help article about requesting quotes for Genymotion AWS EC2 instances via the marketplace
• How many Genymotion Virtual Devices can I launch per AWS EC2 instance?
  Genymotion devices per AWS EC2 instance; one Genymotion instance equals one EC2 instance; multiple devices require multiple EC2 instances.
• Apple Mac M series support
  Genymotion Desktop supports Apple Mac M series with Apple Silicon; Rosetta is required and must be enabled on first startup; VirtualBox is not availab...
• How to provide access to a Genymotion EC2 instance from a single website
  Instructions for embedding a Genymotion EC2 instance into a single website using the open-source web player.
• Can I run Genymotion Device image on-premise inside Docker containers?
  Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
• I will need a huge volume of usage, is it possible to have a discount on AWS?
  Genymotion help article about discounts for large AWS usage and how to contact sales.
• Will I be charged for using an application, sharing an URL, or running a device ...
  Genymotion AWS billing guidance: users are charged for running the Genymotion AWS instance and will continue to be billed if the instance is not stopp...
• Is it possible to be charged annually basis on AWS?
  AWS annual billing option for Genymotion's Yearly plan with a 30% discount.
• I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
  Genymotion states per-second billing applies to AWS EC2 costs only; Genymotion is billed per hour; AWS per-second billing is under discussion; private...
• Is it possible to have several people on my team connected to the same virtual d...
  Yes. Multiple people can connect to a single Genymotion Device Image instance; note that all connected users will see each other's interactions with t...
• How to use a VPN with Genymotion SaaS?
  Instructions to connect Genymotion SaaS to a VPN using the Android OpenVPN client.
• How to use a VPN with Genymotion Device image (PaaS)
  Guidance to connect Genymotion Device image (PaaS) to a VPN using an Android VPN client or a cloud provider VPN gateway.
• Can I record audio with my host microphone?
  Genymotion help article describing microphone and audio recording across Desktop, Device Image, and SaaS, including licensing and browser permission s...
• Is it possible to do white labelling with Genymotion Device image (PaaS)?
  Information on replacing the Genymotion logo with a custom logo for Genymotion Device image (PaaS) by contacting sales.
• How to change product properties (manufacturer, model, etc.) with Genymotion Des...
  Instructions to modify Genymotion Desktop product properties using GMTool with admin edit and --sysprop; licensing restrictions apply.
• How to transfer a Genymotion Desktop virtual device to another Computer? (Virtua...
  Steps to export and import a Genymotion Desktop virtual device using VirtualBox.
• The map is blank on the GPS widget
  Article describing a bug where the GPS widget map is blank in Genymotion Desktop and upgrade guidance.
• How to use Burp suite with Genymotion Device image?
  The help article notes that the article has been moved to Genymotion's website.
• The device display is distorted or blank, and Genymotion freezes when I use Andr...
  Troubleshooting Windows display issues for Genymotion when using Android 8 or higher, focusing on GPU and driver problems.
• How to use Burp suite with Genymotion Desktop?
  The article has been moved to Genymotion's website.
• How to get Genymotion Desktop free for personal use edition?
  Help article about obtaining Genymotion Desktop free for personal use edition and related topics.
• How to connect a Genymotion Device Image (PaaS) instance to any IDE?
  Instructions to connect a Genymotion Device Image (PaaS) instance to an IDE via ADB, including firewall setup and SSH tunneling options.
• How to use Burp suite with Genymotion SaaS
  This article has been moved to our website.
• How to install and use Xposed/EdXposed/LSPosed with Genymotion SaaS?
  Guide to installing Xposed, EdXposed, and LSPosed on Genymotion SaaS, including Magisk and Riru steps for Android 8.0+ and notes for Android 5.0–7.1.
• How to install Xposed/EdXposed/LSPosed with Genymotion Device image (PaaS)
  Guide to install LSPosed (and legacy Xposed setups) on Genymotion Device images for PaaS.
• How to install Xposed/EdXposed/LSPosed with Genymotion Desktop?
  Step-by-step guide to install LSPosed on Genymotion Desktop for Android 8+. Includes Magisk and Riru setup and legacy Xposed for older Android.
• VirtualBox configuration error
  Instructions to resolve VirtualBox configuration errors on Windows, Linux, and macOS.
• How to run applications and games for arm (arm64)?
  Guidelines for running arm64 apps and games using Genymotion Desktop, SaaS, and Device Image.
• How to use Genymotion Desktop with JetBrains Rider (w/ Xamarin Android plugin) I...
  Instructions to configure Genymotion Desktop with JetBrains Rider and the Xamarin Android plugin, including prerequisites and configuration steps.
• How to get logs and logcats with Genymotion SaaS
  Instructions to generate logs and logcats for Genymotion SaaS.
• I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
  Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
• How to screen record with Genymotion Device image (PaaS)
  Instructions to screen record Genymotion Device image (PaaS) using Capture feature, ADB, and HTTP API.
• Genymotion Desktop becomes unstable and slow after a while.
  Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
• Content
• I have been charged incorrectly
  Help article describing why virtual device charges may occur and how to verify usage and timeouts.
• Can I change the camera resolution?
  Genymotion Desktop does not support changing the camera resolution; fixed at 1280x720 (720p). The Media Injection widget can provide media files as th...
• Is Genymotion Desktop available for 32-bit?
  Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of x86 32-bit architecture and hardware requirements.
• How to stop a virtual device in Genymotion SaaS?
  Instructions to stop virtual devices in Genymotion SaaS, including manual stop, timeouts, and gmsaas specifics.
• How to subscribe to a plan for Genymotion SaaS
  Guide to subscribing to a Genymotion SaaS plan, including device limits and contacting sales for alternate payment methods.
• How to install Genymotion Desktop
  Just follow the instructions from Genymotion Desktop on-line user guide.
• Which virtual devices templates (default recipes) are available for Genymotion S...
  List of official device templates (recipes) for Genymotion SaaS, with Android versions and UUIDs.
• Content
• Does Genymotion emulates Bluetooth?
  Bluetooth emulation status across Genymotion Desktop, SaaS, and Device Image, plus notes on pairing and testing.
• Content
• The VirtualBox DHCP server has not assigned an IP address to the virtual device
  Troubleshooting steps for VirtualBox DHCP not assigning an IP to Genymotion devices, including Hyper-V, memory integrity, GPU, updates, and hardware r...
• Where are Genymotion documentation and user guides?
  Directs users to Genymotion product user guides at docs.genymotion.com.
• I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
  Troubleshooting guidance for the Genymotion Desktop login error caused by too many failed attempts.
• What are Genymotion Desktop requirements
  Documentation outlining Genymotion Desktop prerequisites and supported platforms.
• How to enable the virtual keyboard?
  Instructions to enable the virtual keyboard in Genymotion Desktop and Genymotion Cloud SaaS across Android versions.
• I get the error: "You have activated the maximum number of workstations allowed ...
  Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.
• How to change Genymotion Desktop installer path in my Android Studio?
  Instructions to reconfigure the Genymotion Desktop installer path in Android Studio if the path was entered incorrectly or Genymotion was reinstalled.
• Why isn't the virtual device available in the Android Device Chooser window in E...
  Troubleshooting Genymotion: ensure ADB connection and running virtual device for Android Device Chooser in Eclipse.
• How to redirect network traffic to a local proxy with Genymotion SaaS?
  Instructions to redirect app network traffic to a local proxy using Genymotion SaaS via adb reverse.
• I cannot run more than 2 virtual devices at the same time. Is it possible to inc...
  Genymotion explains that the default Pay-As-You-Go plan limits to 2 virtual devices at once and offers a special arrangement via sales.
• Genymotion Desktop starts but the main window does not show or is white
  Troubleshooting Genymotion Desktop startup window issues on Windows, including dual-screen bugs and white screen after Windows updates.
• I can't reset my password: "Your email has not been sent, please retry later"
  Help article addressing the password reset error on Genymotion when using the Cloud portal.
• How to set alarms, schedules and auto-shuthdowns to avoid extra charges with Gen...
  Guidance to avoid charges by using alarms, schedules, and auto-shutdowns for Genymotion Device image (PaaS).
• Do I need a license if I use Genymotion Desktop for studying?
  FAQ about licensing for Genymotion Desktop when used for studying, including free edition limitations and student offer.
• How to connect Genymotion SaaS virtual devices to ADB?
  Guide for connecting Genymotion SaaS virtual devices to ADB with reference to an online tutorial.
• I keep getting 'System UI is not responding' error
  Troubleshooting steps for the 'System UI is not responding' error in Genymotion Desktop, focusing on host resources, Hyper-V, and virtual device confi...
• How to run automated tests with Genymotion Desktop?
  Guidance on using GMTool for automated tests and Genymotion Desktop limitations.
• How to root a Genymotion virtual device
  Instructions on which Genymotion products root by default and how to toggle root for specific Android versions.
• Is it possible to un-root or hide root?
  Root hiding methods do not work with Genymotion; Genymotion now offers unrooted Android images.
• How to get a license server for Genymotion Desktop?
  Genymotion offers license servers to companies planning or purchasing a large volume of licenses to self-manage licensing; contact sales@genymotion.co...
• How to set a custom DPI with Genymotion Desktop?
  Instructions to adjust Android DPI by matching device density in Genymotion Desktop.
• How to manage (release, re-assign) my company licences?
  Instructions to release or re-assign company licences; license server is required to modify activations; guidance on licensing for large deployments.
• Is it possible to use a custom ROM?
  Genymotion uses stock Android ROMs and does not distribute or support custom ROMs.
• How to share folders with Genymotion Desktop host machine
  Instructions to share folders between the host computer and a Genymotion Desktop virtual device using VirtualBox Shared Folders.
• Genymotion Desktop is very slow and unstable
  Troubleshooting guide for Genymotion Desktop performance issues, including hardware requirements, resource limits, and Windows/macOS GPU tips.
• Can I play games with Genymotion?
  Guidance on playing games with Genymotion, covering ARM64 compatibility, Google Play installation, root detection, and device images.
• How to delete my Genymotion SaaS (Cloud) account and all related data?
  Instructions to request deletion of a Genymotion SaaS Cloud account when direct deletion is not available.
• How will I be charged for Genymotion on Alibaba?
  Overview of subscription and Pay-As-You-Go pricing for Genymotion on Alibaba infrastructure.
• How will I be charged for Genymotion on Google Cloud Platform (GCP)?
  Genymotion pricing and charges for Google Cloud Platform, including trial credits and subscription costs.
• How to move the virtual device window when it can't be reached?
  Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
• How will I be charged for Genymotion on Amazon Web Service (AWS)?
  Details on trial period, subscription plans, and how Genymotion and AWS charges apply when using Genymotion on AWS.
• I can't log in to Genymotion Desktop: "Invalid reply from server" / "Something w...
  Troubleshooting steps for login errors on Genymotion Desktop, including too many connection attempts and network/firewall issues.
• My Bank application does not work
  Banking apps detect Genymotion on virtual machines; there are no known workarounds; use a real device to run bank apps.
• I have forgotten my Genymotion (Desktop) account username
  Genymotion Help Center article stating that usernames are no longer used and login is via email.
• How to uninstall Genymotion Desktop completely (purge)?
  Steps to purge Genymotion Desktop on Windows, macOS, and Linux.
• The battery level chart visible in the system settings does not reflect the char...
  Battery level chart only updates when the battery is discharging; other charge states do not affect the chart, regardless of host or manual mode.
• Drag'n Drop doesn't work with Genymotion Desktop
  Troubleshooting drag-and-drop issues with Genymotion Desktop on Windows and Linux.
• The virtual device display does not rotate
  Troubleshooting rotation issues for Genymotion virtual devices.
• Where is my Genymotion Desktop virtual device logcat file stored
  Instructions for locating the logcat.txt file for Genymotion Desktop virtual devices on Windows, macOS, and Linux.
• How to connect a virtual device to a proxy
  Instructions to configure HTTP proxies for Genymotion virtual devices, with and without authentication, plus desktop-specific proxy setup.
• How to enable multiple users in Android virtual devices?
  Instructions to enable Android multi-user support in Genymotion via adb commands.
• How to connect to a Genymotion Desktop virtual device remotely with ADB
  Instructions to connect Genymotion Desktop devices remotely via ADB using Bridged networking on Windows/Linux or port forwarding on MacOS.
• How to fix "Your CPU is incompatible with virtualization technologies" error
  Guide to resolve the CPU virtualization incompatibility error for Genymotion Desktop, covering VM usage, hardware requirements, VT-x/SVM, and Hyper-V.
• The Virtual device takes a very long time to boot and is very slow
  Guidance for Windows, Linux, and Mac hosts to resolve slow boot and performance issues in Genymotion Desktop.
• My webcam does not work with Genymotion Desktop
  Guidance on webcam compatibility with Genymotion Desktop, noting support for the UVC standard and virtual webcam restrictions.
• Genymotion plugin icon does not appear in Android Studio
  Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
• The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
  Troubleshooting black, white, or distorted Genymotion virtual device displays on Linux with NVIDIA GPUs caused by the nouveau driver.
• Unable to load OpenGL libraries from your system
  Guidance to fix OpenGL library load errors by updating display drivers or GPU compatibility.
• How to automatically connect a Genymotion Desktop virtual device to ADB
  Instructions to automatically connect a Genymotion Desktop virtual device to ADB, with links to online documentation and related articles.
• Error while creating the device / virtual terminal
  Troubleshooting steps for failures when creating a device or virtual terminal in Genymotion Desktop, including legacy version issues, disk space, and ...
• Linux - Genymotion Desktop crashes when starting a Virtual Device
  Genymotion Desktop crashes on Linux due to the nouveau driver; use NVIDIA proprietary drivers.
• The Virtual device display is black (Genymotion Desktop)
  Troubleshooting GPU and driver issues causing black or distorted Genymotion Desktop displays on Windows and Linux.
• Can I use Genymotion Desktop remotely?
  Guidance on using Genymotion Desktop remotely with OpenGL-enabled tools and server limitations.
• Genymotion Desktop installer doesn't run
  Instructions to verify Genymotion Desktop installer integrity by comparing checksums across Windows, macOS, and Linux.
• How to establish a TCP session to a virtual device
  Instructions to establish a TCP session to a Genymotion virtual device using ADB port forwarding.
• Genymotion Desktop and firewalls
  Instructions on internet access and firewall configuration for Genymotion Desktop with VirtualBox and QEMU.
• How to use Genymotion Desktop behind a proxy?
  Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
• Can Genymotion Desktop run in a virtual machine?
  Genymotion Desktop cannot run in virtual machines or cloud instances; it requires real hardware.
• Genymotion Desktop and VPN
  Guidance on how VPNs affect Genymotion Desktop and how to exclude local traffic.
• Unable to start the Virtual Device
  Troubleshooting steps for Genymotion Desktop to resolve issues starting virtual devices, including hardware requirements, OS-specific problems, and en...
• I can't find Android 4.4 and below
  Genymotion no longer provides Android 4.4 and below images since September 2022.
• Windows - An error has occurred while trying to create a virtualbox host-only ne...
  Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
• Linux - An error has occurred while trying to create a virtualbox host-only netw...
  Linux troubleshooting article detailing causes and fixes for Genymotion host-only network interface errors.
• How to renew Genymotion Desktop licenses?
  Instructions to renew Genymotion Desktop licenses from the Genymotion website, including steps and notes.
• How to purchase a Genymotion Desktop license?
  Steps to purchase a Genymotion Desktop license, including visiting the pricing page, selecting a plan, and receiving a license key by email.
• Is there a build of Genymotion Desktop for Windows 32-bit
  Genymotion states that Windows 32-bit builds are not provided due to outdated x86 architectures and stability concerns.
• How to delete my Genymotion Desktop account?
  Instructions to delete a Genymotion Desktop account via the account info page or by submitting an account deletion request.
• I can't find my application or game in Google Play Store (Genymotion Device imag...
  Troubleshooting Genymotion Device image when apps don't appear in Google Play Store or are incompatible.
• I can't install or run an application/game in Genymotion Desktop
  Troubleshooting for cases where apps fail to install or run on Genymotion Desktop due to compatibility, arm64, rooted images, or missing features.
• I can't install or run an application/game in Genymotion SaaS
  Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
• How to connect to a Genymotion Device Image instance web interface with a securi...
  Instructions for connecting to a Genymotion Device Image web interface with a security certificate.
• How to access a Genymotion Device image (PaaS) instance from secured networks?
  Instructions and notes for accessing a Genymotion Device image (PaaS) instance from secured networks, including update recommendations.
• How to use Android Studio, Eclipse, VS Code, JetBrains Rider or any other IDE wi...
  Instructions to connect IDEs to Genymotion Cloud SaaS via ADB using the gmsaas tool.
• I get the error "Too many requests, try again later." when I try to create an ac...
  Genymotion troubleshooting article about account creation being blocked by IP-based security measures and steps to verify IP reputation.
• I don't receive the activation mail
  Help article about activation email arriving issues and steps to locate it in Gmail.
• I have forgotten my Genymotion SaaS (Cloud) account password
  Instructions to reset the Genymotion SaaS (Cloud) password.
• macOS - An error has occurred while trying to create a virtualbox host-only netw...
  Troubleshooting steps for macOS when Genymotion cannot create a VirtualBox host-only network interface, including VPNs, security prompts, and SIP-rela...
• Does Google Pay work in Genymotion?
  Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.
• I get the error "Network error - can't connect" when I launch Genymotion Desktop
  Troubleshooting guidance when Genymotion Desktop cannot connect to servers due to network blocks, proxies, or VPNs.
• I can't find any device templates with Genymotion Device image (PaaS).
  Guidance on using Genymotion Device image (PaaS) for cloud templates and how to customize Android VM images.
• The Open GApps widget (icon) is gray
  Guidance on the gray Open GApps widget in Genymotion, including Android 4.4 compatibility, ADB handling, and a known boot bug with steps to resolve.
• I can't create an account: "Something went wrong, please try again."
  Troubleshooting guide for account creation failure in Genymotion.
• Can Genymotion Desktop run in a server? Is there a headless mode?
  Genymotion Desktop cannot run on server environments and has no headless mode; an on-premise solution is available.
• Supported Linux distributions
  Genymotion requires specific Linux distributions for Genymotion Desktop operations and technical assistance.
• I can't sign in to Genymotion Desktop
  Help article about signing in to Genymotion Desktop, credential verification, network security, and Active Directory requirements.
• How to play games with Genymotion SaaS (Cloud)?
  Guidance on installing and playing Android games using Genymotion SaaS (Cloud), including Google Play availability, arm64 requirements, and a compatib...
• I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
  Android 5.0–10.0 are not available on Mac M series computers in Genymotion Desktop.
• Does Magis TV work with Genymotion?
  Magis TV is not compatible with Genymotion products; while Magis TV can be installed, it will not start.
• The device display is stuck at "Connecting to your virtual device..." on macOS
  Troubleshooting: Safari compatibility causes Genymotion device display to hang; use Chrome or Chromium on macOS/iOS instead.
• The device display does not show in Safari (Genymotion Device Image)
  Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
• Do Social Media apps work with Genymotion?
  Overview of Genymotion's compatibility with popular social media apps and a compatibility table.
• Is Android 16 available?
  Genymotion announces Android 16.0 availability for all products; Android 16.0 image is beta and Release Notes detail known issues; Desktop Pro edition...
• I get a black display when using a video file in the Media Injection widget (mac...
  Troubleshooting guide: video files via the Media Injection widget do not display on Mac M series.
• Can I use OBS Studio Virtual Camera with Genymotion SaaS?
  Instructions to use OBS Virtual Camera with Genymotion SaaS by configuring OBS output to 720p and selecting OBS Virtual Camera in Chrome.
• ARM64 virtual devices in Southeast Asia (Singapore) region
  Status update on ARM64 devices in the Southeast Asia (Singapore) region with expected performance improvements.
• Content
• The date and time of the device is not correct
  Help article explaining why the device date and time may be incorrect due to lack of Internet connectivity and how to fix it.
• Can I transfer a license to another computer?
  Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
• How can I get old versions of Genymotion Desktop
  Genymotion does not provide old Genymotion Desktop versions and warns about compatibility with older Android images.
• Is Genymotion free?
  Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
• Does Genymotion Desktop support Apple Mac M4 models?
  Apple Mac M4 support has been fixed with Genymotion Desktop; upgrade to v3.9.0 and download from the Genymotion download page.
• I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
  Help article about Genymotion Desktop on macOS Sequoia 15.2. Upgrade to version 3.9.0 and remove any prior workaround.
• I have a 4K monitor and some icons are blurry, and/or some parts of the UI are o...
  Troubleshooting guide for 4K monitor UI scaling in Genymotion Desktop, with Windows and Linux/macOS steps.
• Android 15 and 16 are very slow (Genymotion Desktop)
  Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
• Device link does not work (white and/or frozen screen)
  Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
• Can I use VirtualBox 7.2 or 7.1 with Genymotion Desktop?
  Genymotion Desktop compatibility with VirtualBox 7.2 or 7.1 is not tested or officially supported; a VirtualBox recommended version is advised until a...
• The account confirmation e-mail doesn't have a link
  Gmail may remove the activation link from the account confirmation email when classified as spam or phishing.
• My Webcam does not work on iOS (Genymotion SaaS)
  Genymotion SaaS iOS webcam support is not available due to incomplete H.264 implementation; future releases will enable it.
• I can't use the camera with Safari (Genymotion SaaS)
  Genymotion SaaS camera API is not compatible with Safari for the moment; please use Chrome or Firefox instead.
• I can't use the camera with Safari (Genymotion Device Image)
  Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
• The device starts, but I can't click anywhere and widgets are greyed out (macOS)
  Guidance for macOS users on Genymotion Desktop when clicks do not respond and widgets are greyed out due to port 6379 conflicts with Redis.
• I get the error "Error while creating virtual device" when I create a new device
  Bug in Genymotion Desktop 3.7.0 on fresh installs; fixed in 3.7.1; upgrade to resolve.
• I can't activate my Desktop account: 'Invalid or expired activation link'
  Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
• How to play games with Genymotion Desktop?
  Guide to playing Android games on Genymotion Desktop, including Google Play Store setup, ARM64 compatibility, and a game compatibility list.
• I have just created a Cloud (Genymotion SaaS) account. How do I activate my free...
  Instructions to request a Genymotion SaaS free trial by selecting Individual or Enterprise.
• I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Int...
  Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.
• The camera does not work after a reboot (Mac)
  Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
• I get the error "Server Error (500)" when I try to purchase a license
  Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.
• I want to test Genymotion Desktop Pro, with full features, but I have already se...
  Instructions to start a Genymotion Desktop Pro trial after choosing Personal Use, including account actions and activation steps.
• How many devices can I run simultaneously?
  Genymotion explains device limits per product: Desktop, SaaS (Cloud), and Device Image.
• I can't set more than 2048MB of RAM to the device (mac M series)
  Guidance on RAM limit for Genymotion on Mac M series due to a macOS Monterey bug; upgrading macOS is suggested as a fix.
• Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
  Notice about slow performance when using QEMU on Windows; VirtualBox is recommended until QEMU is more stable.
• I have sound issues on mac M series
  Help article describing a known bug causing sound issues on Mac M series when using Genymotion Desktop; advises updating Genymotion and macOS.
• Why is Camera unavailable with Genymotion Desktop?
  The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
• I have been incorrectly charged by my cloud provider; how can I request a refund...
  Genymotion explains refund guidance when cloud providers charge for Genymotion Device Image usage and advises consulting the cloud provider before con...
• Is it possible to use a single license on mutiple computers
  FAQ detailing Genymotion license usage rules and allowance for a spare machine.
• How to create a pre-configured / custom Genymotion Device image (PaaS) instance?
  Guidance to create a pre-configured Genymotion Device image for PaaS with a reference to the user guide.
• The Virtual Device display doesn't show in web browser with Genymotion Device im...
  Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
• Does Genymotion support Android TV?
  Genymotion does not support Android TV due to legal restrictions.
• How to report Genymotion website security vulnerability and bugs?
  Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
• How to connect a USB device to a virtual device with Genymotion Desktop
  Instructions to connect a USB device to a Genymotion virtual device via VirtualBox.
• I can't find the device I need in the virtual device list
  Genymotion help article explaining that not all device templates are available and how to customize devices or request additions.
• VirtualBox recommended versions
  The recommended VirtualBox version is 7.0.26 with Windows installation details and a note that QEMU is now the default hypervisor on macOS and Linux.
• How to change a device product properties (manufacturer, model, etc.) with Genym...
  Instructions to override device product properties using persist.* properties via ADB.
• I have forgotten my Genymotion (Desktop) account password
  Instructions to reset your Genymotion Desktop account password, including the reset URL and steps.
• Genymotion Desktop and standard (non admin) user accounts on Windows
  Guidance for using Genymotion Desktop with non-admin Windows accounts and troubleshooting VirtualBox host-only adapters.
• PayPal license purchase - order received but no license key
  Information about PayPal purchase where the order is generated but payment validation did not occur, with steps to resolve.
• How to automate widgets with Genymotion Desktop
  Guidance on automating widgets with Genymotion Desktop using Genymotion Java API or Genymotion Shell.
• I have a European VAT number and I can't seem to use it (License purchase)
  Help article about VAT handling for Genymotion license purchases with European VAT numbers.
• I can't renew part of the licenses from an order
  Genymotion help article explaining that individual license renewals are not supported; only complete order renewals are possible.
• How can I stop receiving Invoices for $0?
  Instructions to stop receiving invoices by canceling the Genymotion SaaS subscription or deleting the account.
• Genymotion Help Center
  Genymotion Help Center homepage with sections for Users' Guides, Tutorials, Release Notes, and a Knowledge Base with FAQs.
• Vulnerability Disclosure Policy / Special Thanks
  Genymobile's policy for reporting and disclosing vulnerabilities in Genymotion products, plus a special thanks roster.
• Request a Premium Plan
  Form to contact sales to request Genymotion Premium Plan
• Request an Enterprise Plan
  Form to contact Genymotion sales to request an Enterprise Plan.
• Genymotion Device Image
  Genymotion Device Image is a Platform as a Service offering an Android environment on cloud platforms.
• Download Genymotion Desktop
  Download Genymotion Desktop for Windows, Linux, and macOS with SHA256 checksums and system requirements.
• Genymotion Desktop
  Android emulator for PC and Mac with templates, widgets, and GPU acceleration.
• Genymotion SaaS – Product Cloud
  Genymotion SaaS provides Android devices in the cloud for testing and development, with pricing plans and integrations.
• Mobile Testing and Development
  Genymotion's Mobile Testing and Development page covers test automation, game development, security, and cloud-based development for Android virtual d...
• Genymotion SaaS (Cloud) End User License Agreement
  End-user license agreement for Genymotion SaaS (Cloud), detailing definitions, access rights, restrictions, fees, confidentiality, warranties, liabili...
• Genymotion Offers Survey
  Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.
• Genymotion Desktop Pro for Independent Workers
  Genymotion Desktop Pro for Independent Workers provides affordable, high-performance app development tools with cloud SaaS options and CI/CD integrati...
• Genymotion for Enterprises — Cloud Pricing and Features
  Genymotion enterprise cloud pricing and feature overview for cloud devices, cloud providers, and desktop.
• Genymotion Education
  Educational resources and pricing for Genymotion Desktop and Genymotion SaaS for learning and teaching Android development.
• Genymotion Device Image End User License Agreement
  End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.
• Genymotion Desktop Plans
  Pricing for Genymotion Desktop Pro plans: Independent Workers, Enterprise, and Schools & Students, plus the Enterprise Master Agreement.
• Contact us
  Genymotion contact page with help topics and sales contact options
• Genymotion Device Image (PaaS) – Refund & Cancel Policy
  Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
• Webinar Recording – E2E testing of Android apps on Arm Virtual Devices
  Webinar recording about end-to-end testing of Android apps using Arm Virtual Devices hosted on Oracle Cloud.
• Make a minimalist Ubuntu + gmsaas Docker image
  Tutorial for building a minimalist Ubuntu 22.04 Docker image with gmsaas, including Dockerfile examples and build steps.
• React Native UI testing with Detox & Genymotion SaaS
  Tutorial detailing how to run Detox end-to-end tests for React Native on Genymotion SaaS, including device setup, Jest hooks, and test execution.
• Parallel tests with Appium and Genymotion SaaS
  Tutorial on parallelizing Appium tests against Genymotion SaaS devices using Python and Pytest.
• Parallel tests with Appium and Genymotion Device Image
  Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
• How to use MobSF with Genymotion SaaS
  Step-by-step setup to use MobSF with Genymotion SaaS, including prerequisites, setup, and MobSF modification.
• MobSF and Genymotion Device Image
  Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
• Install Magisk on Genymotion
  Tutorial to install Magisk on Genymotion using Magisk version 23.0.
• Content
• Instrumented Tests with Genymotion SaaS and gmsaas
  Tutorial on automating instrumented tests for Genymotion SaaS using the gmsaas CLI, including start, adb connect, run, and stop commands.
• Create your own skin for Genymotion Desktop
  Guide to create a custom skin for Genymotion Desktop with a background image and a skin.json file.
• Dynamically change vehicle properties in Android Automotive
  Tutorial on injecting and modifying Android Automotive vehicle properties via gRPC for testing and demos.
• How to connect a virtual device to ADB in Genymotion SaaS?
  Tutorial guiding how to connect a running Genymotion SaaS virtual device to ADB using gmsaas.
• Use Burp Suite with Genymotion SaaS
  Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.
• Use Burp Suite with Genymotion Device Image
  Tutorial for configuring Burp Suite with Genymotion device images, including certificate installation and proxy setup.
• Use Burp Suite with Genymotion Desktop
  Guide to using Burp Suite with Genymotion Desktop, including certificate installation and proxy configuration.
• Use Bitrise with Genymotion SaaS
  Tutorial on integrating Genymotion SaaS with Bitrise CI/CD for Android testing using Appium.
• Mobile Automated Tests with CircleCI and Genymotion SaaS
  Tutorial on running mobile tests on Genymotion SaaS via CircleCI, including config.yml workflows, start/stop device steps, parallel runs, and CircleCI...
• Applitools Visual Tests with Genymotion SaaS
  Overview of using Applitools visual testing with Genymotion SaaS for parallel Appium tests on Android devices.
• Genymotion SaaS
  A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
• Genymotion Device Image
  Tutorials about Genymotion Device Image, including Magisk, Burp Suite, Appium, and MobSF.
• Security Testing
  Tutorials on using MobSF with Genymotion for security testing and device image guidance.
• Other
  Genymotion blog category page for miscellaneous tutorials (Other).
• Automated tests and Continuous Integration (CI)
  A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
• The Wait is Over: Android 16 beta is Now Available for Genymotion Desktop!
  Genymotion announces Android 16 beta is now available on Genymotion Desktop with cloud and desktop testing options, setup steps, and known issues.
• Single Sign-On (SSO) with Google and GitHub authentication!
  Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.
• gmsaas
  Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.
• arm64
  ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.
• android-14
  Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.
• gmsaas 1.15.0
  Release notes for gmsaas 1.15.0 with added Linux arm64 wheel, macOS native ADB Tunnel, updated Linux and Windows wheels, OpenSSL 3 for ADB Tunnel, and...
• gmsaas 1.13.0
  Release notes for gmsaas 1.13.0 dated 2024-11-06, including new adb start/stop commands, changes to exit code descriptions, and improved ADB Tunnel re...
• gmsaas 1.10.0
  Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
• Genymotion SaaS Android 15 & 3.3.1 os images
  Release notes for Genymotion SaaS Android OS images 15 and 3.3.1.
• Genymotion SaaS 3.5.0 OS images
  Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.
• Genymotion SaaS 3.4.1 OS images
  Release notes for Genymotion SaaS OS images update to version 3.4.1
• Genymotion Device Image v14.0
  Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
• Genymotion Device Image v14.1
  Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
• Genymotion Desktop 3.9.0
  Release notes for Genymotion Desktop 3.9.0 including Android 15 support, cloud instances, storage management, UI changes, Linux installer update, and ...
• Genymotion Desktop 3.8.0
  Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
• Genymotion Desktop 3.7.1
  Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
• Genymotion Desktop 3.6.0
  Release notes for Genymotion Desktop 3.6.0 detailing new features, changes, and bug fixes.
• Genymotion Desktop 3.0.2 (April 18th, 2019)
  Release notes for Genymotion Desktop 3.0.2 highlighting adb compatibility corrections with platform-tools 28.0.2.
• Genymotion Desktop 3.0.1 (February 26th, 2019)
  Release notes for Genymotion Desktop 3.0.1 including improvements to VirtualBox 6.0.4 and corrections to virtual device updates and gmtool.
• Genymotion Desktop 3.0.0 (December 19th, 2018)
  Release notes for Genymotion Desktop 3.0.0 including improvements, corrections, and known issues.
• Genymotion 2.12.2 (July 23th, 2018)
  Release notes for Genymotion 2.12.2, detailing improvements and corrections.
• Genymotion 2.10.0 (August 1, 2017)
  Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.
• Automotive OS 14.0 (beta) on Genymotion Device Image
  Release notes for Automotive OS 14.0 (beta) on Genymotion Device Image
• Android 13 & 14 ARM images for Genymotion SaaS
  Release notes for Android 13 & 14 ARM64 images (beta) for Genymotion SaaS, including new features and known issues.
• Android 16.0 (beta) for Desktop
  Release notes for Android 16.0 (beta) on Genymotion Desktop, including known issues and workarounds.
• Android 14 beta image for AWS
  Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.
• Android 12 ARM image for Genymotion SaaS
  Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
• Group quotas for Genymotion SaaS
  Learn how to use group quotas to allocate devices to groups and sub-groups in Genymotion SaaS with step-by-step creation and editing instructions.
• Genymotion SaaS 3.5.0 OS images (Android 12.0 to 14.0)
  Release notes for Genymotion SaaS 3.5.0 OS images covering Android 12.0 to 14.0, with improvements, bug fixes, and known issues.
• Plugins
  Release notes and updates for Genymotion Plugins, including SaaS and Desktop OS images and Android versions.
• Genymotion Desktop Release Notes
  Release notes for Genymotion Desktop including Android 16.0 beta, 3.9.0, 3.8.0, 3.7.1, 3.7.0, and Android 14 image notes.
• Change Log - gmsaas
  Comprehensive change log for gmsaas with new features, updates and fixes across versions.
• gmsaas User Guide
  Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
• Genymotion Device image (PaaS)
  Release notes and OS image updates for Genymotion SaaS, Device Image, and Desktop, including Android 16.0 beta and 3.4.1 updates.
• Microfocus
  Overview of the Genymotion Cloud and Micro Focus UFT integration for testing.
• Github Actions
  Github Actions is a CI/CD platform. It enables automation of the build, test, and deployment pipeline by providing workflows. Genymotion SaaS Action l...
• CloudBeat
  CloudBeat is a central hub for executing and analyzing automated tests in a DevOps environment, with Oxygen for rapid Appium and Selenium test creatio...
• Bitrise
  Bitrise is a CI/CD platform for mobile apps with a powerful UI to create workflows that build, test, and deploy applications. It supports Genymotion C...
• Applitools
  Applitools provides AI-powered visual regression testing across platforms, enabling scalable visual testing for developers, QA professionals, and DevO...
• New Genymotion Device Image v13.0
  Genymotion announces device image v13.0 for Android 7.0 to 11.0 with dynamic rooting, Device Content, and Bluetooth support.
• Log4j vulnerability (CVE-2021-44228)
  Genymotion confirms that none of Genymotion Cloud products, SaaS or Device Image, are impacted by CVE-2021-44228.
• gmsaas 1.9.0 (Introducing gmsaas portal)
  Announcement of gmsaas 1.9.0 introducing the gmsaas portal for managing Genymotion SaaS instances.
• gmsaas 1.15.0: Now with Native arm64 Support!
  Genymotion SaaS announces gmsaas 1.15.0 with native ARM64 support for Linux distributions and macOS, including Linux ARM64 wheel availability and Rose...
• Get ready for Genymotion SaaS (Cloud) upgrade!
  Announcement of Genymotion SaaS (Cloud) upgrade including new Hardware profiles feature and a maintenance window.
• Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
  A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
• Genymotion Virtual Devices 3.0.1 for Genymotion Desktop have been released
  Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.
• Find your perfect fit: Genymotion SaaS has a plan for every need
  Genymotion SaaS offers Pay As You Go, Unlimited, and Premium plans for cloud-based Android emulation.
• Genymotion SaaS is moving to arm64
  Genymotion SaaS will transition to arm64 exclusively starting March 30, 2026; x86-based virtual devices will be restricted; notes and steps for users ...
• Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
  Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
• Genymotion receives “AWS Graviton Ready” status
  Genymotion earns AWS Graviton Ready status for its ARM-based Android Virtual Devices on AWS.
• Help Us Create the Perfect Genymotion Offer!
  Genymotion invites users to participate in a survey to influence future offers.
• Shrink Your Costs: The Genymotion Desktop Winter Sale is Here!
  Announcement of Genymotion Desktop Winter Sale offering 20% off Business licenses for orders of at least 3 licenses between Dec 16, 2025 and Jan 15, 2...
• Genymotion Desktop: Read carefully before upgrading to macOS Ventura!
  Apple's macOS Ventura upgrade causes issues with VirtualBox and Genymotion; a workaround uses Genymotion Desktop 3.3.0 with the QEMU hypervisor.
• Genymotion Desktop 3.9.0 is out!
  Genymotion Desktop 3.9.0 introduces SaaS integration, a refreshed UI, Android 15 support, and fixes.
• Genymotion Desktop 3.8.0 is out!
  Announcement of Genymotion Desktop 3.8.0 release with new features including Gamepad support, Device Link, Motion Sensors, High-Resolution Camera, and...
• Content
• Genymotion Desktop 3.6.0 is out!
  Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
• Genymotion Desktop 3.5 is out!
  Announcement of Genymotion Desktop 3.5 with a Baseband widget and GPS Widget enhancements including KML and GPX formats.
• Genymotion Desktop 3.4 is released!
  Genymotion Desktop 3.4 released with Apple Silicon support, skins, developer tools widget, and multi-display support.
• Genymotion Desktop 3.3.3 has been released with VirtualBox 7.0 support on macOS ...
  Genymotion Desktop 3.3.3 adds VirtualBox 7.0 support on macOS and introduces camera re-framing options and GIF support.
• Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
  Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
• Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0
  Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.
• Genymotion Desktop 3.2.0 is available!
  Genymotion Desktop 3.2.0 release notes highlighting GPX replay, OpenGL ES 3.0, multitouch, and simplified gmtool integrations.
• Genymotion 3.0 is out: brand new UI, Android Pie, and more!
  Genymotion 3.0 release with a Material Design UI, Android 9 Pie, dynamic filters, updated VirtualBox, Mapbox, and Personal Use access.
• Genymotion’s ARM64 virtual devices are now officially live
  Genymotion announces production-ready ARM64 virtual devices on Genymotion SaaS, delivering higher fidelity and faster boot times for ARM apps.
• Genymobile joins Team Shadow
  Genymobile announces its acquisition by SHADOW to join Team Shadow and accelerate cloud platform developments.
• FlintLab Announces Strategic Partnership with Genymotion
  FlintLab and Genymotion announce a strategic partnership to strengthen AI-driven mobile testing and device infrastructure.
• Bolt Food Case Study
  Bolt Food case study on how Genymotion helps scale mobile automated testing.
• EarnIn Case Study
  EarnIn reduces testing time by scaling Android application testing on Genymotion SaaS; a Genymotion case study.
• AppsFlyer Case Study
  AppsFlyer case study on Genymotion detailing global training at scale.
• Biometric Authentication is available for all products!
  Announcement that Genymotion Biometrics widget is available on all Genymotion products, with prerequisites and usage details.
• New servers in Southeast Asia for Genymotion SaaS
  Genymotion announces a new data center in Singapore to improve connectivity for Android virtual devices.
• Get Started with gmsaas
  Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
• ARM servers for Genymotion SaaS!
  Genymotion announces ARM servers for Genymotion SaaS, enabling ARM-native Android VMs with GPU acceleration and CLI support.
• Apple Mac M1/M2: Genymotion Desktop 3.4.0 beta is available!
  Genymotion Desktop 3.4.0 beta for macOS introduces preliminary support for Apple M1/M2 via Rosetta 2 and native ARM64 Android 11 devices; Rosetta 2 mu...
• API Tokens for Genymotion SaaS
  Genymotion SaaS introduces API Token authentication. Generate, manage, and revoke personal API tokens to authenticate via gmsaas CLI or Public HTTP AP...
• Android Automotive for Genymotion Device Image
  Genymotion releases Android Automotive for Genymotion Device Image, a cloud-based emulator to run AAOS in virtual devices, with OS 14.0 on AWS Marketp...
• Android Automotive is now available in beta!
  Genymotion announces Android Automotive beta with baseband and network emulation, plus availability on AWS and Azure marketplaces.
• Android 16 is on Genymotion Cloud!
  Android 16.0 arrives on Genymotion Cloud across SaaS and Device Image with deployment guidance for SaaS, Device Image, and Desktop.
• Android 15 is out on Genymotion!
  Genymotion announces Android 15 availability across SaaS, AWS Marketplace, and Device Image, with beta status.
• Android 14 is now available across all our products
  Genymotion announces Android 14 availability across SaaS and Desktop, with root-status changes and cloud marketplace availability.
• Android 14 beta is out!
  Genymotion announces Android 14 beta images available for Genymotion Desktop, SaaS, and AWS devices.
• Android 13 beta is out!
  Genymotion announces Android 13 beta image availability for Genymotion Desktop and Genymotion SaaS Cloud with x86_64 images and arm64 image coming to ...
• Android 12 is now available for Genymotion Desktop and Genymotion SaaS (Cloud)!
  Genymotion announces Android 12 availability for Genymotion Desktop and Genymotion SaaS (Cloud).
• Android 12 image is now available on Azure and Alibaba Cloud!
  Genymotion announces Android 12 images are now available on Azure and Alibaba Cloud for respective architectures.
• Android 12 image for AWS and GCP is out!
  Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).
• Android 12.1 for Genymotion Desktop and Genymotion SaaS (Cloud)!
  Android 12.1 is available for Genymotion Desktop and Genymotion SaaS (Cloud).
• Android 11 is now live for Genymotion SaaS (Cloud)!
  Android 11 (x86) image released for Genymotion SaaS with new default recipes.
• Web page integration
  Guidance on embedding a Genymotion device in a custom web page using the Genymotion device web player JavaScript SDK.
• Root Access
  Guidance on rooting and unrooting Genymotion SaaS Android images, including root access by command line and per-application root permissions.
• Changelog
  Genymotion SaaS changelog with updates, bug fixes, and new features by year.
• Troubleshoot
  SaaS troubleshooting guide for device creation issues in Genymotion SaaS
• Public HTTP API
  Genymotion SaaS provides a full HTTP API to manage devices and API tokens.
• Automation Features
  Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.
• Features and Emulated Sensors
  Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
• SaaS Collaboration Features in Genymotion
  Documentation on Genymotion SaaS collaboration features including custom recipes, shared recipes, and live sessions.
• SaaS User Guide
  Documentation for Genymotion SaaS administration interface, including dashboard, user management, groups, billing, and settings.
• Content
• Graphical Interface
  Overview of Genymotion SaaS Graphical Interface including profile, datacenter, virtual devices, recipes, images, and administration.
• Pricing
  Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.
• SaaS User Guide
  Genymotion SaaS Getting Started guide covering account creation, login, billing, and quick-start instructions.
• SaaS User Guide - Requirements
  Prerequisites for Genymotion SaaS usage including web browser, network security, and Android SDK tools.
• Genymotion: 2025 Year in Review
  Genymotion's 2025 year-in-review highlights three solutions and major milestones, including Android 16, ARM64 support, and Automotive expansion.
• Genymotion: 2025 Year in Review
  Genymotion's News & Updates page recaps 2025 milestones and lists latest posts.
• Empower your Android teams with Virtual Devices that truly scale on AWS
  Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
• Exclusive Offer
  Exclusive 50% off Genymotion for existing AWS customers with a form to share details and overview of compatibility, performance, and scalability on AW...
• Genymotion Device Image – EULA
  End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.
• Genymotion Device Image – Refund & Cancel
  Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
• gmsaas Commands
  Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
• SaaS User Guide - Basic Steps
  Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
• License Server Guides - Guide for Genymotion Desktop End Users
  Instructions for using Genymotion Desktop with a license server and managing offline licenses.
• Help and Feedback
  Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
• Cloud Virtual Devices
  Instructions to view, access, and manage Genymotion SaaS Cloud instances from Genymotion Desktop.
• Root Access
  Genymotion Desktop Root Access guide covering rooting, non-rooted images, and command-line usage.
• Genymotion Desktop Release Notes 2.x
  Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.
• 1.X Release Notes (not maintained anymore)
  Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
• Genymotion Desktop Release Notes
  Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.
• License Guide
  Guide to registering and managing Genymotion Desktop licenses.
• Get Started with Genymotion Desktop
  Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
• Linux Installation Guide
  Linux installation instructions for Genymotion Desktop, including supported distributions, hypervisor options, and installation steps.
• macOS Installation Guide
  Genymotion Desktop installation guide for macOS, including supported versions and hypervisor requirements
• Windows Installation Guide
  Windows installation instructions for Genymotion Desktop.
• Genymotion Java API
  Genymotion Java API enables direct manipulation of sensor values in Android tests via Maven, Gradle, or other build systems.
• Genymotion Plugins
  Overview of Genymotion plugins for Android Studio, including prerequisites, installation, usage, and running Android applications.
• Genymotion Shell (Desktop User Guide) – Get Started
  Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.
• Emulated Sensors and Features - Genymotion Desktop
  Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
• Deploy an Application
  Instructions for installing Android apps on Genymotion Desktop and related limitations.
• Virtual Devices - Genymotion Desktop User Guide
  Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
• 404 - Not found
  The requested page could not be found (404) on the Desktop User Guide site.
• Requirements
  Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
• Desktop User Guide
  Genymotion Desktop user guide covering settings, hypervisor, ADB, device options, updates, storage, misc, and shortcuts.
• Fotobot x Genymotion x Fireshot
  Case study of zero-touch photo curation using Genymotion on AWS to store and stream WhatsApp photos to Google Photos and digital frames.
• Get to the Next Level with Genymotion on AWS
  Android mobile testing on AWS with Genymotion AMIs and ARM64 support for scalable cloud testing.
• Device image User Guide
  Guide to configuring Genymotion user data parameters to automate instance settings across providers.
• Genymotion PaaS Release Notes (Deprecated)
  Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
• Release Notes
  Genymotion device image release notes for multiple versions including 14.1, 14.0, 13.2, and 13.0
• Accessing instances with SSH
  Guide for SSH access to Genymotion Virtual Devices, including key generation, import, and connection steps.
• Accessing an instance with PuTTY
  Guide to converting private keys to PuTTY format, importing keys, and connecting to Genymotion instances via PuTTY.
• Changing authentication
  Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.
• Installing a valid certificate
  Instructions to generate and install a valid TLS/SSL certificate on Genymotion Device image.
• Connect to ADB
  Step-by-step guide to connect Genymotion device images to ADB via direct or SSH-tunneled connections, including prerequisites and commands.
• Accessing a Virtual Device from an Enterprise Network
  Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
• Device image User Guide
  Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
• Open-source Licenses
  Genymotion Device image uses open-source components; licenses are listed in the virtual device and accessible via Settings > About phone > Legal Infor...
• Root Access
  Genymotion device image root access instructions for rooting, unrooting, and signing system apps.
• Running Parallel Tests with Appium
  The page has been deprecated; refer to the linked tutorial for Appium parallel testing.
• Genymotion Java API
  Guidance to install and use Genymotion Java API to manipulate sensor values in Android tests
• Genymotion HTTP API
  Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
• Create Pre-configured Images
  Guide to creating pre-configured Genymotion VM images across AWS, GCP, Alibaba, and Azure.
• Data Backup
  Methods to backup Genymotion instance data, including external data disk and image copy options.
• Device image User Guide
  Genymotion device image extra features documentation, including locale, dark mode, power controls, logs, content, and configuration options.
• External Storage
  Guides to generate, attach, and migrate external disks for Genymotion cloud instances.
• Device image User Guide
  Documentation for sharing and embedding Genymotion device instances, including installation and usage.
• Emulated Features and Sensors
  Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
• Deploying Applications
  Methods to deploy apps on Genymotion devices, including APK-based deployment, Open GApps, and ARM/ARM64 considerations.
• MS Azure
  Genymotion Cloud integration with Microsoft Azure. Includes available Android images and step-by-step VM setup.
• Alibaba
  Guides to deploying Genymotion on Alibaba Cloud using ARM64 and x86_64 Android images.
• Device image User Guide – 404 Not Found
  The requested page could not be found (404).
• Genymotion Cloud on Google Cloud Platform (GCP) – Getting Started
  Guidance for deploying Genymotion Cloud on GCP, including available Android images, network security, and instance deployment steps.
• Requirements
  Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
• AWS
  Genymotion AWS deployment guide with available images, setup steps, security, and access instructions.
• Interactive Engagement
  Overview of Genymotion's Interactive Engagement features for customer support, social media, and training in the cloud.
• About Us
  Genymotion's history, vision, and team. Android solutions for developers, testers, and enterprises.
• gmsaas Command Line Interface
  Command line interface to manage Genymotion SaaS virtual devices from the command line.
• SaaS User Guide
  Genymotion SaaS user guide detailing requirements, features, tools, and HTTP API.
• Genymotion Device image Platform as a Service (PaaS) – Device image User Guide
  Genymotion Device image Platform as a Service (PaaS) is a pay-as-you-use solution that lets you run Android virtual devices on cloud platforms and siz...
• Desktop User Guide
  Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.
• Professional Android Emulator
  Genymotion provides cloud-based Android virtual devices and desktop emulators to accelerate mobile testing, development, and demos.
• I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
  Genymotion per-second billing applies to EC2 infrastructure costs only; Genymotion is billed per hour, with private pricing available.
• Which Android versions are available?
  Overview of available Android versions and architectures across Genymotion Desktop, Cloud, and Device Image offerings.
• How to get Genymotion Desktop logs?
  Instructions to generate Genymotion Desktop logs from UI or command line for Windows, macOS and Linux.
• How to enable hardware virtualization (VT-x/SVM) on Windows 10?
  Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.
• Genymotion Desktop and Hyper-V (Windows)
  Instructions to disable Hyper-V on Windows for Genymotion Desktop, including Memory Integrity and verification steps.