How to get Genymotion Desktop logs?

General logs

From Genymotion User Interface

• In Genymotion Desktop main window, locate the Troubleshooting panel.
• In the Troubleshooting panel, select Generate logs.
• Select an output directory.
• The action will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip.
• The file contains all Genymotion Desktop logs.

From Command Line

• Genymotion Desktop UI might not be accessible.
• You can use gmtool to generate the logs on your Desktop.

Windows

"C:\Program Files\Genymobile\Genymotion\gmtool.exe" admin logzip "%HOMEPATH%\Desktop"

macOS

/Applications/Genymotion.app/Contents/MacOS/gmtool admin logzip ~/Desktop

Linux

~/genymotion/gmtool admin logzip ~/Desktop

• If you installed Genymotion somewhere else, you may need to replace "~" by the Genymotion installation absolute path.
• If unsure, you can use the following command to find where gmtool is located:

find gmtool ~ | grep -w gmtool

• Or

/opt/genymobile/genymotion/gmtool admin logzip ~/Desktop

• The action will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip.
• The file contains all Genymotion Desktop logs on your Desktop.

Auto-generated logs

• Genymotion automatically creates a genymotion.log file at each start which contains basic general logs.
• If a user cannot generate logs for some reason, this log file can still be sent to technical support.
• The log file can be found in the following folders:
• Windows: %LOCALAPPDATA%\Genymobile
• Linux and macOS: $HOME/Genymobile

Generate a log archive of a specific virtual device

• Right-click on the virtual device from Genymotion Desktop main window.
• Click Generate logs.
• Select the path to save the generated archive.
• Wait until the archive is generated and click Close.
• The action will create a file named genymotion-logs-XXXXXXXXXX-XXXX.zip.
• The file contains the logs from the virtual device that was selected.

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