How to get Genymotion Desktop logs?

General logs

From Genymotion User Interface

In Genymotion Desktop main window, navigate to the Troubleshooting panel. Next, select Generate logs. Then, select an output directory.

From Command Line

If Genymotion Desktop UI is not accessible, or you cannot log in. You can use gmtool to generate the logs on your Desktop.

Windows: C:\Program Files\Genymobile\Genymotion\gmtool.exe admin logzip "%HOMEPATH%\Desktop"
macOS: /Applications/Genymotion.app/Contents/MacOS/gmtool admin logzip ~/Desktop
Linux: ~/genymotion/gmtool admin logzip ~/Desktop

Note: If you installed Genymotion somewhere else, you may need to replace "~" by Genymotion installation absolute path. If unsure, you can use the find gmtool ~ | grep -w gmtool command to find where gmtool is located. or /opt/genymobile/genymotion/gmtool admin logzip ~/Desktop

This will generate a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains all Genymotion Desktop logs on your Desktop.

Auto-generated logs

Genymotion automatically creates a genymotion.log file at each start which contains basic general logs. If you cannot generate logs for some reason, you can still send this log file to technical support.

The file can be found in the following folders:

Windows: %LOCALAPPDATA%\Genymobile
Linux and macOS: $HOME/Genymobile

Generate a log archive of a specific virtual device

Right-click on the virtual device from Genymotion Desktop main window. Click Generate logs. Select the path to save the generated archive. Wait until the archive is generated and click Close. This will create a file named genymotion-logs-XXXXXXXXXX-XXXX.zip which contains the logs from the virtual device you selected.

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