I have been incorrectly charged by my cloud provider; how can I request a refund?

Source: https://support.genymotion.com/hc/en-us/articles/115005774409-I-have-been-incorrectly-charged-by-my-cloud-provider-how-can-I-request-a-refund

Published: 2026-03-14

Keywords: Genymotion, refund, cloud provider, AMI, EC2, Device Images, Refund and Cancellation Policy

Document ID: support_genymotion_com_hc_en-us_articles_115005774409-I-have-been-incorrectly-charged-by-my-cloud-provider-how-can-I-request-a-refund

Refund policy and guidance

As a third-party seller, Genymobile only provides AMI images to EC2 instances.
Amazon, Google, Alibaba and Microsoft are the ones monitoring Genymotion Device Image instances usage.
Genymobile cannot obtain reports about the number of instances started.
Genymobile cannot obtain reports about the kinds of instances started.
Genymobile cannot obtain reports about how long the instances have been running.
Genymobile has no control over the billing process.
Genymobile does not take any responsibility for incorrect charges.
For more details, refer to the Genymotion Device Images Refund and Cancellation Policy.
Genymobile recommends contacting the cloud provider's support before contacting Genymobile to request a refund.