I have cancelled my cloud provider subscription. Can I get a refund for Genymotion PaaS/Device Image usage?

Source: https://support.genymotion.com/hc/en-us/articles/360020486117-I-have-cancelled-my-cloud-provider-subscription-Can-I-get-a-refund-for-Genymotion-PaaS-Device-Image-usage

Published: 2026-05-31

Keywords: Genymotion PaaS, Device Image usage, refund, incorrect charging, Refund and Cancel policy

Document ID: https://support.genymotion.com/hc/en-us/articles/360020486117-I-have-cancelled-my-cloud-provider-subscription-Can-I-get-a-refund-for-Genymotion-PaaS-Device-Image-usage#split1

I have cancelled my cloud provider subscription. Can I get a refund for Genymotion PaaS/Device Image usage?

Unfortunately, no. We only allow refunds in case of incorrect charging (cf. I have been incorrectly charged by my cloud provider; how can I request a refund?).

For more information, please refer to our Refund and Cancel policy.