The device starts, but I can't click anywhere and widgets are greyed out (macOS)

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Keywords: Genymotion Desktop, macOS, local port 6379, redis server

Document ID: https://support.genymotion.com/hc/en-us/articles/19740932095133-The-device-starts-but-I-can-t-click-anywhere-and-widgets-are-greyed-out-macOS#split1

The device starts, but I can't click anywhere and widgets are greyed out (macOS)

The problem usually occurs when local port 6379 is either blocked or used by another service.

To solve this, try the following:

1. Make sure that your firewall does not block local port 6379 (see ) 2. Verify that no other service or software is using the port, with the following command in a terminal: sudo lsof -i :6379 3. Stop or kill the service or software using this port.

For example, redis server often use this port, so if the sudo lsof -i :6379 returns this:

COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
redis-srv 1234 redis 6u IPv4 0x1234 0t0 TCP *:6379 (LISTEN)

Then, you must stop redis server with the following command before using Genymotion Desktop:

brew services stop redis

> Note: Local port 6379 is used by redis server by default. To avoid having to stop redis server each time you run Genymotion Desktop, we recommend setting a different port for redis server. To do so, change the "port" directive in your "redis.conf" configuration file.