Updated
The problem usually occurs when local port 6379 is blocked. The problem also occurs when local port 6379 is used by another service. This issue affects Genymotion Desktop on macOS by preventing clicking and greying out widgets.
Troubleshooting steps
1. Make sure that your firewall does not block local port 6379 by checking Genymotion Desktop and firewalls.
2. Verify that no other service or software is using the port.
3. In a terminal, run the following command:
sudo lsof -i :6379
4. Stop or kill the service or software using this port.
5. Example: If the command in step 3 shows a Redis server using the port, the following output may appear:
COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
redis-srv 1234 redis 6u IPv4 0x1234 0t0 TCP *:6379 (LISTEN)
6. Then stop the Redis server with the following command before using Genymotion Desktop:
brew services stop redis
7. Local port 6379 is used by Redis server by default. To avoid stopping Redis server each time you run Genymotion Desktop, set a different port for Redis by changing the "port" directive in your "redis.conf" configuration file.
8. Note: Local port 6379 is used by Redis server by default. To avoid having to stop Redis server each time you run Genymotion Desktop, we recommend setting a different port for Redis by changing the "port" directive in your "redis.conf" configuration file.
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