The device starts, but I can't click anywhere and widgets are greyed out (macOS)

The problem usually occurs when local port 6379 is either blocked or used by another service.

To solve this, try the following:

1. Make sure that your firewall does not block local port 6379 (see Genymotion Desktop and firewalls) 2. Verify that no other service or software is using the port, with the following command in a terminal:

   sudo lsof -i :6379

3. Stop or kill the service or software using this port.

For example, redis server often use this port, so if the sudo lsof -i :6379 returns this:

COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME
redis-srv 1234 redis 6u IPv4 0x1234 0t0 TCP *:6379 (LISTEN)

Then, you must stop redis server with the following command before using Genymotion Desktop:

brew services stop redis

Local port 6379 is used by redis server by default. To avoid having to stop redis server each time you run Genymotion Desktop, we recommend setting a different port for redis server. To do so, change the "port" directive in your "redis.conf" configuration file.