The device starts, but I can't click anywhere and widgets are greyed out (macOS)

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Keywords: Genymotion, macOS, port 6379, Redis, firewall, Troubleshooting

Document ID: support_genymotion_com_hc_en-us_articles_19740932095133-The-device-starts-but-I-can-t-click-anywhere-and-widgets-are-greyed-out-macOS

Problem overview

The problem occurs when local port 6379 is blocked.

The problem occurs when local port 6379 is used by another service.

Troubleshooting steps

To solve this problem, try the following.

1. Make sure that the firewall does not block local port 6379. 2. See Genymotion Desktop and firewalls for more details. 3. Verify that no other service or software is using the port. 4. Use this command in a terminal: 

   sudo lsof -i :6379
5. Stop or kill the service or software using this port. 6. For example, the Redis server often uses this port. 7. If the command in step 4 returns a line like: 
   COMMAND   PID USER   FD   TYPE DEVICE SIZE/OFF NODE NAME
   redis-srv 1234 redis 6u  IPv4 0x1234 0t0  TCP *:6379 (LISTEN)
8. Then stop the Redis server with the following command before using Genymotion Desktop: 
   brew services stop redis
9. Note: Local port 6379 is used by Redis server by default. 10. To avoid stopping Redis server each time you run Genymotion Desktop, set a different port for the Redis server. 11. To do so, change the "port" directive in your "redis.conf" configuration file.

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