Welcome to Genymotion help center!
Users' Guides Get Genymotion up and running in no time! Tutorials Various Tutorials for all Genymotion products. Release Notes New features, fixes and other announcements.Knowledge Base / Frequently Asked Questions
Have a question or an issue? Find the answers here.
Categories
- Your Genymotion account FAQ for your Genymotion account
- All Genymotion platforms
- Genymotion SaaS Genymotion in the Cloud
- Genymotion PaaS (Device image) Genymotion for AWS, Alibaba, GCP and MS Azure
- Genymotion Desktop Genymotion for PC and Mac
Promoted articles
- I don't receive the activation mail
- I can't create an account: "Something went wrong, please try again."
- How to connect Burp Suite to Genymotion?
- How to install and setup Aurora Store on Genymotion?
- How to override the Bluetooth and Wifi MAC addresses.
- The date and time of the device is not correct
- Is Genymotion free?
- Which Android images are available?
- How to install Magisk on Genymotion?
- I can't find Google Play Store. Where is it?
- Google Play Store says "Your device isn't compatible with this version" when I try to install an app or a game
- How to connect a virtual device to a proxy?
- Can I play games with Genymotion?
- Is it possible to un-root or hide root?
- Can I send or receive calls and text messages from a real phone or tablet?
- How can I modify my "Unlimited plan" subscription?
- How to change the account billing contact?
- How do I get the free trial for Genymotion Cloud (SaaS)?
- I can't sign in to my Genymotion Cloud account: "Fail to login"
- I cannot run more than 2 virtual devices at the same time. Is it possible to increase it?
- How to embed a Genymotion PaaS (Device image) instance in a website?
- I get the error "no matching host key type found. Their offer: ssh-rsa" when trying to connect with SSH
- How can I get old versions of Genymotion Desktop?
- I want to test Genymotion Desktop Pro, with full features, but I have already selected "Personal Use"
- Is there a trial for Genymotion Desktop Pro edition?
- What are Genymotion Desktop requirements?
- How to uninstall Genymotion Desktop completely (purge)?
- I get the error "Too many attempts, please try again later."
- I get the error: "You have activated the maximum number of workstations allowed by your license"
- I have just changed my password, but Genymotion Desktop still says "bad username and/or password"
- Genymotion Desktop is stuck on "Booting..." animated logo
- Unable to start the Virtual Device
- An error has occurred while trying to create a virtualbox host-only network interface
- The VirtualBox DHCP server has not assigned an IP address to the virtual device
- VirtualBox recommended versions
- Which Linux distributions are officially supported?
- Does Genymotion Desktop support Apple Mac M4 models?
- I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
- The device starts, but I can't click anywhere and widgets are greyed out (macOS)
- Apple Mac M series support
- I get the error "Unable to start the virtual device" after a Windows update
- Windows - Unable to start the Virtual Device
- The virtual device crashes, freezes or fails to boot on Windows
- How to disable Hyper-V in Windows?
- Windows - An error has occurred while trying to create a virtualbox host-only network interface
Knowledge Base / Frequently Asked Questions
Have a question or an issue? Find the answers here.