The display is stuck at "Connecting to your virtual device..." and I can't access the device

Source: https://support.genymotion.com/hc/en-us/articles/29894365250845-The-display-is-stuck-at-Connecting-to-your-virtual-device-and-I-can-t-access-the-device

Published:

Keywords: Genymotion SaaS, Safari 18, Google Chrome, Chromium

Document ID: support_genymotion_com_hc_en-us_articles_29894365250845-The-display-is-stuck-at-Connecting-to-your-virtual-device-and-I-can-t-access-the-device

Safari web browser

This is a known compatibility issue with Safari 18 and above. Please use Google Chrome or Chromium on macOS/ iOS instead, until the problem is fixed.

iPhone/iPad (iOS)

Due to a compatibility issue with iOS, Genymotion SaaS is currently unusable on devices running on iOS, such as iPhones and iPads.

Other

If you are using Google Chrome and still getting the issue, the problem may also come from the browser cache. Try the following: