The virtual device display is black.

Source: https://support.genymotion.com/hc/en-us/articles/360019908677-The-virtual-device-display-is-black

Published: 2026-02-02

Keywords: WebRTC, Genymotion SaaS, troubleshooting, Chrome, extensions, add-ons, WebRTC blocking

Document ID: support_genymotion_com_hc_en-us_articles_360019908677-The-virtual-device-display-is-black

The virtual device display is black

The device display is rendered using WebRTC. If the device display is black, something is probably blocking WebRTC connections.

WebRTC

WebRTC stands for Web Real-Time Communication.

Add-ons and extensions

If you are using add-ons and extensions, make sure that none of them block WebRTC communications.
If WebRTC communications are blocked by add-ons and extensions, disable them when using Genymotion SaaS.

Google Chrome/Chromium

There are known issues with Google Chrome/Chromium v89 and below with WebRTC communications.
If you are using Google Chrome, use Google Chrome/Chromium version 92 or above.

Feedback

Was this article helpful?

Yes
No

4 out of 16 found this helpful

Need more help?

Request Technical Support

Related articles

The Virtual device display is black (Genymotion Desktop)
Google Play Services keeps crashing
The device display is distorted or blank, and Genymotion freezes when I use Android 8 or higher
The virtual device crashes, freezes or fails to boot on Windows
Linux - Unable to start the Virtual Device