The device display is rendered using webrtc. If it is black, then something is probably blocking webrtc connections.
1. Add-ons and extensions
If you are using add-ons and extensions, make sure that none of them block webrtc communications. If so, you need to disable them when using Genymotion SaaS.
2. Google Chrome/Chromium
There are known issues with Google Chrome/Chromium v89 and below with webrtc communications. If you are using Google Chrome, make sure to use Google Chrome/Chromium version 92 or above.
3. Safari and iOS
There are known compatibility issues with Safari browser and iOS (iPhones/iPads). Please refer to The display is stuck at "Connecting to your virtual device..." and I can't access the device. for more details.
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