The virtual device display is black.

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Keywords: WebRTC, Genymotion SaaS, black display, troubleshooting, add-ons and extensions, Chrome, Chromium

Document ID: https://support.genymotion.com/hc/en-us/articles/360019908677-The-virtual-device-display-is-black#split1

The device display uses WebRTC (Web Real-Time Communication) to render the virtual device display.

If the virtual device display is black, WebRTC connections are blocked.

1. Add-ons and extensions

Some add-ons or extensions block WebRTC communications.

Disable add-ons and extensions when using Genymotion SaaS if WebRTC communications are blocked by these add-ons or extensions.

2. Google Chrome/Chromium

There are known issues with Google Chrome/Chromium versions 89 and earlier regarding WebRTC communications.

If you are using Google Chrome, use Google Chrome/Chromium version 92 or above.