The virtual device display is black

Source:

Published:

Keywords: Genymotion SaaS, virtual device display, WebRTC, Google Chrome/Chromium, add-ons and extensions

Document ID: https://support.genymotion.com/hc/en-us/articles/360019908677-The-virtual-device-display-is-black#split1

The virtual device display is black.

The device display is rendered using WebRTC. If the device display is black, then something is probably blocking WebRTC connections.

1. Add-ons and extensions

If you are using add-ons and extensions, make sure that none of them block WebRTC communications.

If add-ons and extensions block WebRTC communications, disable them when using Genymotion SaaS.

2. Google Chrome/Chromium

There are known issues with Google Chrome/Chromium v89 and below with WebRTC communications.

If you are using Google Chrome, make sure to use Google Chrome/Chromium version 92 or above.