Device creation issues
The following issues may prevent you from creating a device:
- Too many running virtual devices
- Your plan doesn't allow you to simultaneously run more virtual devices.
- Contact us to upgrade your plan.
- Insufficient instance capacity
Genymotion SaaS doesn't have enough available On-Demand capacity to create your device for the moment.
To resolve the issue, try the following:
- Wait a few minutes and then submit your request again; capacity may shift frequently.
- Change your datacenter location in the administration settings then submit your request again.
- Your license has expired
- An active subscription plan is required to create devices.
- See Start a plan.
- Your license is invalid
- An error occurred during the creation of your subscription plan.
- Please contact our support.
- Recipe not found
- The recipe used to create your device can't be found.
- If you tried to create a device from a default recipe, please contact our support.
- If you tried to create a device from a custom recipe, please refresh the recipe table and submit your request again.
FAQ
Check our frequently asked questions at our help center.