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Users' Guides
Get Genymotion up and running in no time!
Tutorials
Various Tutorials for all Genymotion products.
Release Notes
New features, fixes and other announcements.
Knowledge Base / Frequently Asked Questions
Have a question or an issue? Find the answers here.
Categories
- Your account(s)
FAQ for your Genymotion Desktop and/or Genymotion SaaS (Cloud) account
- All Genymotion products
- Genymotion SaaS
Genymotion Cloud on Genymobile servers
- Genymotion Device image (PaaS)
Genymotion for Cloud providers (AWS, Alibaba, GCP and MS Azure)
- Genymotion Desktop
Genymotion for PC and Mac
Promoted articles
- I don't receive the activation mail
- I can't create an account: "Something went wrong, please try again."
- The date and time of the device is not correct
- Is Genymotion free?
- Which Android versions are available?
- How to install Magisk on Genymotion?
- I can't find Google Play Store. Where is it?
- How to connect a virtual device to a proxy?
- Can I play games with Genymotion?
- Is it possible to un-root or hide root?
- Can I send or receive calls and text messages from a real phone or tablet?
- How to play games with Genymotion SaaS (Cloud)?
- Can I use OBS Studio Virtual Camera with Genymotion SaaS?
- I have just created a Genymotion Cloud SaaS account. How do I activate my free trial?
- I can't to my Genymotion Cloud account: "Fail to "
- I cannot run more than 2 virtual devices at the same time. Is it possible to increase it?
- How to embed a Genymotion Device image instance in a website?
- I get the error "no matching host key type found. Their offer: ssh-rsa" when trying to connect with SSH
- How can I get old versions of Genymotion Desktop?
- I want to test Genymotion Desktop Pro, with full features, but I have already selected "Personal Use"
- Is there a trial for Genymotion Desktop Pro edition?
- What are Genymotion Desktop requirements?
- How to uninstall Genymotion Desktop completely (purge)?
- I get the error "Too many attempts, please try again later."
- I get the error: "You have activated the maximum number of workstations allowed by your license"
- I have just changed my password, but Genymotion Desktop still says "bad username and/or password"
- Genymotion Desktop is stuck on "Booting..." animated logo
- Unable to start the Virtual Device
- Can I use VirtualBox 7.2 with Genymotion Desktop?
- An error has occurred while trying to create a virtualbox host-only network interface
- The VirtualBox DHCP server has not assigned an IP address to the virtual device
- VirtualBox recommended versions
- Supported Linux distributions
- Does Genymotion Desktop support Apple Mac M4 models?
- I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
- The device starts, but I can't click anywhere and widgets are greyed out (macOS)
- Apple Mac M series support
- I get the error "Unable to start the virtual device" after a Windows update
- Windows - Unable to start the Virtual Device
- The virtual device crashes, freezes or fails to boot on Windows
- How to disable Hyper-V in Windows?
- Windows - An error has occurred while trying to create a virtualbox host-only network interface
Knowledge Base / Frequently Asked Questions
The knowledge base presents a matrix of frequently asked questions across categories and products.
| Left column | Middle column | Right column | |---|---|---| | Your account(s) FAQ for your Genymotion Desktop and/or Genymotion SaaS (Cloud) account | All Genymotion products | Genymotion Device image (PaaS) | | Genymotion SaaS | Genymotion Cloud on Genymobile servers | Genymotion for Cloud providers (AWS, Alibaba, GCP and MS Azure) | | Genymotion Desktop | Genymotion for PC and Mac | Genymotion for PC and Mac | | I don't receive the activation mail | How to install Magisk on Genymotion? | I can't find Google Play Store. Where is it? | | I can't create an account: "Something went wrong, please try again." | I have just created a Genymotion Cloud SaaS account. How do I activate my free trial? | I can't to my Genymotion Cloud account: "Fail to " | | I cannot run more than 2 virtual devices at the same time. Is it possible to increase it? | How to embed a Genymotion Device image instance in a website? | I get the error "no matching host key type found. Their offer: ssh-rsa" when trying to connect with SSH | | How can I get old versions of Genymotion Desktop? | I want to test Genymotion Desktop Pro, with full features, but I have already selected "Personal Use" | Is there a trial for Genymotion Desktop Pro edition? | | What are Genymotion Desktop requirements? | How to uninstall Genymotion Desktop completely (purge)? | I get the error "Too many attempts, please try again later." | | I get the error: "You have activated the maximum number of workstations allowed by your license" | I have just changed my password, but Genymotion Desktop still says "bad username and/or password" | Genymotion Desktop is stuck on "Booting..." animated logo | | Unable to start the Virtual Device | Can I use VirtualBox 7.2 with Genymotion Desktop? | An error has occurred while trying to create a virtualbox host-only network interface | | The VirtualBox DHCP server has not assigned an IP address to the virtual device | VirtualBox recommended versions | Supported Linux distributions | | Does Genymotion Desktop support Apple Mac M4 models? | I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working | The device starts, but I can't click anywhere and widgets are greyed out (macOS) | | Apple Mac M series support | I get the error "Unable to start the virtual device" after a Windows update | Windows - Unable to start the Virtual Device | | The virtual device crashes, freezes or fails to boot on Windows | How to disable Hyper-V in Windows? | Windows - An error has occurred while trying to create a virtualbox host-only network interface |