Welcome to Genymotion help center!

Categories

• Your account(s)
• FAQ for your Genymotion Desktop and/or Genymotion SaaS (Cloud) account
• All Genymotion products
• Genymotion SaaS
• Genymotion Cloud on Genymobile servers
• Genymotion Device image (PaaS)
• Genymotion for Cloud providers (AWS, Alibaba, GCP and MS Azure)
• Genymotion Desktop
• Genymotion for PC and Mac

Promoted articles

• I don't receive the activation mail
• I can't create an account: "Something went wrong, please try again."
• The date and time of the device is not correct
• Is Genymotion free?
• Which Android versions are available?
• How to install Magisk on Genymotion?
• I can't find Google Play Store. Where is it?
• I can't find or install my game or application with Google Play Store
• How to connect a virtual device to a proxy?
• Can I play games with Genymotion?
• Is it possible to un-root or hide root?
• Can I send or receive calls and text messages from a real phone or tablet?
• How to play games with Genymotion SaaS (Cloud)?
• Can I use OBS Studio Virtual Camera with Genymotion SaaS?
• I have just created a Cloud (Genymotion SaaS) account. How do I activate my free trial?
• I can't to my SaaS (Cloud) account: "Fail to "
• I cannot run more than 2 virtual devices at the same time. Is it possible to increase it?
• How to embed a Genymotion Device image instance in a website?
• I get the error "no matching host key type found. Their offer: ssh-rsa" when trying to connect with SSH
• How can I get old versions of Genymotion Desktop?
• I want to test Genymotion Desktop Pro, with full features, but I have already selected "Personal Use"
• Is there a trial for Genymotion Desktop Pro edition?
• What are Genymotion Desktop requirements?
• How to uninstall Genymotion Desktop completely (purge)?
• I get the error "Too many attempts, please try again later."
• I get the error: "You have activated the maximum number of workstations allowed by your license"
• I have just changed my password, but Genymotion Desktop still says "bad username and/or password"
• Genymotion Desktop is stuck on "Booting..." animated logo
• Unable to start the Virtual Device
• Can I use VirtualBox 7.2 or 7.1 with Genymotion Desktop?
• An error has occurred while trying to create a virtualbox host-only network interface
• The VirtualBox DHCP server has not assigned an IP address to the virtual device
• VirtualBox recommended versions
• Supported Linux distributions
• Does Genymotion Desktop support Apple Mac M4 models?
• I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
• The device starts, but I can't click anywhere and widgets are greyed out (macOS)
• Apple Mac M series support
• I get the error "Unable to start the virtual device" after a Windows update
• Windows - Unable to start the Virtual Device
• The virtual device crashes, freezes or fails to boot on Windows
• Genymotion Desktop and Hyper-V (Windows)
• Windows - An error has occurred while trying to create a virtualbox host-only network interface

Knowledge Base / Frequently Asked Questions

Column 1

• I can't receive the activation mail
• Is Genymotion free?
• I can't find Google Play Store. Where is it?
• Can I play games with Genymotion?
• How to play games with Genymotion SaaS (Cloud)?
• I can't sign in to my SaaS (Cloud) account: "Fail to login"
• I get the error: "Too many attempts, please try again later."
• Genymotion Desktop is stuck on "Booting..." animated logo
• An error has occurred while trying to create a virtualbox host-only network interface
• Supported Linux distributions
• The device starts, but I can't click anywhere and widgets are greyed out (macOS)
• Windows - Unable to start the Virtual Device
• Windows - An error has occurred while trying to create a virtualbox host-only network interface

Column 2

• I can't create an account: "Something went wrong, please try again."
• The date and time of the device is not correct
• Which Android versions are available?
• How to install Magisk on Genymotion?
• I can't find or install my game or application with Google Play Store
• How to connect a virtual device to a proxy?
• I have just created a Cloud (Genymotion SaaS) account. How do I activate my free trial?
• I can't to my SaaS (Cloud) account: "Fail to "
• I cannot run more than 2 virtual devices at the same time. Is it possible to increase it?
• How to embed a Genymotion Device image instance in a website?
• How can I get old versions of Genymotion Desktop?
• I want to test Genymotion Desktop Pro, with full features, but I have already selected "Personal Use"
• Is there a trial for Genymotion Desktop Pro edition?
• What are Genymotion Desktop requirements?
• How to uninstall Genymotion Desktop completely (purge)?
• I have just changed my password, but Genymotion Desktop still says "bad username and/or password"
• Does Genymotion Desktop support Apple Mac M4 models?
• I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
• Apple Mac M series support
• How to uninstall Genymotion Desktop completely (purge)?
• How to embed a Genymotion Device image instance in a website?

Column 3

• The date and time of the device is not correct
• I get the error "no matching host key type found. Their offer: ssh-rsa" when trying to connect with SSH
• I have just created a Cloud (Genymotion SaaS) account. How do I activate my free trial?
• I cannot run more than 2 virtual devices at the same time. Is it possible to increase it?
• I get the error "Too many attempts, please try again later." (duplicate)
• The VirtualBox DHCP server has not assigned an IP address to the virtual device
• VirtualBox recommended versions
• Does Genymotion Desktop support Apple Mac M4 models?
• The device starts, but I can't click anywhere and widgets are greyed out (macOS)
• Windows - Unable to start the Virtual Device
• Genymotion Desktop and Hyper-V (Windows)
• Windows - An error has occurred while trying to create a virtualbox host-only network interface
• What are Genymotion Desktop requirements?
• How to uninstall Genymotion Desktop completely (purge)?
• I get the error: "You have activated the maximum number of workstations allowed by your license"
• I can't find Google Play Store. Where is it? (duplicate)
• I can't find or install my game or application with Google Play Store (duplicate)
• Can I use OBS Studio Virtual Camera with Genymotion SaaS? (duplicate)
• How to connect a virtual device to a proxy? (duplicate)
• And other related items