What should I do if I cannot install Genymotion Desktop?
Can't you install Genymotion Desktop?
We're glad you want to use Genymotion. Here are the most common causes and how to solve them:
| Cause | Why it happens | Solution |
|-------|----------------|----------|
| **Genymotion Desktop won't start** | The installer gets blocked or shows “Unable to start the Virtual Device”. | 1. Restart your PC and try again.
2. Make sure your machine supports virtualization (VT-X/AMD-V) and it's enabled in the BIOS.
3. If the problem persists, check the article
| **Google Play Store doesn't appear** | Genymotion devices don't include Google apps by default. | Install the *Open GApps* package following the instructions at
| **Error “Your device isn’t compatible with this version”** | The app you're trying to install only works on ARM devices, but Genymotion on PC/Mac Intel uses Android x86/x86_64. | 1. Use Genymotion Desktop on a Mac with an M chip (ARM64).
2. Or, use Genymotion SaaS Cloud with an ARM64 image. |
| **Error “INCOMPATIBLE_ABI” when installing APK** | The APK is compiled only for ARM64. | Same as above: switch to an ARM64 image or the cloud. |
| **App requires non-emulated functions (Bluetooth, etc.)** | Some hardware features aren't fully emulated. | Use the latest version of Genymotion Desktop and check the release notes for new improvements. |
| **Installer won't start** | Problems with the downloaded installation package. | 1. Download the installer again from
2. Verify the file integrity (checksum) and try again. |
| **Internet connection error** | The first run needs a connection to download the account and images. | Connect to the internet and try again. You can then use it offline for 15 days (or more with a Premium plan). |
### Quick steps to check:
1. **Check your hardware** – Make sure virtualization is enabled and your operating system is compatible (Windows 10/11, macOS 13+, Linux).
2. **Download the latest version** – Visit
3. **Install Open GApps** – If you want to use Google Play Store, follow the Google Apps installation tutorial.
4. **Select an ARM64 image** – If your app is ARM, choose a device with an M chip (for Mac) or an ARM64 image in the cloud.
> **Tip:** If you work in a corporate environment and need multiple devices, consider Genymotion SaaS Cloud, which offers ARM64 images and scalability without installing anything locally.
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Do you have any specific error message that appears during installation? That would help us pinpoint the problem more accurately.