I can't install or run an application/game in Genymotion Desktop
If you encounter one of the following issues, note the details:
- The application does not appear in Google Play Store.
- Google Play Store displays the error "Your device isn't compatible with this version".
- You try to upload an APK file, but it doesn't do anything or you get an error message "INCOMPATIBLE_ABI".
In those cases, Genymotion Desktop may not be compatible. There are workarounds in some situations.
1. The Android image is rooted
The Android image is rooted. Some apps and games can only be installed and run if the device is not rooted. To fix this, use a non-rooted Android image. For more information, please refer to this article: Is it possible to un-root or hide root?
2. CPU architecture mismatch
Genymotion Desktop virtual devices architecture is x86/x86_64 on PC and old Mac Intel, and arm64 on Mac M. If you cannot install the application in Genymotion Desktop on PC or Mac Intel, or if the application is not available in Google Play Store, the application/game you are trying to install may be available only for arm64.
In that case, the only options are either to:
- Use Genymotion Desktop on an Apple Mac M computer.
- Use Genymotion SaaS Cloud instead, with an arm64 image.
For more information, please refer to How to run applications and games for arm (arm64)?
3. The application/game requires unsupported features
If the above still fails, the application/game may require one or more features that are not fully emulated yet, such as Bluetooth. In this case, always use the latest version of Genymotion Desktop and check out our release notes regularly for new releases.
Related articles
- How to run applications and games for arm (arm64)?
- I can't install or run an application/game in Genymotion SaaS
- I can't find Google Play Store. Where is it?
- I can't install my application with an APK file
- How to uninstall Genymotion Desktop completely (purge)?