I can't install or run an application/game in Genymotion Desktop

Issue symptoms

If one of the following issues occurs, Genymotion Desktop may be affected:

The application does not appear in Google Play Store.
Google Play Store displays the error "Your device isn't compatible with this version."
An APK upload attempt either does nothing or results in an error message "INCOMPATIBLE_ABI."

This indicates potential incompatibility with Genymotion Desktop. There are situations with workarounds:

Some apps and games can only be installed and run if the device is not rooted.
To fix this, use a non-rooted Android image.
For more information, refer to the article: Is it possible to un-root or hide root?

Genymotion Desktop virtual devices have architecture x86/x86_64 on PC and old Mac Intel, and arm64 on Mac M.
If an application cannot be installed on PC or Mac Intel, or if it is not available in Google Play Store, it may mean that the application/game is only available for arm64.
The options are to use Genymotion Desktop on an Apple Mac M computer, or to use Genymotion SaaS Cloud instead, with an arm64 image.
For more information, refer to How to run applications and games for arm (arm64)?

If the above still fails, it may indicate that the app/game requires one or more features that are not fully emulated yet, such as Bluetooth.
In this case, always use the latest version of Genymotion Desktop and check release notes regularly for new releases.