Issue symptoms
If one of the following issues occurs, Genymotion Desktop may be affected:
- The application does not appear in Google Play Store.
- Google Play Store displays the error "Your device isn't compatible with this version."
- An APK upload attempt either does nothing or results in an error message "INCOMPATIBLE_ABI."
This indicates potential incompatibility with Genymotion Desktop. There are situations with workarounds:
1. The Android image is rooted
- Some apps and games can only be installed and run if the device is not rooted.
- To fix this, use a non-rooted Android image.
- For more information, refer to the article: Is it possible to un-root or hide root?
2. CPU architecture mismatch
- Genymotion Desktop virtual devices have architecture x86/x86_64 on PC and old Mac Intel, and arm64 on Mac M.
- If an application cannot be installed on PC or Mac Intel, or if it is not available in Google Play Store, it may mean that the application/game is only available for arm64.
- The options are to use Genymotion Desktop on an Apple Mac M computer, or to use Genymotion SaaS Cloud instead, with an arm64 image.
- For more information, refer to How to run applications and games for arm (arm64)?
3. The application/game requires unsupported features
- If the above still fails, it may indicate that the app/game requires one or more features that are not fully emulated yet, such as Bluetooth.
- In this case, always use the latest version of Genymotion Desktop and check release notes regularly for new releases.
Related articles
- How to run applications and games for arm (arm64)?
- I can't install or run an application/game in Genymotion SaaS
- I can't find Google Play Store. Where is it?
- I can't install my application with an APK file
- How to uninstall Genymotion Desktop completely (purge)?