I can't install or run an application/game in Genymotion Desktop

Source:

Keywords: Genymotion, Android, rooted, arm64, APK, Google Play Store, INCOMPATIBLE_ABI

Document ID: https://support.genymotion.com/hc/en-us/articles/360002676057#split1

Issue overview

This section describes situations where Genymotion Desktop cannot install or run apps.

These issues indicate possible incompatibility with Genymotion Desktop. There are workarounds described below.

Workarounds

1. The Android image is rooted

Rooting is the process of giving the Android image root access.

Some apps and games can only be installed and run if the device is not rooted.

To fix this, make sure to use a non-rooted Android image.

For more information, please refer to the article: Is it possible to un-root or hide root?

2. CPU architecture mismatch

Genymotion Desktop virtual devices architecture is x86/x86_64 on PC and old Mac Intel, and arm64 on Mac M.

If you cannot install your application in Genymotion Desktop on PC or Mac Intel, or if it is not available in Google Play Store, it may also mean that the application/game you are trying to install is only available for arm64.

In that case, your only options are either to:

For more information, please refer to How to run applications and games for arm (arm64)?

3. The application/game requires unsupported features

If the above still fails, it may also mean that the app/game requires one or more features that are not fully emulated yet, such as Bluetooth.

In this case, make sure to always use the latest version of Genymotion Desktop and check out our release notes regularly for new releases.

Was this article helpful?

69 out of 159 found this helpful

Need more help?

Related articles