I can't install an application/game in Genymotion Desktop

If you get one of the following issues

• The application does not appear in Google Play Store.
• Google Play Store displays the error "Your device isn't compatible with this version".

Try the following

1. Use an unrooted Android image

Some apps and games can only be installed and run if the device is not rooted. To fix this issue, use an unrooted Android image.

For more information, please refer to Is it possible to un-root or hide root?

2. Use Genymotion Desktop on mac M, or use a Cloud device (Genymotion SaaS)

Genymotion Desktop virtual devices architecture is x86/x86_64 on PC and old Mac Intel, and arm64 on Mac M.

If your application is not available in Google Play Store with Genymotion Desktop on PC or Mac Intel, the application/game you are trying to install may be only available for arm64.

In that case, use one of the following options.

• Use Genymotion Desktop on an Apple Mac M computer.
• Use a cloud device via Genymotion SaaS. See How to use a Cloud device in Genymotion Desktop?

For more information, please refer to How to run applications and games for arm (arm64)?

3. Google Play Store detects Genymotion

If none of the options above helped, Google Play Store may detect the device as an emulator.

To work around this issue, try using Aurora Store instead of Google Play Store. For detailed instructions, please refer to How to install and setup Aurora Store on Genymotion?