I can't install or run an application/game in Genymotion Desktop

I can't install or run an application/game in Genymotion Desktop

If you get one of the following issue:

• The application does not appear in Google Play Store
• Google Play Store displays the error "Your device isn't compatible with this version"
• You try to upload an APK file, but it doesn't do anything or you get an error message "INCOMPATIBLE_ABI"

Then, it may not be compatible with Genymotion Desktop. There are however some situations where there is a workaround:

1. The Android image is rooted

Some apps and games can only be installed and run if the device is not rooted.

To fix this, make sure to use a non-rooted Android image.

For more information, please refer to this article: Is it possible to un-root or hide root?

2. CPU architecture mismatch

Genymotion Desktop virtual devices architecture is x86/x86_64 on PC and old Mac Intel, and arm64 on Mac M.

If you cannot install your application in Genymotion Desktop on PC or Mac Intel, or if it is not available in Google Play Store, it may also mean that the application/game you are trying to install is only available for arm64.

In that case, your only options are either to:

• Use Genymotion Desktop on an Apple Mac M computer.
• Use Genymotion SaaS Cloud instead, with an arm64 image.

For more information, please refer to How to run applications and games for arm (arm64)?

3. The application/game requires unsupported features

If the above still fails, it may also mean that the app/game requires one or more features that are not fully emulated yet, such as Bluetooth.

In this case, make sure to always use the latest version of Genymotion Desktop and check out our release notes regularly for new releases.