I’m on Windows, but I’m still having issues installing the device.
**How to create a new virtual device on Windows**
1. **Open Genymotion Desktop**
*Launch the application. If it’s the first run, you’ll see the main dashboard.*
2. **Click **`CREATE`** (top‑right button)**
*A “Virtual Device Installation Wizard” starts.*
3. **Choose a device template**
*Use the filter bar to pick the device type (phone/tablet) and the Android version you need. If you don’t see a template, click **`Add`** to download it from the repository.*
4. **Configure the device**
*The wizard has several tabs:*
| Tab | What to set |
|-----|-------------|
| **GENERAL** | Device name, Android version, root access |
| **SYSTEM** | CPU cores, RAM, VM heap |
| **DISPLAY** | Resolution, OpenGL ES level, window style |
| **ANDROID OPTIONS** | Navigation bar, virtual keyboard, camera |
| **HYPERVISOR** | Default is VirtualBox (recommended); you can switch to QEMU if you prefer, but remember QEMU requires Hyper‑V on Windows |
5. **Click **`INSTALL`**
*The installer downloads the necessary files and creates the VM. This may take a few minutes.*
6. **Launch the device**
*After installation, the device appears in your list. Double‑click it or hit the play icon to start.*
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### Common Windows installation hiccups & how to fix them
| Issue | Quick fix |
|-------|-----------|
| **“Unable to start the virtual device” after a Windows update** | Disable Hyper‑V: `Turn Windows features on or off` → uncheck all Hyper‑V items, reboot. |
| **Int‑IGPU performance problems** | If you have an Intel integrated GPU, try disabling it in Device Manager or use an external GPU (NVidia/AMD). If that’s not possible, Linux is a good alternative. |
| **VirtualBox host‑only network error** | Run Genymotion as administrator, then go to **Settings → Network → Re‑create host‑only adapters**. |
| **Fast‑Startup interference** | Disable Fast Startup in Power Options (Control Panel → Power Options → Choose what the power buttons do → Uncheck “Turn on fast startup”). |
| **Missing `msvcr100.dll`** | Install the Microsoft Visual C++ 2010 Redistributable (x86 or x64 as appropriate). |
| **Virtual device freezes on Android 8+** | Increase RAM (≥ 2 GB for Android 8‑10, ≥ 4 GB for Android 11+). Use the “Advanced” tab in the installation wizard. |
> **Tip:**
> Genymotion Desktop’s latest release (3.9.0, Apr 2025) adds Android 15 support and improved quick‑start. If you’re running an older version, update via the **Help → Check for Updates** menu.
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### Need more help?
If the device still won’t start, check the **Troubleshooting** page in the app (Help → Troubleshooting) or let us know the exact error message you’re seeing. We’re happy to dive deeper!