I’m on Windows, but I’m still having issues installing the device.
1. Open Genymotion Desktop Launch the application. If it’s the first run, you’ll see the main dashboard.
2. Click CREATE (top‑right button)
A “Virtual Device Installation Wizard” starts.
3. Choose a device template
Use the filter bar to pick the device type (phone/tablet) and the Android version you need. If you don’t see a template, click Add to download it from the repository.
4. Configure the device The wizard has several tabs:
| Tab | What to set | |-----|-------------| | GENERAL | Device name, Android version, root access | | SYSTEM | CPU cores, RAM, VM heap | | DISPLAY | Resolution, OpenGL ES level, window style | | ANDROID OPTIONS | Navigation bar, virtual keyboard, camera | | HYPERVISOR | Default is VirtualBox (recommended); you can switch to QEMU if you prefer, but remember QEMU requires Hyper‑V on Windows |
5. Click INSTALL**
The installer downloads the necessary files and creates the VM. This may take a few minutes.
6. Launch the device After installation, the device appears in your list. Double‑click it or hit the play icon to start.
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Common Windows installation hiccups & how to fix them
| Issue | Quick fix |
|-------|-----------|
| “Unable to start the virtual device” after a Windows update | Disable Hyper‑V: Turn Windows features on or off → uncheck all Hyper‑V items, reboot. |
| Int‑IGPU performance problems | If you have an Intel integrated GPU, try disabling it in Device Manager or use an external GPU (NVidia/AMD). If that’s not possible, Linux is a good alternative. |
| VirtualBox host‑only network error | Run Genymotion as administrator, then go to Settings → Network → Re‑create host‑only adapters. |
| Fast‑Startup interference | Disable Fast Startup in Power Options (Control Panel → Power Options → Choose what the power buttons do → Uncheck “Turn on fast startup”). |
| Missing msvcr100.dll | Install the Microsoft Visual C++ 2010 Redistributable (x86 or x64 as appropriate). |
| Virtual device freezes on Android 8+ | Increase RAM (≥ 2 GB for Android 8‑10, ≥ 4 GB for Android 11+). Use the “Advanced” tab in the installation wizard. |
> Tip: > Genymotion Desktop’s latest release (3.9.0, Apr 2025) adds Android 15 support and improved quick‑start. If you’re running an older version, update via the Help → Check for Updates menu.
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Need more help?
If the device still won’t start, check the Troubleshooting page in the app (Help → Troubleshooting) or let us know the exact error message you’re seeing. We’re happy to dive deeper!