What should I do if the app still shows 'device not compatible' after I’ve switched to an arm64 image?
It usually means the app needs an unsupported feature, or it is still being blocked by root detection. Try a recent unrooted Android 14+ arm64 device, or use Aurora Store to spoof a real device.
Details:
- If the app is only available through Google Play, Google Play may still hide it because it detects an emulator.
- In Genymotion SaaS, switch to Aurora Store and follow the setup guide: How to install and setup Aurora Store on Genymotion?
- If that still fails, the app may require features not emulated yet, such as Bluetooth, fingerprint, or sensors. Check the supported features here: Genymotion SaaS user guide
- If you are on Genymotion SaaS, make sure you are not using an early beta arm64 image. Recreate the device with a newer arm64 OS image: What happened to x86/x86_64 devices in Genymotion SaaS?
- If you are on Desktop, the issue can also come from root detection or unsupported features. See: I can't install or run an application/game in Genymotion Desktop