What should I do if the app still shows 'device not compatible' after I’ve switched to an arm64 image?
**If your app still says “device not compatible” after you’ve switched to an arm64 image, try these steps:**
1. **Confirm you’re using an arm64 image that is *not* rooted**
- Some apps detect root and refuse to install.
- In Genymotion Desktop, create a new device with an **Android 14 arm64** image (un‑rooted by default).
- You can also check the image’s root status in the device settings → *About phone* → *Rooted* (it should say *No*).
2. **Check the app’s required Android version (API level)**
- Open the Play Store on the virtual device and tap the app’s page.
- If the page shows “Requires Android 12+” and your virtual device runs Android 10 or 11, the app will be marked incompatible.
- Create a newer arm64 image (Android 13/14) and try again.
3. **Verify that the app’s features are supported**
- Some apps need Bluetooth, NFC, fingerprint, etc.
- Genymotion Desktop emulates many core features, but not all.
- Check the app’s *required features* (you can find them in the Play Store description or in its `AndroidManifest.xml`).
- If a needed feature is unsupported, the app will stay incompatible.
4. **Try sideloading the APK directly**
- Download the APK from a trusted source.
- Drag‑drop it onto the virtual device or run `adb install path/to/app.apk` from a terminal.
- This bypasses the Play Store’s compatibility check, but the app may still fail to run if it requires an unsupported feature or a different ABI.
5. **Use Genymotion SaaS with an arm64 image (if available)**
- SaaS arm64 images run on cloud infrastructure and often have the latest Android 14 image.
- If your local PC/Intel Mac can’t run arm64, consider launching a SaaS instance:
- Go to the Genymotion SaaS portal → *New Instance* → select an **arm64** image → start it.
6. **Keep the Desktop client up‑to‑date**
- Newer releases add support for additional ABIs and hardware features.
- Check the release notes: `https://support.genymotion.com/hc/en-us/articles/360003059737-Can-I-play-games-with-Genymotion` (updated 2025‑08‑13) for the latest improvements.
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### Quick “cheat‑sheet”
| Issue | Likely Cause | Fix |
|-------|--------------|-----|
| **Root detection** | Using a rooted image (Android 9‑10) | Switch to Android 14 arm64 (un‑rooted) |
| **API level mismatch** | App needs newer Android | Use a newer arm64 image |
| **Unsupported feature** | NFC, Bluetooth, etc. | Check feature list; if unsupported, the app can’t run on Genymotion |
| **ABI mismatch** | App is arm64 but you’re on an arm64 device (should be fine) | Sideload APK or use a different image |
| **Play Store bug** | Play Store itself is outdated | Re‑install or update Google Play Services via *Open GApps* |
If none of these solutions work, please let us know the exact app name and its Play Store listing URL. We can then look up its manifest and see if there are any hidden incompatibilities. 🚀