I can't install or run an application/game in Genymotion SaaS

I can't install or run an application/game in Genymotion SaaS

If you get one of the following issue:

• The application does not appear in Google Play Store.
• Google Play Store says "Your device isn't compatible with this version".
• You try to upload an application with an APK file, but it does not start or run.

Then, the application or game is not compatible with Genymotion SaaS. However, there are possible ways to bypass this in some cases.

1. The application/game is for ARM only

You need to use an arm64 image to create an arm64 device. Please refer to Genymotion SaaS user guide for detailed instructions.

> Warning: x86/x86_64 images have been deprecated and removed since March 2026. Make sure to use arm64 images instead.

2. The application/game detects root

Our Android 14 image is now un-rooted by default. All you need to do is to create a device with an Android 14 image.

For more information about root on Android 14, please refer to Genymotion SaaS user guide.

> For best compatibility, use an arm64 Android 14 image. See "The application/game is for ARM only".

3. The application/game requires unsupported features

If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet, such as Bluetooth, Fingerprint or Sensors.

We recommend verifying which features are required for your application or game and check out Genymotion SaaS user guide to see whether it is supported.

4. You may be using an old x86\x86_64 image

Most modern Android apps and games are only available for arm64: if you are still using a deprecated x86/x86_64 device, switch to one of the current arm64 devices.

> Warning: x86/x86_64 images have been deprecated and removed since March 2026.

If you get one of the following issue: (workaround steps)

Then, try the following:

1. Use Aurora store instead of Google Play Store Google Play Store detects that Genymotion is an emulator and many apps and games will not appear as "not compatible with this device". To workaround this, you can use Aurora store and spoof a real device. To do so, please follow the instructions from this article: How to install and setup Aurora Store on Genymotion?

2. The app or game requires unsupported features If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet; such as Bluetooth, Fingerprint or Sensors.

We recommend verifying which features are required for your application or game and check out Genymotion SaaS user guide to see whether it is supported.

3. You may be using an old x86\x86_64 image Most modern Android apps and games are only available for arm64: if you are still using a deprecated x86/x86_64 device, switch to one of the current arm64 devices.

> Warning: x86/x86_64 images have been deprecated and removed since March 2026.