Updated: 1 year ago
Issue overview
If you encounter one of the following issues, the application or game is not compatible with Genymotion SaaS.
- The application does not appear in Google Play Store.
- Google Play Store says "Your device isn't compatible with this version".
- You try to upload an application with an APK file, but it does not start or run.
The result is that the application or game is not compatible with Genymotion SaaS. However, some cases allow bypassing this incompatibility.
The application/game is for ARM only
- You need to use a arm64 image to create an arm64 device.
- Please refer to Genymotion SaaS user guide for detailed instructions.
The application/game detects root
- Our Android 14 image is now un-rooted by default.
- All you need to do is to create a device with an Android 14 image.
- For more information about root on Android 14, please refer to Genymotion SaaS user guide.
> Note: For best compatibility, use an arm64 Android 14 image. See "The application/game is for ARM only".
The application/game requires unsupported features
- If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet; such as Bluetooth, Fingerprint or Sensors.
- We recommend verifying which features are required for your application or game and check out Genymotion SaaS user guide to see whether it is supported.
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