I can't install or run an application/game in Genymotion SaaS
If you get one of the following issues:
- The application does not appear in Google Play Store.
- Google Play Store says "Your device isn't compatible with this version".
- You try to upload an application with an APK file, but it does not start or run.
The application or game is not compatible with Genymotion SaaS. However, there are possible ways to bypass this in some cases.
1. The application/game is for ARM only
You need to use an arm64 image to create an arm64 device.
Please refer to Genymotion SaaS user guide for detailed instructions.
> Warning: x86/x86_64 images are deprecated and will be removed in March 2026. Make sure to use arm64 images instead.
2. The application/game detects root
Our Android 14 image is now un-rooted by default.
All you need to do is to create a device with an Android 14 image.
For more information about root on Android 14, please refer to Genymotion SaaS user guide.
> Note: For best compatibility, use an arm64 Android 14 image. See "The application/game is for ARM only".
3. The application/game requires unsupported features
If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet.
Unsupported features include Bluetooth, Fingerprint, or Sensors.
We recommend verifying which features are required for your application or game.
Check out Genymotion SaaS user guide to see whether it is supported.