📄 Content Pages

• Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
  Windows dual-GPU laptops may trigger a VBoxHeadless.exe memory read error; solution is to run Genymotion on the high-performance discrete GPU by defau...
• I get the error 'msvcr100.dll is missing'
  Instructions to fix the msvcr100.dll missing error in Genymotion Desktop by avoiding manual DLL copying and installing the latest stable version.
• Virtualbox configuration error
  Troubleshooting steps for VirtualBox configuration errors on Genymotion across Windows, Linux, and macOS.
• Do I need a license if I use Genymotion Desktop for studying?
  Licensing guidance for Genymotion Desktop when studying, including free edition limitations and student pricing.
• How to purchase a Genymotion Desktop license?
  Steps to purchase a Genymotion Desktop license and receive a license key by email after payment.
• PayPal license purchase - order received but no license key
  Guidance for PayPal license purchases when an order is created but no license key is issued.
• How will I be charged for Genymotion on Alibaba?
  Guide to Genymotion billing on Alibaba, including subscription and Pay-As-You-Go details.
• How will I be charged for Genymotion on Google Cloud Platform (GCP)?
  Details about the trial period, subscription charges, and Google Compute Engine costs for Genymotion on GCP.
• Is Genymotion affected by the log4j vulnerability?
  Genymotion states that none of its products are affected by the Apache log4j vulnerability (CVE-2021-44228).
• Can I record audio with my host microphone?
  Help article about recording audio with the host microphone in Genymotion Desktop and cloud/Device Image.
• Does Genymotion emulates Bluetooth?
  Bluetooth emulation support across Genymotion Desktop, SaaS, and Device Image, with current limitations on pairing.
• How to enable the virtual keyboard?
  Instructions to enable the virtual keyboard across Genymotion products, with Android version-specific steps.
• The virtual device display does not rotate
  Troubleshooting Genymotion when the virtual device display cannot rotate due to Android version, device density, or rotation locks.
• How to get logs and logcats with Genymotion SaaS
  Instructions to generate logs and logcats for Genymotion SaaS using the gmsaas utility.
• How to use Android Studio, Eclipse, VS Code, JetBrains Rider or any other IDE wi...
  Guide to connecting IDEs to Genymotion SaaS via the gmsaas tool using ADB.
• How to change a device product properties (manufacturer, model, etc.) with Genym...
  Instructions to override read-only device properties using Genymotion SaaS via ADB persist properties.
• Can I use OBS virtual camera with Genymotion Desktop?
  This article states that OBS virtual camera cannot be used with Genymotion Desktop due to compatibility issues between OBS Studio video format and Gen...
• The map is blank on the GPS widget
  Genymotion support article explaining a GPS widget map blank issue and recommending upgrading to the latest Genymotion Desktop.
• GMTool returns the error code 14
  GMTool error code 14 indicates a license restriction; free users have limited GMTool access and must upgrade for full functionality.
• Genymotion Desktop is very slow and unstable
  Troubleshooting hardware and Windows-specific issues that cause Genymotion Desktop to run slowly or crash.
• My webcam does not work with Genymotion Desktop
  Webcam compatibility for Genymotion Desktop requires UVC support; virtual webcams are not recommended or supported.
• How to get Genymotion Desktop logs
  Instructions to generate Genymotion Desktop logs via UI or command line, and to generate logs for a specific virtual device.
• Error while creating the device / virtual terminal
  Troubleshooting steps for errors when creating devices or virtual terminals in Genymotion Desktop, including legacy version bugs, disk space, and temp...
• Genymotion Desktop installer doesn't run
  Instructions to verify installer integrity by checking checksums on Windows, macOS, and Linux.
• How to change product properties (manufacturer, model, etc.) with Genymotion Des...
  Instructions to modify Genymotion Desktop product properties using GMTool with --sysprop, including examples and available properties.
• How to transfer a Genymotion Desktop virtual device to another Computer? (Virtua...
  Guide to export and import a Genymotion Desktop virtual device for transfer to another computer using VirtualBox.
• How to get Genymotion Desktop free for personal use edition
  Help article explaining how to obtain Genymotion Desktop free for personal use edition.
• How to install Xposed/EdXposed/LSPosed with Genymotion Desktop
  Step-by-step guide to install Xposed, EdXposed, and LSPosed on Genymotion Desktop across supported Android versions.
• Linux - Genymotion Desktop crashes when starting a Virtual Device
  Troubleshooting guide: Linux Genymotion Desktop crashes due to the Nouveau NVIDIA driver; use NVIDIA proprietary drivers with guides for Ubuntu, Debia...
• How to change Genymotion Desktop installer path in my Android Studio
  Steps to update the Genymotion Desktop installer path in Android Studio across Windows, macOS, and Linux.
• How to run automated tests with Genymotion Desktop?
  Genymotion explains how to run automated tests with Genymotion Desktop, noting limitations and recommending Cloud PaaS and SaaS for automation.
• How to share folders with Genymotion Desktop host machine?
  Instructions to share folders between your computer and Genymotion Desktop using VirtualBox's Shared Folders feature.
• How to automatically connect a Genymotion Desktop virtual device to ADB
  Instructions to automatically connect a Genymotion Desktop virtual device to ADB in the Genymotion Help Center.
• I have forgotten my Genymotion SaaS (Cloud) account password
  Instructions to reset a forgotten Genymotion SaaS (Cloud) password.
• I recently upgraded VirtualBox and Genymotion no longer works
  Guidance for users who upgraded VirtualBox or Genymotion Desktop indicating possible deprecation and steps to restore compatibility.
• How to create your own skin in Genymotion Desktop
  Instructions to create a custom skin for Genymotion Desktop, including required files, folder path, and JSON structure.
• Is it possible to use Genymotion Desktop offline?
  Yes, offline use is possible under conditions: initial login online, a 15-day offline token, and credential verification after offline periods.
• I have been charged incorrectly
  Genymotion help article about potential charges on Genymotion SaaS and how to obtain a usage report.
• ARM64 virtual devices in Southeast Asia (Singapore) region
  Genymotion explains longer boot and saving times for ARM64 devices in the Southeast Asia (Singapore) region and ongoing optimization efforts.
• My Webcam does not work on iOS (Genymotion SaaS)
  The iOS camera requires h264 which has not been implemented yet for Genymotion SaaS, making the camera unavailable on iOS.
• Windows - Unable to start the Virtual Device
  Troubleshooting steps for Genymotion Desktop on Windows when the VirtualBox host-only network prevents starting a virtual device.
• How to delete my Genymotion SaaS (Cloud) account and all related data
  Instructions to request deletion of Genymotion SaaS Cloud account and related data; deletion is not currently possible.
• I have forgotten my Genymotion Desktop account username
  Genymotion support article stating usernames are no longer used and login is via email.
• I have forgotten my Genymotion Desktop account password
  Steps to reset a forgotten Genymotion Desktop account password.
• How to enable hardware virtualization (VT-X/SVM) on Windows 11?
  Guidance to enable hardware virtualization (VT-X/SVM) on Windows 11 by accessing BIOS via Advanced startup options.
• Linux - Unable to start the Virtual Device
  Linux troubleshooting guide for starting Genymotion Virtual Device, including hypervisor recommendations and platform requirements.
• How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
  Guidance to force high-performance GPUs on Windows laptops with dual GPUs for Genymotion Desktop.
• Apple Mac M series support
  Genymotion article about Apple Mac M series support: Rosetta required, VirtualBox not available, Android 11+ only.
• macOS - Unable to start the Virtual Device
  Genymotion macOS troubleshooting for starting the Virtual Device, including hypervisor recommendations, VM restrictions, and port settings.
• I can't find Google Play Store. Where is it?
  Genymotion explains how to install Google Play Store using the built-in Open GApps feature across Desktop, SaaS (Cloud), and Device Image (PaaS) envir...
• The virtual device crashes, freezes or fails to boot on Windows
  Troubleshooting Genymotion virtual device issues on Windows when Android 15 is used.
• How to enable hardware virtualization (VT-x/SVM) on Windows 10?
  Instructions to enable VT-x or SVM hardware virtualization on Windows 10 by entering BIOS and enabling CPU virtualization.
• Genymotion Desktop is stuck on "Booting..." animated logo
  Troubleshooting steps for Genymotion Desktop stuck on Booting animated logo, including gmtool login, Hyper-V conflicts, GPU issues, and uninstallation...
• Available official device templates (default recipes) for Genymotion SaaS
  List of official device templates (default recipes) for Genymotion SaaS, including Android versions and UUIDs, plus UUID retrieval tips.
• The VirtualBox DHCP server has not assigned an IP address to the virtual device
  Guidance to fix VirtualBox DHCP IP assignment issues, including Hyper-V, memory integrity, GPU, and Windows updates.
• What are Genymotion Desktop requirements
  Overview of Genymotion Desktop prerequisites, supported operating systems, and hardware requirements for Windows, Linux, and macOS.
• Is it possible to un-root or hide root?
  This article explains why root hiding methods do not work with Genymotion and lists which Android images are rooted or unrooted across Genymotion prod...
• I can't install or run an application/game in Genymotion Desktop
  Troubleshooting steps when Genymotion Desktop cannot install or run apps.
• How to connect a virtual device to a proxy
  Guide to configuring HTTP and SOCKS5 proxies for Genymotion virtual devices, including Desktop-specific instructions.
• Genymotion Desktop and Hyper-V (Windows)
  Guidance to disable Hyper-V and related features to use Genymotion Desktop on Windows.
• Unable to start the Virtual Device
  Troubleshooting steps for starting Genymotion Virtual Device, covering hardware requirements, host OS issues, and incompatible environments.
• Page
• Can I use OBS Studio Virtual Camera with Genymotion SaaS?
  Instructions to use OBS Studio Virtual Camera with Genymotion SaaS, including setting 1280x720 output and browser camera configuration.
• I can't find the device I need in the virtual device list
  Genymotion help article explaining that device templates are not available for every device and how to customize device specifications.
• I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
  Genymotion Desktop fix for macOS Sequoia 15.2; upgrade to 3.9.0 and remove the old workaround.
• Genymotion Desktop and standard (non admin) user accounts on Windows
  Guidance for running Genymotion Desktop with non-admin Windows accounts, including steps to resolve host network errors and guidance on QEMU status.
• Can I use VirtualBox 7.2 or 7.1 with Genymotion Desktop?
  Genymotion Desktop may work with VirtualBox 7.2 or 7.1, but VirtualBox 7.2 or 7.1 has not been tested, and Genymotion Desktop is not officially suppor...
• The device starts, but I can't click anywhere and widgets are greyed out (macOS)
  Troubleshooting guide for macOS when Genymotion starts but desktop widgets are greyed out due to port 6379 usage or blocking.
• I have been incorrectly charged by my cloud provider; how can I request a refund
  Refund guidance for charges from cloud providers related to Genymotion Device Images, with policy reference and provider contact advice.
• Is it possible to use a single license on mutiple computers
  License usage guidelines: a Genymotion license is for one user on one computer; a spare machine is allowed.
• VirtualBox recommended versions
  Genymotion help article outlining the recommended VirtualBox version and guidance for Windows, macOS, and Linux.
• Welcome to Genymotion help center!
  Genymotion help center with guides, tutorials, release notes and a knowledge base.
• Device image User Guide
  Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
• Emulated Features and Sensors
  Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
• Content
• Bitrise
  Bitrise is a CI/CD platform for mobile apps with a powerful UI to create workflows that build, test, and deploy applications. It supports Genymotion C...
• The device display is distorted or blank, and Genymotion freezes when I use Andr...
  Troubleshooting Genymotion Desktop on Windows when Android 8+ causes distorted display or freezing.
• Genymotion Desktop starts but the main window does not show or is white
  Troubleshooting Genymotion Desktop startup window issues on Windows, including dual-screen bugs and white screen after Windows updates.
• I have a European VAT number and I can't seem to use it (License purchase)
  Information about VAT handling during Genymotion license purchases and how to request regularization if VAT is charged incorrectly.
• Do Social Media apps work with Genymotion?
  Genymotion supports running some social media apps with limitations; accounts may not be creatable and some apps may not work on arm64 builds.
• How to screen record with Genymotion SaaS (Cloud)?
  Guide to screen recording Genymotion SaaS Cloud using screen capture widget or adb shell screenrecord.
• How to install and use Xposed/EdXposed/LSPosed with Genymotion SaaS?
  Guide to installing Xposed, EdXposed, and LSPosed on Genymotion SaaS, including Magisk and Riru steps for Android 8.0+ and notes for Android 5.0–7.1.
• How to install Xposed/EdXposed/LSPosed with Genymotion Device image (PaaS)
  Guide to install LSPosed (and legacy Xposed setups) on Genymotion Device images for PaaS.
• How to connect to a Genymotion Device Image instance web interface with a securi...
  Guide for connecting to a Genymotion Device Image web interface using a security certificate; references related certificate installation.
• I get a black display when using a video file in the Media Injection widget (mac...
  Troubleshooting guide: video files via the Media Injection widget do not display on Mac M series.
• The virtual device display is black.
  Troubleshooting steps for a black virtual device display in Genymotion SaaS, focusing on WebRTC blocking and browser version issues.
• I have generated and setup a certificate but I still get a security warning when...
  Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
• How to provide access to a Genymotion EC2 instance from a single website?
  Instance embedding is now supported by Genymotion's open-source web player and can be set up from the Embed this instance in your website box.
• Can I play games with Genymotion?
  Guidance on playing games with Genymotion across Desktop, SaaS, and Device Image, including Google Play setup, ARM64 compatibility, and root-detection...
• How to fix "Your CPU is incompatible with virtualization technologies" error
  Troubleshooting steps for Genymotion when CPU virtualization is not compatible.
• How to play games with Genymotion SaaS (Cloud)?
  Instructions for installing and playing Android games on Genymotion SaaS (Cloud), including Google Play Store, arm64 requirements, and a compatibility...
• Genymotion Device Image
  Genymotion Device Image is a PaaS offering an Android environment on cloud platforms with ARM64 images and an HTTP API.
• Genymotion Desktop
  Genymotion Desktop is an Android Emulator for PC and Mac with widgets, multiple OS support, and pricing plans.
• Genymotion SaaS — Cloud Android Emulator
  Cloud-based Android device emulation with features, integrations, pricing, and documentation for Genymotion SaaS.
• Genymotion Desktop Pro for Independent Workers
  Affordable and powerful tools for independent workers to develop apps with Genymotion Desktop Pro, including biometrics, webcam, media injection, rout...
• Genymotion Education
  Genymotion Education page detailing desktop, cloud, and CD/CI integration offerings for learning Android development with Genymotion.
• Download Genymotion Desktop
  Download page for Genymotion Desktop, including stable release 3.9.0, platform downloads, and system requirements.
• Genymotion Desktop Plans
  Pricing plans for Genymotion Desktop Pro for independent workers, enterprises, and schools, plus a Master Agreement for Enterprise.
• Contact Us
  Contact Genymotion for sales, technical assistance, quotes, demos, and other inquiries.
• Pricing
  Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.
• SaaS User Guide - Getting Started
  Step-by-step guide to starting Genymotion SaaS, including account creation, login, and starting a virtual device
• React Native UI testing with Detox & Genymotion SaaS
  Tutorial on end-to-end React Native UI testing with Detox on Genymotion SaaS, including setup, Jest hooks, and running tests.
• Professional Android Emulator
  Genymotion provides a professional Android emulator for mobile development, testing, demos, and learning, with cloud-based devices and CI/CD integrati...
• News & Updates
  Genymotion blog page with the latest news and updates from Genymotion.
• Get to the Next Level with Genymotion on AWS
  Genymotion runs Android devices on AWS EC2 with ARM64 support, offering AMIs and Graviton readiness for scalable testing.
• Interactive Engagement
  Genymotion Interactive Engagement page detailing customer support, social media, demos, and CI/CD integrations.
• About Us
  Genymotion's About Us page covers the company vision, how they support customers, partner solutions, and team.
• Genymotion Documentation – User Guides
  Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
• Genymotion in the Cloud with a user-friendly interface
  Genymotion provides enterprise cloud Android device emulation with a user-friendly interface, on-demand devices, CI/CD integrations, and flexible pric...
• I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
  Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
• I will need a huge volume of usage, is it possible to have a discount on AWS?
  Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.
• Does Magis TV work with Genymotion?
  Magis TV is not compatible with Genymotion products; Magis TV can be installed but will not start.
• Is Android 16 available?
  Android 16.0 is now available for Genymotion products; the image is in beta; Pro edition on Desktop requires a paid license.
• How to subscribe to a plan for Genymotion SaaS?
  Instructions for subscribing to Genymotion SaaS plans, including note about multiple devices and payment method.
• Can I change the camera resolution?
  Genymotion Desktop does not support changing the camera resolution. The resolution is fixed at 1280x720 (720p). The Media Injection widget enables usi...
• How to connect to a Genymotion Desktop virtual device remotely with ADB
  Instructions to connect Genymotion Desktop virtual devices to ADB remotely on Windows, Linux and macOS, including bridging and port forwarding.
• Do I need a license if I use Genymotion Desktop for teaching?
  Yes, with a special educational offer available for teaching use.
• The device display is stuck at "Connecting to your virtual device..." on macOS
  Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
• I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
  Per-second billing applies only to EC2 costs; Genymotion is billed per hour. AWS per-second billing is being explored; private pricing available.
• The Wifi is disabled (no network) when I boot the device
  Troubleshooting Genymotion no-network boot issues caused by proxies, quick boot, or China-specific network restrictions.
• The Virtual device takes a very long time to boot and is very slow
  Troubleshooting long boot times and slow performance of Genymotion Desktop on Windows, including GPU and hypervisor considerations.
• Unable to load OpenGL libraries from your system
  Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.
• Genymotion Desktop Release Notes
  Release notes for Genymotion Desktop, including Android 16.0 beta, Android 15 support, and multiple version updates.
• Supported Linux distributions
  Genymotion lists officially supported Linux distributions for Genymotion Desktop; only these distributions are eligible for technical assistance.
• I get the error 'Unable to start the virtual device' after a Windows update
  Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.
• The date and time of the device is not correct
  Explanation of why the device clock may be wrong when the device lacks Internet access and how to fix it.
• Mobile Testing and Development
  Genymotion Cloud-based mobile testing and development with automation, game development, security, and VDI capabilities.
• Which Android versions are available?
  Available versions and architectures depend on Genymotion products (Desktop, Cloud, and device images).
• How to get a license server for Genymotion Desktop?
  Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.
• I can't renew part of the licenses from an order
  Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...
• How many devices can I run simultaneously?
  Overview of device limits for Genymotion Desktop, SaaS (Cloud), and Device Image.
• How to use a VPN with Genymotion SaaS?
  Guidance on connecting a Genymotion SaaS virtual device to a VPN using the Android OpenVPN client, with ProtonVPN noted.
• How to connect Genymotion SaaS virtual devices to ADB?
  Instructions to connect Genymotion SaaS virtual devices to ADB with reference to the on-line tutorial.
• Can Genymotion Desktop run in a Cloud service (AWS, Google Cloud, MS Azure, Alib...
  Genymotion Desktop cannot run on cloud servers; Genymotion Device image is available on AWS, GCP, Alibaba, and Azure.
• I can't sign in to my SaaS (Cloud) account: "Fail to login"
  Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
• Page
  Help article describing limits on simultaneous Genymotion virtual devices and how to obtain a special offer.
• I have been incorrectly charged by my cloud provider; how can I request a refund...
  Guidance on refunds for charges from cloud providers and the policy Genymotion references.
• Can Genymotion Desktop run in a server? Is there a headless mode?
  Genymotion Desktop cannot run on server systems and has no headless mode; an on-premise solution is available.
• Does Genymotion Desktop support Apple Mac M4 models?
  Apple Mac M4 support has been fixed with Genymotion Desktop; version 3.9.0 is available for upgrade.
• How to connect a USB device to a virtual device with Genymotion Desktop?
  Instructions to connect a USB device to a Genymotion virtual device using VirtualBox.
• Android Automotive is now available in beta
  Genymotion announces Android Automotive beta with baseband and network emulation; availability on AWS and Azure marketplaces.
• Genymotion: 2025 Year in Review
  Genymotion's 2025 milestones across SaaS, Desktop, and PaaS, plus 2026 outlook.
• Camera is unavailable after quick boot (QEMU)
  Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
• I get the error 'no matching host key type found. Their offer: ssh-rsa' when try...
  Troubleshooting the 'no matching host key type found' error when SSH-ing into Genymotion Device Images; includes upgrade guidance and SSH workarounds.
• How to install Magisk on Genymotion?
  Guide about Magisk on Genymotion; article moved to our website.
• ADB connection is lost after a while with my Genymotion Device image instance(s)...
  Guidance to secure ADB connections for Genymotion Device image instances to prevent unauthorized access.
• Every device API is set to 0.0 and size is changed to 1024x600
  Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
• "Unable to start virtual device" (QEMU - Windows)
  Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
• Can I use my host microphone with Genymotion Device image (PaaS)?
  Yes, but you need to activate the camera widget and allow your web browser to access your host webcam and microphone. If you only have a microphone an...
• Is there a trial for Genymotion Desktop Pro edition?
  Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
• I get the error "Too many attempts, please try again later."
  Explanation of the error when license registration fails too many times, IP blocks for 24 hours, and steps to verify the license key and avoid typos.
• How to enable kiosk mode with Genymotion SaaS (Cloud)?
  Steps to enable and disable kiosk mode on Genymotion SaaS Cloud, including prerequisites and ADB commands.
• I get the error "Your license has expired", while my Desktop license is still va...
  Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
• I keep getting "Android Setup keeps stopping" error
  This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
• I can't find TikTok in Google Play Store
  Troubleshooting TikTok on Genymotion: arm64 requirement, un-rooted images, Google login, and Open GApps.
• Which devices (templates) are available with Genymotion Desktop
  List of Genymotion Desktop's available virtual device templates across Amazon, Google, Samsung, and Other categories, with a note on custom templates.
• How to embed a Genymotion SaaS (Cloud) device in your website
  Open-source Javascript SDK to embed a Genymotion SaaS instance into a custom web page; GitHub link provided.
• How to create and setup a STUN/TURN server on AWS
  Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
• How to use multi-touch gestures with Genymotion SaaS (Cloud)
  Multi-touch gestures shortcuts have not been implemented with Genymotion SaaS (Cloud) yet, but it is planned for future releases.
• I can't install my application with an APK file
  Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
• I can't find or install my game or application with Google Play Store
  Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
• How to disable Fast Startup on Windows 10
  Step-by-step instructions to disable Fast Startup on Windows 10, including enabling Hibernate if needed.
• My Webcam does not work with Genymotion Device image (PaaS) on iOS
  The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
• An error has occurred while trying to create a virtualbox host-only network inte...
  Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
• How to release or re-assign a BUSINESS License?
  Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
• How to access a local host or service from a virtual device
  Instructions to access a local host or service from a Genymotion virtual device using VirtualBox or QEMU.
• Can I send or receive calls and text messages from a real phone or tablet?
  Genymotion does not emulate baseband; calls and texts can only be simulated with the Phone widget.
• I have just changed my password, but Genymotion Desktop still says "bad username...
  Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.
• I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
  Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
• Google Play Services keeps crashing
  Guide to fix Google Play Services crashes on Genymotion Desktop after installing Open GAPPS.
• As a reseller, my client is interested in an AWS EC2 instance. How can I request...
  Genymotion Help Center article explaining that AWS EC2 quote requests are handled via the marketplace and require an AWS account.
• How many Genymotion Virtual Devices can I launch per AWS EC2 instance?
  Genymotion devices per AWS EC2 instance; one Genymotion instance equals one EC2 instance; multiple devices require multiple EC2 instances.
• Can I run Genymotion Device image on-premise inside Docker containers?
  Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
• Will I be charged for using an application, sharing an URL, or running a device ...
  Information about billing when running Genymotion on AWS, including charges for running an instance and ongoing billing if the instance is not stopped...
• Is it possible to be charged annually basis on AWS?
  AWS annual billing option for Genymotion's Yearly plan with a 30% discount.
• Is it possible to have several people on my team connected to the same virtual d...
  Multiple team members can connect to a single Genymotion Device Image instance; all connected users can see each other’s interactions.
• How to use a VPN with Genymotion Device image (PaaS)
  Guidance to connect Genymotion Device image (PaaS) to a VPN using an Android VPN client or a cloud provider VPN gateway.
• Is it possible to do white labelling with Genymotion Device image (PaaS)?
  Information on replacing the Genymotion logo with a custom logo for Genymotion Device image (PaaS) by contacting sales.
• How to use Burp suite with Genymotion Device image?
  The help article notes that the article has been moved to Genymotion's website.
• How to use Burp suite with Genymotion Desktop?
  The article has been moved to Genymotion's website.
• How to connect a Genymotion Device Image (PaaS) instance to any IDE
  Instructions to connect a Genymotion Device Image (PaaS) instance to an IDE via ADB, including firewall setup and steps to connect.
• How to use Burp suite with Genymotion SaaS
  This article has been moved to our website.
• How to run applications and games for arm (arm64)?
  Guidelines for running arm64 apps and games using Genymotion Desktop, SaaS, and Device Image.
• How to use Genymotion Desktop with JetBrains Rider (w/ Xamarin Android plugin) I...
  Instructions to configure Genymotion Desktop with JetBrains Rider and the Xamarin Android plugin, including prerequisites and configuration steps.
• I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
  Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
• How to screen record with Genymotion Device image (PaaS)?
  Guide to screen recording Genymotion Device image (PaaS) using Capture feature, ADB, or HTTP API, with a default 180-second limit.
• Genymotion Desktop becomes unstable and slow after a while.
  Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
• Is Genymotion Desktop available for 32-bit?
  Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.
• How to stop a virtual device in Genymotion SaaS?
  Instructions to stop virtual devices in Genymotion SaaS, including manual stop, timeouts, and gmsaas specifics.
• How to install Genymotion Desktop
  Just follow the instructions from Genymotion Desktop on-line user guide.
• How to embed a Genymotion Device image instance in a website?
  Guide to embedding a Genymotion Device image instance into a website using the open-source JavaScript SDK, with a pointer to the official docs.
• Where are Genymotion documentation and user guides?
  Find Genymotion product user guides at the official docs site.
• I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
  Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.
• I get the error: "You have activated the maximum number of workstations allowed ...
  Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.
• Genymotion Desktop and Jenkins integration
  Help Center article directing users to the Genymotion Jenkins integration blog post.
• Why isn't the virtual device available in the Android Device Chooser window in E...
  Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
• How to redirect network traffic to a local proxy with Genymotion SaaS?
  Instructions to redirect app network traffic to a local proxy using Genymotion SaaS via adb reverse.
• I can't reset my password: "Your email has not been sent, please retry later"
  Help article addressing the password reset error on Genymotion when using the Cloud portal.
• How to set alarms, schedules and auto-shuthdowns to avoid extra charges with Gen...
  Guidance to avoid charges by using alarms, schedules, and auto-shutdowns for Genymotion Device image (PaaS).
• I keep getting 'System UI is not responding' error
  Troubleshooting steps for the 'System UI is not responding' error in Genymotion Desktop, focusing on host resources, Hyper-V, and virtual device confi...
• How to root a Genymotion virtual device?
  Guidance on root access status for Genymotion virtual devices across Desktop, SaaS, and Device Image environments.
• How to set a custom DPI with Genymotion Desktop?
  Instructions on setting a custom Android DPI in Genymotion Desktop by matching Android's density buckets and editing virtual device display settings.
• How to manage (release, re-assign) my company licences?
  Customers and resellers cannot modify license activation without a license server; contact support to release or reassign licenses.
• Is it possible to use a custom ROM?
  Genymotion uses stock Android ROMs and does not distribute or support custom ROMs.
• How to move the virtual device window when it can't be reached?
  Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
• How will I be charged for Genymotion on Amazon Web Service (AWS)?
  Details on trial period, subscription plans, and how Genymotion and AWS charges apply when using Genymotion on AWS.
• I can't log in to Genymotion Desktop: "Invalid reply from server" / "Something w...
  Troubleshooting steps for login errors on Genymotion Desktop, including too many connection attempts and network/firewall issues.
• My Bank application does not work
  Banking apps detect Genymotion on virtual machines; there are no known workarounds; use a real device to run bank apps.
• How to uninstall Genymotion Desktop completely (purge)?
  Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.
• The battery level chart visible in the system settings does not reflect the char...
  Battery level chart only updates when the battery is discharging; other charge states do not affect the chart, regardless of host or manual mode.
• Drag'n Drop doesn't work with Genymotion Desktop
  Troubleshooting drag-and-drop issues with Genymotion Desktop on Windows and Linux.
• How to get Genymotion Desktop logs
  Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
• Where is my Genymotion Desktop virtual device logcat file stored
  Instructions for locating the logcat.txt file for Genymotion Desktop virtual devices on Windows, macOS, and Linux.
• How to enable multiple users in Android virtual devices?
  Instructions to enable Android multi-user support in Genymotion via adb commands.
• Genymotion plugin icon does not appear in Android Studio
  Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
• The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
  Issue with Genymotion virtual device display on Linux caused by Nouveau, the open-source Nvidia driver.
• The Virtual device display is black (Genymotion Desktop)
  Troubleshooting GPU and driver issues causing black or distorted Genymotion Desktop displays on Windows and Linux.
• Can I use Genymotion Desktop remotely?
  Guidance on using Genymotion Desktop remotely with OpenGL-enabled tools and server limitations.
• How to establish a TCP session to a virtual device
  Instructions to establish a TCP session to a Genymotion virtual device using ADB port forwarding.
• Genymotion Desktop and firewalls
  Instructions on internet access and firewall configuration for Genymotion Desktop with VirtualBox and QEMU.
• How to use Genymotion Desktop behind a proxy?
  Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
• Can Genymotion Desktop run in a virtual machine?
  Genymotion Desktop is not supported to run in virtual machines or cloud instances.
• Genymotion Desktop and VPN
  Guidance on how VPNs affect Genymotion Desktop and how to exclude local traffic.
• I can't find Android 4.4 and below
  Genymotion no longer provides Android 4.4 and below images since September 2022.
• Windows - An error has occurred while trying to create a virtualbox host-only ne...
  Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
• Linux - An error has occurred while trying to create a virtualbox host-only netw...
  Linux troubleshooting article detailing causes and fixes for Genymotion host-only network interface errors.
• How to renew Genymotion Desktop licenses?
  Instructions to renew Genymotion Desktop licenses from the Genymotion website, including steps and notes.
• Is there a build of Genymotion Desktop for Windows 32-bit
  Genymotion states that Windows 32-bit builds are not provided due to outdated x86 architectures and stability concerns.
• How to delete my Genymotion Desktop account?
  Instructions to delete a Genymotion Desktop account and an optional account deletion request.
• I can't find my application or game in Google Play Store (Genymotion Device imag...
  Troubleshooting Genymotion Device image when apps don't appear in Google Play Store or are incompatible.
• I can't install or run an application/game in Genymotion SaaS
  Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
• How to access a Genymotion Device image (PaaS) instance from secured networks?
  From Genymotion Device Image ver. 13.0.0, no modifications are required to access a device display from a NAT or proxified network. We strongly recomm...
• I get the error "Too many requests, try again later." when I try to create an ac...
  Genymotion troubleshooting article about account creation being blocked by IP-based security measures and steps to verify IP reputation.
• I don't receive the activation mail
  Guidance for Genymotion users who don't receive the activation email, including Gmail steps to locate the message in Spam and checks that the mailbox ...
• macOS - An error has occurred while trying to create a virtualbox host-only netw...
  Troubleshooting steps for macOS when Genymotion cannot create a VirtualBox host-only network interface, including VPNs, security prompts, and SIP-rela...
• Does Google Pay work in Genymotion?
  Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.
• I get the error "Network error - can't connect" when I launch Genymotion Desktop
  Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
• I can't find any device templates with Genymotion Device image (PaaS)
  Troubleshooting article about the lack of device templates for Genymotion Device image (PaaS) and how to customize Android VM images.
• The Open GApps widget (icon) is gray
  Guidance on the gray Open GApps widget in Genymotion, including Android 4.4 compatibility, ADB handling, and a known boot bug with steps to resolve.
• I can't create an account: "Something went wrong, please try again."
  Genymotion Help Center article about an account creation error and activation email steps.
• I can't sign in to Genymotion Desktop
  Help article about signing in to Genymotion Desktop, credential verification, network security, and Active Directory requirements.
• The device display does not show in Safari (Genymotion Device Image)
  Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
• Can I transfer a license to another computer?
  Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
• How can I get old versions of Genymotion Desktop?
  Genymotion does not provide old Genymotion Desktop versions; upgrades introduce new features and Android images, making old-version compatibility unsu...
• Is Genymotion free?
  Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
• I have a 4K monitor and some icons are blurry, and/or some parts of the UI are o...
  Guidance to fix blurry icons and out-of-screen UI on 4K displays by configuring Genymotion Desktop scaling variables.
• Android 15 and 16 are very slow (Genymotion Desktop)
  Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
• Device link does not work (white and/or frozen screen)
  Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
• The account confirmation e-mail doesn't have a link
  Gmail may mark activation emails as spam or phishing and remove the activation link; steps to fix by marking the email as safe and moving it to the in...
• I can't use the camera with Safari (Genymotion SaaS)
  Genymotion SaaS camera API is not compatible with Safari for the moment; please use Chrome or Firefox instead.
• I can't use the camera with Safari (Genymotion Device Image)
  Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
• I get the error "Error while creating virtual device" when I create a new device
  Bug in Genymotion Desktop 3.7.0 on fresh installs; fixed in 3.7.1; upgrade to resolve.
• I can't activate my Desktop account: 'Invalid or expired activation link'
  Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
• How to play games with Genymotion Desktop
  Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...
• I have just created a Cloud (Genymotion SaaS) account. How do I activate my free...
  Instructions to request a Genymotion SaaS free trial by selecting Individual or Enterprise.
• I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Int...
  Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.
• The camera does not work after a reboot (Mac)
  Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
• I get the error "Server Error (500)" when I try to purchase a license
  Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.
• I want to test Genymotion Desktop Pro, with full features, but I have already se...
  Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.
• I can't set more than 2048MB of RAM to the device (mac M series)
  Genymotion support article about RAM limit on mac M series devices due to macOS Monterey bug; upgrade to newer macOS versions to fix.
• Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
  QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
• I have sound issues on mac M series
  Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
• Why is Camera unavailable with Genymotion Desktop?
  The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
• How to create a pre-configured / custom Genymotion Device image (PaaS) instance
  Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
• The Virtual Device display doesn't show in web browser with Genymotion Device im...
  Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
• Does Genymotion support Android TV?
  Genymotion does not support Android TV due to legal restrictions.
• How to report Genymotion website security vulnerability and bugs?
  Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
• How to automate widgets with Genymotion Desktop?
  Help article describing how to automate widgets with Genymotion Desktop using Genymotion Java API or Genymotion Shell.
• Page
  Instructions to stop receiving invoices for $0 by canceling Genymotion SaaS subscription or deleting the account.
• Vulnerability Disclosure Policy / Special Thanks
  Genymobile's vulnerability disclosure policy and Special Thanks contributor list.
• Request a Premium Plan
  Form to contact Genymotion sales to request a Premium Plan.
• Content
• Download Genymotion Desktop
  Download Genymotion Desktop for Windows, Linux, and macOS with version 3.9.0 and platform-specific installers.
• Genymotion SaaS (Cloud) End User License Agreement
  End-user license agreement for Genymotion SaaS (Cloud), detailing definitions, access rights, restrictions, fees, confidentiality, warranties, liabili...
• Genymotion Offers Survey
  Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.
• Genymotion Device Image End User License Agreement
  End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.
• Genymotion Device Image (PaaS) – Refund & Cancel Policy
  Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
• Webinar Recording – E2E testing of Android apps on Arm Virtual Devices
  Webinar recording about end-to-end testing of Android apps using Arm Virtual Devices hosted on Oracle Cloud.
• Make a minimalist Ubuntu + gmsaas Docker image
  Tutorial for building a minimalist Ubuntu 22.04 Docker image with gmsaas, including Dockerfile examples and build steps.
• Parallel tests with Appium and Genymotion SaaS
  Tutorial on parallelizing Appium tests against Genymotion SaaS devices using Python and Pytest.
• Parallel tests with Appium and Genymotion Device Image
  Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
• How to use MobSF with Genymotion SaaS
  Step-by-step setup to use MobSF with Genymotion SaaS, including prerequisites, setup, and MobSF modification.
• MobSF and Genymotion Device Image
  Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
• Install Magisk on Genymotion
  Tutorial to install Magisk on Genymotion using Magisk version 23.0.
• Content
• Instrumented Tests with Genymotion SaaS and gmsaas
  Tutorial on automating instrumented tests for Genymotion SaaS using the gmsaas CLI, including start, adb connect, run, and stop commands.
• Create your own skin for Genymotion Desktop
  Guide to create a custom skin for Genymotion Desktop with a background image and a skin.json file.
• Dynamically change vehicle properties in Android Automotive
  Tutorial on injecting and modifying Android Automotive vehicle properties via gRPC for testing and demos.
• How to connect a virtual device to ADB in Genymotion SaaS?
  Tutorial guiding how to connect a running Genymotion SaaS virtual device to ADB using gmsaas.
• Use Burp Suite with Genymotion SaaS
  Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.
• Use Burp Suite with Genymotion Device Image
  Tutorial for configuring Burp Suite with Genymotion device images, including certificate installation and proxy setup.
• Use Burp Suite with Genymotion Desktop
  Guide to using Burp Suite with Genymotion Desktop, including certificate installation and proxy configuration.
• Use Bitrise with Genymotion SaaS
  Tutorial on integrating Genymotion SaaS with Bitrise CI/CD for Android testing using Appium.
• Mobile Automated Tests with CircleCI and Genymotion SaaS
  Tutorial on running mobile tests on Genymotion SaaS via CircleCI, including config.yml workflows, start/stop device steps, parallel runs, and CircleCI...
• Applitools Visual Tests with Genymotion SaaS
  Overview of using Applitools visual testing with Genymotion SaaS for parallel Appium tests on Android devices.
• Genymotion SaaS
  A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
• Genymotion Device Image
  Tutorials about Genymotion Device Image, including Magisk, Burp Suite, Appium, and MobSF.
• Security Testing
  Tutorials on using MobSF with Genymotion for security testing and device image guidance.
• Other
  Genymotion blog category page for miscellaneous tutorials (Other).
• Automated tests and Continuous Integration (CI)
  A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
• The Wait is Over: Android 16 beta is Now Available for Genymotion Desktop!
  Genymotion announces Android 16 beta is now available on Genymotion Desktop with cloud and desktop testing options, setup steps, and known issues.
• Single Sign-On (SSO) with Google and GitHub authentication!
  Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.
• gmsaas
  Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.
• arm64
  ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.
• android-14
  Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.
• gmsaas 1.15.0
  Release notes for gmsaas 1.15.0 with added Linux arm64 wheel, macOS native ADB Tunnel, updated Linux and Windows wheels, OpenSSL 3 for ADB Tunnel, and...
• gmsaas 1.13.0
  Release notes for gmsaas 1.13.0 dated 2024-11-06, including new adb start/stop commands, changes to exit code descriptions, and improved ADB Tunnel re...
• gmsaas 1.10.0
  Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
• Genymotion SaaS Android 15 & 3.3.1 os images
  Release notes for Genymotion SaaS Android OS images 15 and 3.3.1.
• Genymotion SaaS 3.5.0 OS images
  Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.
• Genymotion SaaS 3.4.1 OS images
  Release notes for Genymotion SaaS OS images update to version 3.4.1
• Genymotion Device Image v14.0
  Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
• Genymotion Device Image v14.1
  Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
• Genymotion Desktop 3.9.0
  Release notes for Genymotion Desktop 3.9.0 including Android 15 support, cloud instances, storage management, UI changes, Linux installer update, and ...
• Genymotion Desktop 3.8.0
  Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
• Genymotion Desktop 3.7.1
  Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
• Genymotion Desktop 3.6.0
  Release notes for Genymotion Desktop 3.6.0 detailing new features, changes, and bug fixes.
• Genymotion Desktop 3.0.2 (April 18th, 2019)
  Release notes for Genymotion Desktop 3.0.2 highlighting adb compatibility corrections with platform-tools 28.0.2.
• Genymotion Desktop 3.0.1 (February 26th, 2019)
  Release notes for Genymotion Desktop 3.0.1 including improvements to VirtualBox 6.0.4 and corrections to virtual device updates and gmtool.
• Genymotion Desktop 3.0.0 (December 19th, 2018)
  Release notes for Genymotion Desktop 3.0.0 including improvements, corrections, and known issues.
• Genymotion 2.12.2 (July 23th, 2018)
  Release notes for Genymotion 2.12.2, detailing improvements and corrections.
• Genymotion 2.10.0 (August 1, 2017)
  Release notes for Genymotion 2.10.0 (August 1, 2017) with improvements, corrections, and VirtualBox recommendations.
• Automotive OS 14.0 (beta) on Genymotion Device Image
  Release notes for Automotive OS 14.0 (beta) on Genymotion Device Image
• Android 13 & 14 ARM images for Genymotion SaaS
  Release notes for Android 13 & 14 ARM64 images (beta) for Genymotion SaaS, including new features and known issues.
• Android 16.0 (beta) for Desktop
  Release notes for Android 16.0 (beta) on Genymotion Desktop, including known issues and workarounds.
• Android 14 beta image for AWS
  Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.
• Android 12 ARM image for Genymotion SaaS
  Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
• Group quotas for Genymotion SaaS
  Learn how to use group quotas to allocate devices to groups and sub-groups in Genymotion SaaS with step-by-step creation and editing instructions.
• Genymotion SaaS (Cloud) – Blog
  Release notes and updates for Genymotion SaaS (Cloud) OS images and related components.
• Plugins
  Genymotion plugin release notes and OS image updates for SaaS and Desktop.
• Change Log - gmsaas
  Comprehensive change log for gmsaas with new features, updates and fixes across versions.
• gmsaas User Guide
  Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
• Genymotion Device image (PaaS)
  Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
• Microfocus
  Overview of the Genymotion Cloud and Micro Focus UFT integration for testing.
• Github Actions
  Github Actions is a CI/CD platform. It enables automation of the build, test, and deployment pipeline by providing workflows. Genymotion SaaS Action l...
• Applitools
  Applitools provides AI-powered visual regression testing across platforms, enabling scalable visual testing for developers, QA professionals, and DevO...
• New Genymotion Device Image v13.0
  Genymotion announces device image v13.0 for Android 7.0 to 11.0 with dynamic rooting, Device Content, and Bluetooth support.
• Log4j vulnerability (CVE-2021-44228)
  Genymotion confirms that none of Genymotion Cloud products, SaaS or Device Image, are impacted by CVE-2021-44228.
• gmsaas 1.9.0 (Introducing gmsaas portal)
  Announcement of gmsaas 1.9.0 introducing the gmsaas portal for managing Genymotion SaaS instances.
• gmsaas 1.15.0: Now with Native arm64 Support!
  Genymotion SaaS announces gmsaas 1.15.0 with native ARM64 support for Linux distributions and macOS, including Linux ARM64 wheel availability and Rose...
• Get ready for Genymotion SaaS (Cloud) upgrade!
  Announcement of Genymotion SaaS (Cloud) upgrade including new Hardware profiles feature and a maintenance window.
• Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
  A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
• Genymotion Virtual Devices 3.0.1 for Genymotion Desktop have been released
  Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.
• Find your perfect fit: Genymotion SaaS has a plan for every need
  Genymotion SaaS offers Pay As You Go, Unlimited, and Premium plans for cloud-based Android emulation.
• Genymotion SaaS is moving to arm64
  Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
• Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
  Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
• Genymotion receives “AWS Graviton Ready” status
  Genymotion earns AWS Graviton Ready status for its ARM-based Android Virtual Devices on AWS.
• Help Us Create the Perfect Genymotion Offer!
  Genymotion invites users to participate in a survey to influence future offers.
• Shrink Your Costs: The Genymotion Desktop Winter Sale is Here!
  Announcement of Genymotion Desktop Winter Sale offering 20% off Business licenses for orders of at least 3 licenses between Dec 16, 2025 and Jan 15, 2...
• Genymotion Desktop: Read carefully before upgrading to macOS Ventura!
  Apple's macOS Ventura upgrade causes issues with VirtualBox and Genymotion; a workaround uses Genymotion Desktop 3.3.0 with the QEMU hypervisor.
• Genymotion Desktop 3.9.0 is out!
  Genymotion Desktop 3.9.0 introduces SaaS integration, a refreshed UI, Android 15 support, and fixes.
• Genymotion Desktop 3.8.0 is out!
  Announcement of Genymotion Desktop 3.8.0 release with new features including Gamepad support, Device Link, Motion Sensors, High-Resolution Camera, and...
• Content
• Genymotion Desktop 3.6.0 is out!
  Genymotion Desktop 3.6.0 release with Biometrics widget, QEMU as default, and other updates.
• Genymotion Desktop 3.5 is out!
  Announcement of Genymotion Desktop 3.5 with a Baseband widget and GPS Widget enhancements including KML and GPX formats.
• Genymotion Desktop 3.4 is released!
  Genymotion Desktop 3.4 released with Apple Silicon support, skins, developer tools widget, and multi-display support.
• Genymotion Desktop 3.3.3 has been released with VirtualBox 7.0 support on macOS ...
  Genymotion Desktop 3.3.3 adds VirtualBox 7.0 support on macOS and introduces camera re-framing options and GIF support.
• Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
  Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
• Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0
  Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.
• Genymotion Desktop 3.2.0 is available!
  Genymotion Desktop 3.2.0 release notes highlighting GPX replay, OpenGL ES 3.0, multitouch, and simplified gmtool integrations.
• Genymotion 3.0 is out: brand new UI, Android Pie, and more!
  Genymotion 3.0 release with a Material Design UI, Android 9 Pie, dynamic filters, updated VirtualBox, Mapbox, and Personal Use access.
• Genymotion’s ARM64 virtual devices are now officially live
  Genymotion announces production-ready ARM64 virtual devices on Genymotion SaaS, delivering higher fidelity and faster boot times for ARM apps.
• Genymobile joins Team Shadow
  Genymobile announces its acquisition by SHADOW to join Team Shadow and accelerate cloud platform developments.
• FlintLab Announces Strategic Partnership with Genymotion
  FlintLab and Genymotion announce a strategic partnership to strengthen AI-driven mobile testing and device infrastructure.
• EarnIn Case Study
  Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
• Bolt Food Case Study
  Bolt Food case study on scaling mobile automated testing with Genymotion.
• AppsFlyer Case Study
  AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.
• Biometric Authentication is available for all products!
  Announcement that Genymotion Biometrics widget is available on all Genymotion products, with prerequisites and usage details.
• New servers in Southeast Asia for Genymotion SaaS
  Genymotion announces a new data center in Singapore to improve connectivity for Android virtual devices.
• Get Started with gmsaas
  Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
• ARM servers for Genymotion SaaS!
  Genymotion announces ARM servers for Genymotion SaaS, enabling ARM-native Android VMs with GPU acceleration and CLI support.
• Apple Mac M1/M2: Genymotion Desktop 3.4.0 beta is available!
  Genymotion Desktop 3.4.0 beta for macOS introduces preliminary support for Apple M1/M2 via Rosetta 2 and native ARM64 Android 11 devices; Rosetta 2 mu...
• API Tokens for Genymotion SaaS
  Genymotion SaaS introduces API Token authentication. Generate, manage, and revoke personal API tokens to authenticate via gmsaas CLI or Public HTTP AP...
• Android Automotive for Genymotion Device Image
  Genymotion releases Android Automotive for Genymotion Device Image, a cloud-based emulator to run AAOS in virtual devices, with OS 14.0 on AWS Marketp...
• Android 16 is on Genymotion Cloud!
  Android 16.0 arrives on Genymotion Cloud across SaaS and Device Image with deployment guidance for SaaS, Device Image, and Desktop.
• Android 15 is out on Genymotion!
  Genymotion announces Android 15 availability across SaaS, AWS Marketplace, and Device Image, with beta status.
• Android 14 is now available across all our products
  Genymotion announces Android 14 availability across SaaS and Desktop, with root-status changes and cloud marketplace availability.
• Android 14 beta is out!
  Genymotion announces Android 14 beta images available for Genymotion Desktop, SaaS, and AWS devices.
• Android 13 beta is out!
  Genymotion announces Android 13 beta image availability for Genymotion Desktop and Genymotion SaaS Cloud with x86_64 images and arm64 image coming to ...
• Android 12 is now available for Genymotion Desktop and Genymotion SaaS (Cloud)!
  Genymotion announces Android 12 availability for Genymotion Desktop and Genymotion SaaS (Cloud).
• Android 12 image is now available on Azure and Alibaba Cloud!
  Genymotion announces Android 12 images are now available on Azure and Alibaba Cloud for respective architectures.
• Android 12 image for AWS and GCP is out!
  Beta testing is over; final Android 12 image for Genymotion is released on AWS (arm64) and GCP (x86_64).
• License Server Guides - Guide for Genymotion Desktop End Users
  Instructions for using Genymotion Desktop with a license server and managing offline licenses.
• Help and Feedback
  Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
• Cloud Virtual Devices
  Instructions to view, access, and manage Genymotion SaaS Cloud instances from Genymotion Desktop.
• Root Access
  Genymotion Desktop Root Access guide covering rooting, non-rooted images, and command-line usage.
• Genymotion Desktop Release Notes 2.x
  Release notes for Genymotion Desktop 2.x (not maintained) covering new features, changes, and fixes by version.
• 1.X Release Notes (not maintained anymore)
  Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
• Genymotion Desktop Release Notes
  Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.
• Requirements
  Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
• License Guide
  Guide to registering and managing Genymotion Desktop licenses.
• Linux Installation Guide
  Linux installation instructions for Genymotion Desktop, including supported distributions, hypervisor options, and installation steps.
• macOS Installation Guide
  Genymotion Desktop installation guide for macOS, including supported versions and hypervisor requirements
• Windows Installation Guide
  Windows installation instructions for Genymotion Desktop.
• Genymotion Plugins
  Overview of Genymotion plugins for Android Studio, including prerequisites, installation, usage, and running Android applications.
• Genymotion Shell (Desktop User Guide) – Get Started
  Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.
• Emulated Sensors and Features - Genymotion Desktop
  Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
• Deploy an Application
  Instructions for installing Android apps on Genymotion Desktop and related limitations.
• Virtual Devices - Genymotion Desktop User Guide
  Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
• Desktop User Guide
  Genymotion Desktop user guide covering settings, hypervisor, ADB, device options, updates, storage, misc, and shortcuts.
• 404 - Not found
  The requested page could not be found (404) on the Desktop User Guide site.
• Get Started with Genymotion Desktop
  Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
• Android 12.1 for Genymotion Desktop and Genymotion SaaS (Cloud)!
  Android 12.1 is available for Genymotion Desktop and Genymotion SaaS (Cloud).
• Android 11 is now live for Genymotion SaaS (Cloud)!
  Android 11 (x86) image released for Genymotion SaaS with new default recipes.
• Web page integration
  Guidance on embedding a Genymotion device in a custom web page using the Genymotion device web player JavaScript SDK.
• Root Access
  Genymotion SaaS Root Access guide describing rooting, unrooting, and adb commands.
• Changelog
  Changelog for Genymotion SaaS detailing updates, new images, and fixes by date.
• Troubleshoot
  SaaS troubleshooting guide for device creation issues in Genymotion SaaS
• Public HTTP API
  Genymotion SaaS provides a full HTTP API to manage devices and API tokens.
• Genymotion Java API
  Genymotion Java API enables direct manipulation of sensor values in Android tests via Maven, Gradle, or other build systems.
• Automation Features
  Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.
• Features and Emulated Sensors
  Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
• SaaS Collaboration Features in Genymotion
  Documentation on Genymotion SaaS collaboration features including custom recipes, shared recipes, and live sessions.
• Administration Interface
  Documentation for Genymotion SaaS administration interface, covering dashboard, user and group management, quotas, and billing.
• gmsaas Commands
  Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
• SaaS User Guide - Basic Steps
  Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
• Content
• SaaS User Guide
  Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
• SaaS User Guide - Requirements
  Prerequisites for Genymotion SaaS usage including web browser, network security, and Android SDK tools.
• Empower your Android teams with Virtual Devices that truly scale on AWS
  Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
• Exclusive Offer
  Exclusive 50% off Genymotion for existing AWS customers with a form to share details and overview of compatibility, performance, and scalability on AW...
• Genymotion Device Image – EULA
  End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.
• Genymotion Device Image – Refund & Cancel
  Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
• Fotobot x Genymotion x Fireshot
  Case study of zero-touch photo curation using Genymotion on AWS to store and stream WhatsApp photos to Google Photos and digital frames.
• Device image User Guide
  Guide to configuring Genymotion user data parameters to automate instance settings across providers.
• Genymotion PaaS Release Notes (Deprecated)
  Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
• Release Notes
  Genymotion device image release notes for multiple versions including 14.1, 14.0, 13.2, and 13.0
• Accessing instances with SSH
  Guide for SSH access to Genymotion Virtual Devices, including key generation, import, and connection steps.
• Accessing an instance with PuTTY
  Guide to converting private keys to PuTTY format, importing keys, and connecting to Genymotion instances via PuTTY.
• Changing authentication
  Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.
• Installing a valid certificate
  Instructions to generate and install a valid TLS/SSL certificate on Genymotion Device image.
• Connect to ADB
  Step-by-step guide to connect Genymotion device images to ADB via direct or SSH-tunneled connections, including prerequisites and commands.
• Accessing a Virtual Device from an Enterprise Network
  Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
• Open-source Licenses
  Genymotion Device image uses open-source components; licenses are listed in the virtual device and accessible via Settings > About phone > Legal Infor...
• Root Access
  Genymotion device image root access instructions for rooting, unrooting, and signing system apps.
• Running Parallel Tests with Appium
  The page has been deprecated; refer to the linked tutorial for Appium parallel testing.
• Genymotion Java API
  Guidance to install and use Genymotion Java API to manipulate sensor values in Android tests
• Genymotion HTTP API
  Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
• Create Pre-configured Images
  Guide to creating pre-configured Genymotion VM images across AWS, GCP, Alibaba, and Azure.
• Data Backup
  Methods to backup Genymotion instance data, including external data disk and image copy options.
• Device image User Guide
  Genymotion device image extra features documentation, including locale, dark mode, power controls, logs, content, and configuration options.
• External Storage
  Guides to generate, attach, and migrate external disks for Genymotion cloud instances.
• Device image User Guide
  Documentation for sharing and embedding Genymotion device instances, including installation and usage.
• Deploying Applications
  Methods to deploy apps on Genymotion devices, including APK-based deployment, Open GApps, and ARM/ARM64 considerations.
• MS Azure
  Genymotion Cloud integration with Microsoft Azure. Includes available Android images and step-by-step VM setup.
• Alibaba
  Guides to deploying Genymotion on Alibaba Cloud using ARM64 and x86_64 Android images.
• Device image User Guide – 404 Not Found
  The requested page could not be found (404).
• Genymotion Cloud on Google Cloud Platform (GCP) – Getting Started
  Guidance for deploying Genymotion Cloud on GCP, including available Android images, network security, and instance deployment steps.
• Requirements
  Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
• AWS
  Genymotion AWS deployment guide with available images, setup steps, security, and access instructions.
• gmsaas Command Line Interface
  Command line interface to manage Genymotion SaaS virtual devices from the command line.
• SaaS User Guide
  Genymotion SaaS user guide detailing requirements, features, tools, and HTTP API.
• Genymotion Device image Platform as a Service (PaaS) – Device image User Guide
  Genymotion Device image Platform as a Service (PaaS) is a pay-as-you-use solution that lets you run Android virtual devices on cloud platforms and siz...
• Desktop User Guide
  Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.
• Professional Android Emulator
  Genymotion provides a professional Android emulator for mobile development, testing, demos, and learning, with cloud-based devices and CI/CD integrati...
• I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
  Genymotion per-second billing applies to EC2 infrastructure costs only; Genymotion is billed per hour, with private pricing available.
• How to enable hardware virtualization (VT-x/SVM) on Windows 10?
  Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.
• Genymotion Desktop and Hyper-V (Windows)
  Instructions to disable Hyper-V on Windows for Genymotion Desktop, including Memory Integrity and verification steps.