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Starting a virtual device fails with "VBoxHeadless.exe - Application Error. [......
Windows dual-GPU laptops may trigger a VBoxHeadless.exe memory read error; solution is to run Genymotion on the high-performance discrete GPU by defau...
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I get the error 'msvcr100.dll is missing'
Instructions to fix the msvcr100.dll missing error in Genymotion Desktop by avoiding manual DLL copying and installing the latest stable version.
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Virtualbox configuration error
Troubleshooting steps for VirtualBox configuration errors on Genymotion across Windows, Linux, and macOS.
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Do I need a license if I use Genymotion Desktop for studying?
Licensing guidance for Genymotion Desktop when studying, including free edition limitations and student pricing.
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My webcam does not work with Genymotion Desktop
Webcam compatibility for Genymotion Desktop requires UVC support; virtual webcams are not recommended or supported.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, and to generate logs for a specific virtual device.
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How to automatically connect a Genymotion Desktop virtual device to ADB
Instructions to automatically connect a Genymotion Desktop virtual device to ADB in the Genymotion Help Center.
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My Webcam does not work on iOS (Genymotion SaaS)
The iOS camera requires h264 which has not been implemented yet for Genymotion SaaS, making the camera unavailable on iOS.
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Windows - Unable to start the Virtual Device
Troubleshooting steps for Genymotion Desktop on Windows when the VirtualBox host-only network prevents starting a virtual device.
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How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
Guidance to force high-performance GPUs on Windows laptops with dual GPUs for Genymotion Desktop.
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Unable to start the Virtual Device
Troubleshooting steps for starting Genymotion Virtual Device, covering hardware requirements, host OS issues, and incompatible environments.
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Can I use VirtualBox 7.2 or 7.1 with Genymotion Desktop?
Genymotion Desktop may work with VirtualBox 7.2 or 7.1, but VirtualBox 7.2 or 7.1 has not been tested, and Genymotion Desktop is not officially suppor...
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The device starts, but I can't click anywhere and widgets are greyed out (macOS)
Troubleshooting guide for macOS when Genymotion starts but desktop widgets are greyed out due to port 6379 usage or blocking.
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I have been incorrectly charged by my cloud provider; how can I request a refund
Refund guidance for charges from cloud providers related to Genymotion Device Images, with policy reference and provider contact advice.
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Welcome to Genymotion help center!
Genymotion help center with guides, tutorials, release notes and a knowledge base.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Genymotion Desktop starts but the main window does not show or is white
Troubleshooting Genymotion Desktop startup window issues on Windows, including dual-screen bugs and white screen after Windows updates.
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The virtual device display is black.
Troubleshooting steps for a black virtual device display in Genymotion SaaS, focusing on WebRTC blocking and browser version issues.
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I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
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How to fix "Your CPU is incompatible with virtualization technologies" error
Troubleshooting steps for Genymotion when CPU virtualization is not compatible.
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I have a mac and I can't find Android 5.0 to 10.0 in Genymotion Desktop
Android 5.0–10.0 are not available on Mac M series computers yet in Genymotion Desktop. See Which Android versions are available for details.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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Unable to load OpenGL libraries from your system
Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.
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I get the error 'Unable to start the virtual device' after a Windows update
Guidance to fix the 'Unable to start the virtual device' error after Windows updates by reinstalling VirtualBox.
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The date and time of the device is not correct
Explanation of why the device clock may be wrong when the device lacks Internet access and how to fix it.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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Every device API is set to 0.0 and size is changed to 1024x600
Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
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I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
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I have just changed my password, but Genymotion Desktop still says "bad username...
Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
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Genymotion Desktop becomes unstable and slow after a while.
Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
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Is Genymotion Desktop available for 32-bit?
Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.
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How to install Genymotion Desktop
Just follow the instructions from Genymotion Desktop on-line user guide.
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Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.
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I get the error: "You have activated the maximum number of workstations allowed ...
Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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How to move the virtual device window when it can't be reached?
Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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Genymotion plugin icon does not appear in Android Studio
Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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How to play games with Genymotion Desktop
Guidance for installing and playing Android games with Genymotion Desktop, including Google Play installation, arm64 compatibility, and a game compati...
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I get the error "Server Error (500)" when I try to purchase a license
Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.
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Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
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I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
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Genymotion SaaS 3.4.1 OS images
Release notes for Genymotion SaaS OS images update to version 3.4.1
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.8.0
Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Android 13 & 14 ARM images for Genymotion SaaS
Release notes for Android 13 & 14 ARM64 images (beta) for Genymotion SaaS, including new features and known issues.
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Android 14 beta image for AWS
Release notes for Android 14 beta image on AWS, available for arm64 instances with known issues listed.
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Android 12 ARM image for Genymotion SaaS
Release notes for the Android 12 ARM64 image on Genymotion SaaS, including new features and known issues.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Genymotion Desktop 3.3.2 is out with VirtualBox 7 support for Windows and Linux
Maintenance release adds VirtualBox 7.0.2+ support for Windows and Linux; macOS support is in progress; includes bug fixes.
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EarnIn Case Study
Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
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Bolt Food Case Study
Bolt Food case study on scaling mobile automated testing with Genymotion.
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AppsFlyer Case Study
AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.
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How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.