9 months ago · Updated
This error usually happens in the following situations:
1. You are running Genymotion Desktop in a virtual machine
Genymotion Desktop has been designed to run in a physical environment, not in a virtual machine. Nested virtualization is not supported. Genymotion Desktop will not work if run in a Windows, Linux or macOS VM.
For more details, please refer to Can Genymotion Desktop run in a virtual machine?
2. Your CPU does not meet Genymotion hardware requirements
Genymotion needs hardware virtualization to run. Almost any recent CPU supports this feature. Some low-end CPUs do not support this feature. Make sure that your CPU meets Genymotion Desktop requirements.
3. Hardware Virtualization (VT) is disabled
All modern CPUs support hardware virtualization (VT-x/SVM). This feature may be disabled by default. Check that Intel VT-x, AMD-V, and/or SVM is enabled in the computer BIOS/UEFI. Refer to the computer manufacturer user guide to find how to access the BIOS/UEFI.
If the computer has Windows pre-installed, access to BIOS/UEFI at start-up may not be possible. In that case, follow the instructions from How to enable Virtualization (VT-x/SVM) on Windows 11?
4. Windows + Hyper-V
VirtualBox falls back to software virtualization when Hyper-V is active. This fallback causes multiple issues and compatibility problems with Genymotion Desktop, including this error. Disabling Hyper-V is strongly recommended when using Genymotion Desktop on Windows.
For detailed instructions, please refer to How to disable Hyper-V in Windows?
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