This article explains why compatibility problems may occur when trying to install an application on Genymotion PaaS/Device image.
- The issues include the application not appearing in Google Play Store.
- Google Play Store says "Your device isn't compatible with this version".
- You try to upload the application/game with an APK file, but it does not open.
- The situation may mean the application is available only for arm/arm64, or root is detected.
1. The application/game is only available for arm (armv7) or arm64 (armv8)
You need to use an ARM version Genymotion Device image. For more details, please refer to Genymotion Device image user guide.
2. The application/game detects root
Genymotion Device Android 9.0 and below images are rooted and cannot be unrooted. However, our Android 10.0 and above images are user build images: they are not rooted by default. For more details, please refer to Genymotion Device image user guide: root toggle.
3. The application/game requires unsupported features
If the above fails, the app or game may require one or more features that are not emulated yet; such as Bluetooth, Fingerprint or Sensors. In that case, make sure to always use the latest version of Genymotion Device image and check out our release notes regularly for new releases.
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