If you are trying to install an application and encounter the following issues:
- the application does not appear in Google Play Store.
- Google Play Store says "Your device isn't compatible with this version".
Then, you will need to use Aurora Store instead of Google Play Store. For detailed instructions, please refer to this article: How to install and setup Aurora Store on Genymotion?
> Important: Make sure to use a recent arm64 image, instead of our old x86/x86_64 images: most Android apps are not available for x86/x86_64, and they won't be installable from Aurora Store or even an APK file.
1. The application/game is only available for arm (armv7) or arm64 (armv8)
You need to use an ARM version Genymotion Device image. For more details, please refer to Genymotion Device image user guide.
2. The application/game detects root
Genymotion Device Android 9.0 and below images are rooted and cannot be unrooted.
However, our Android 10.0 and above images are user build images: they are not rooted by default. For more details, please refer to Genymotion Device image user guide: root toggle.
3. The application/game requires unsupported features
If the above fails, it may also mean that the app or game you are trying to install requires one or more features that are not emulated yet; such as Bluetooth, Fingerprint or Sensors.
In this case, make sure to always use the latest version of Genymotion Device image and check out our release notes regularly for new releases.