I get the error "Network error - can't connect" when I launch Genymotion Desktop

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Keywords: Genymotion Desktop, Network error, Proxy, VPN, Firewalls, Troubleshooting

Document ID: support_genymotion_com_hc_en-us_articles_360000593629-I-get-the-error-Network-error-can-t-connect-when-I-launch-Genymotion-Desktop

1 year ago • Updated

Genymotion Desktop needs to connect to our servers to be able to verify the credentials and license validity. This error means that something is blocking Genymotion from accessing the Internet.

If a user uses a proxy or any network tool, such as a VPN, that can modify the network stream, exceptions for Genymotion Desktop should be added.

See Genymotion Desktop and firewalls.

See Genymotion Desktop and VPN.

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