I get the error "Unable to start the virtual device" after a Windows update

Source: https://support.genymotion.com/hc/en-us/articles/25582157137821-I-get-the-error-Unable-to-start-the-virtual-device-after-a-Windows-update

Keywords: Genymotion, Windows update, VirtualBox, Genymotion Desktop, troubleshooting, virtual device, Windows 11

Document ID: https://support.genymotion.com/hc/en-us/articles/25582157137821-I-get-the-error-Unable-to-start-the-virtual-device-after-a-Windows-update#split1

3 months ago · Updated

Some major Windows updates, especially with Windows 11, tend to break VirtualBox setup and make Genymotion Desktop no longer usable.

To fix this, the best solution is to uninstall and re-install VirtualBox

Steps to fix

1. Uninstall VirtualBox 2. Reboot your PC 3. Download VirtualBox recommended version installer. You can find it in the following article: VirtualBox recommended versions 4. Re-install VirtualBox 5. Reboot your PC 6. Launch Genymotion and start a device

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