I have been charged incorrectly

Source:

Keywords: Genymotion, Genymotion SaaS, billing, timeout, virtual device, usage report, support

Document ID: https://support.genymotion.com/hc/en-us/articles/360008609117-I-have-been-charged-incorrectly#split1

Genymotion > Genymotion SaaS > Troubleshooting

7 months ago - Updated

Before contacting us, make sure that you did not forget to close your virtual devices after using them (see How to stop a virtual device on Genymotion SaaS?).

Important

Frontend inactivity time out does not apply to Virtual Devices launched with gmsaas.

Virtual devices default timeout is 30 minutes (see Administration interface) if the device display is closed. If you notice that you have been charged with $1.50 for one or more device that you use for less than 30 minutes, it is very likely that it has not been properly stopped, or the device display window has not been closed.

Note

If you have any doubts regarding your devices consumption, please submit a request and we will provide you with a full usage report.

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