As a third-party seller, Genymobile only provides AMI images to EC2 instances.
Amazon, Google, Alibaba and Microsoft are the one monitoring Genymotion PaaS (Device Image) instances usage. Genymobile cannot get nor provide reports like the number or the kind of instances started, nor how long they have been running.
Because Genymobile have no control over the billing process, Genymobile don't take any responsibility for incorrect charges. For more details, please refer to our Genymotion PaaS (Device image) Refund and Cancellation Policy.
We recommend contacting your cloud provider support before contacting Genymobile to request a refund.