Overview
Genymobile only provides AMI images to EC2 instances.
Amazon, Google, Alibaba and Microsoft monitor Genymotion Device Image usage.
Genymotion cannot obtain or provide reports about the number or kind of instances started, nor about how long those instances have been running.
Genymotion does not take responsibility for incorrect charges because Genymotion has no control over the billing process.
For more details, refer to the Genymotion Device images Refund and Cancellation Policy.
The customer should contact the cloud provider's support before contacting Genymotion to request a refund.
Refund policy reference
Genymotion Device images Refund and Cancellation Policy.
Next steps
Contact the cloud provider's support before contacting Genymotion to request a refund.
Consult the Genymotion Device images Refund and Cancellation Policy for details.
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