I have been incorrectly charged by my cloud provider; how can I request a refund?

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Keywords: Genymotion, refund, cloud provider, AMI, EC2

Document ID: https://support.genymotion.com/hc/en-us/articles/115005774409-I-have-been-incorrectly-charged-by-my-cloud-provider-how-can-I-request-a-refund#split1

I have been incorrectly charged by my cloud provider; how can I request a refund?

As a third-party seller, Genymobile only provides AMI images to EC2 instances.

Amazon, Google, Alibaba and Microsoft are the one monitoring Genymotion Device Image instances usage.

Genymotion Device Image instances usage is monitored by Amazon, Google, Alibaba and Microsoft.

Genymotion cannot get nor provide reports like the number or the kind of instances started.

Genymotion cannot get nor provide reports like how long instances have been running.

Because Genymotion has no control over the billing process, Genymotion does not take any responsibility for incorrect charges.

For more details, please refer to .

Genymotion recommends contacting cloud provider support before contacting Genymotion to request a refund.