The virtual device crashes, freezes or fails to boot on Windows

9 months ago · Updated

Android 15 & 16

If you are using Android 15 or 16, note that there are known compatibility issues with this Android image on Windows.

See .

Genymotion recommends staying with Android 14 or lower on Windows until QEMU is fully implemented.

Intel(R) integrated GPU

> Note: This problem only affects Windows; Intel iGPU works very well with Genymotion on Linux.

Genymotion Desktop rendering has performance and stability issues with the display drivers for on Windows due to limited OpenGLES support from Intel UHD/HD display drivers for Windows.

If the computer uses this family of GPU for display, use Linux instead of Windows.

If Linux is not an option, lower the maximum OpenGL ES API version to 3.0 or 2.0. When creating a new device, open the Display tab, then open the Advanced section. In the device settings, open the DISPLAY tab, then open the Advanced section.

Laptop with discrete GPU

NVIDIA Optimus and AMD Switchable Graphics fail to set Genymotion Desktop to use the High performance discrete GPU.

Force Genymotion Desktop to use the High performance GPU. For detailed instructions, refer to

Windows power mode is too low

Set the power mode to Best Performance.

The virtual device is too powerful for your hardware

Android 9 and above require at least a 6 cores CPU and 8192MB of RAM to operate normally.

If the computer does not meet , try using Android 8.1 or lower.

Use VirtualBox recommended version

If VirtualBox was installed separately or if an old installation exists, use .

Disable Hyper-V

Hyper-V is known to cause compatibility, performance and stability issues when using VirtualBox with Genymotion.

Disable Hyper-V when using Genymotion. See for instructions.

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