I’m having trouble with the emulator not showing Google Play. What should I do?
**How to get Google Play on your Genymotion virtual device**
Genymotion does not ship the Play Store by default.
Follow the built‑in Open GApps workflow to install it safely.
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### 1️⃣ Genymotion Desktop (Windows / macOS / Linux)
1. **Start the virtual device**
Open Genymotion Desktop → click the device you want to use.
2. **Open the Open GApps panel**
In the right‑hand toolbar click **Open GApps**.
3. **Accept the disclaimer**
Read the warning and click **ACCEPT**.
4. **Installation**
The package will download automatically and flash to the device.
5. **Reboot**
Click **RESTART NOW** (or **RESTART LATER** if you prefer).
After reboot the Play Store will appear in the app drawer.
> **Tip** – If the install fails or the Play Store crashes, reset the device to factory settings, re‑install Open GApps, and reboot again.
> (See “Google Play Services keeps crashing” in the support docs.)
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### 2️⃣ Genymotion SaaS (Cloud)
1. Open the virtual device in the browser.
2. In the right‑side toolbar click **INSTALL APPS** → **INSTALL GAPPS**.
3. Accept the disclaimer and let the system flash the Open GApps package.
4. Reboot the instance when prompted.
5. The Play Store will now be available.
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### 3️⃣ Important Notes
| Issue | Why it happens | Fix |
|-------|----------------|-----|
| Play Store not visible | Not pre‑installed | Use Open GApps as described |
| Apps say “Your device isn’t compatible” | Architecture mismatch (x86 on Intel PCs) | Use an ARM64 image (Mac M‑series or Genymotion SaaS with ARM64) |
| Google Play Services crashes | Corrupted installation or hardware limits | Reset device → reinstall Open GApps → reboot |
| Rooted device blocks some apps | Some apps detect root | Use a non‑rooted image (Android 10+ or unroot option) |
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### Quick checklist before installing
- **Device architecture** – ARM64 on Apple M‑series or Cloud; x86/x86_64 on Intel PCs.
- **Root status** – Prefer non‑rooted images for better compatibility.
- **Genymotion version** – Always use the latest release for best hardware support.
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#### Need more help?
If you still can’t see Google Play or the installation fails, let us know the exact error message or your device type, and we’ll guide you further. 🚀