Last updated: 3 years ago.
Too many connection attempts
Too many connection attempts usually indicate multiple failed login attempts with a wrong email or password.
Your IP address has been temporarily banned.
Wait for 24 hours and try again.
If it still fails, verify your email and password by logging in at https://www-v1.genymotion.com/account/.
If you can't log in, reset your password at https://www-v1.genymotion.com/account/password-reset/.
Then, if you can log in on the website but still not with Genymotion Desktop, you will need to wait for 24 more hours and try again.
Network security, anti-virus and firewall
Genymotion Desktop needs to access our servers to verify your credentials.
However, high security networks, anti-virus and firewall may block Genymotion Desktop (genymotion.exe).
To solve this, make sure that your firewall and/or anti-virus is set to:
- Allow outgoing connection TCP port 80 and 443 to *.genymotion.com
- Allow outgoing connection TCP port 80 and 443 to *.geny.io
- Authorize genymotion.exe to connect to the Internet
If you are connected to a company network (directly or via a VPN/Global Protect), contact your local IT and ask them to verify that:
- The company network allows outgoing TCP port 80 and 443 on *.genymotion.com
- The company network allows outgoing TCP port 80 and 443 on *.geny.io
- Company network security software (anti-virus, firewall, Global Protect) authorizes genymotion.exe to access the Internet
For more details, please refer to these articles:
- I can't to Genymotion Desktop
- Genymotion Desktop and VPN
- Genymotion Desktop and firewalls
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