I can't sign in to Genymotion Desktop

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Keywords: Genymotion Desktop, sign in, credentials, password reset, firewall, network security, MS Active Directory, ports 80 443

Document ID: https://support.genymotion.com/hc/en-us/articles/360000185089-I-can-t-sign-in-to-Genymotion-Desktop#split1

2 years ago • Updated

Important

> Make sure that you are using correct credentials (username and password). After three failed attempts, your IP is blocked for one hour and you will not be able to login until then. See

> "Too many failed attempts, please try again later." error when signing in.

> and

> "invalid reply from server" / "Something went wrong" errors.

Verify your credentials

Try to login to your Genymotion account at https://www-v1.genymotion.com/account//. If it fails, then you may be using a wrong password. In that case, request a password reset from this page, reset your password, wait for one hour and try again.

If still fails, wait for 24 hours and try again.

Network Security (firewall, anti-virus, enterprise network)

In order to authenticate your account and download virtual devices, Genymotion needs to connect to our servers. If you are connected to a company network which has heavy network security, it may prevent Genymotion Desktop to do so.

Also, network / security tools (firewall, antivirus, etc.) may prevent Genymotion Desktop to access the Internet.

Make sure your firewall allows the following:

If you are connected to a company network, contact your IT team and ask them if the following ports are open:

MS Active Directory If your company use Active Directory to manage access and security on your computer, please contact your local IT and ask them to allow genymotion.exe to reach our servers at genymotion.com and geny.io

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