I encountered a 401 error when logging in; can you please help me?
**Error 401 when logging into Genymotion—Quick Guide to Resolve the Issue**
This error is usually caused by insecure login or IP-related restrictions. Depending on the version you are using, follow the steps below:
- If you are using Genymotion Cloud (SaaS):
- Common cause: Entering the wrong password three times in a short period.
- Actions:
1) Wait for 60 minutes.
2) Reset your account password on the cloud.geny.io/password-reset website.
3) Try logging in again with the correct credentials.
4) Avoid making more than two attempts within a limited time to prevent your IP from being blocked again.
- Source: Genymotion SaaS Account Login Guide (Login Errors and IP Lock)
https://support.genymotion.com/hc/en-us/articles/4414514598929-I-can-t-sign-in-to-my-SaaS-Cloud-account-Fail-to-login
- If you are using Genymotion Desktop:
- Common cause: Excessive failed login attempts followed by a temporary IP block for 24 hours.
- Actions:
1) Verify your credentials on a trusted site: https://www-v1.genymotion.com/account/login/
2) If you are unable to log in, recover your password at https://www-v1.genymotion.com/account/password-reset/
3) Try again and wait 24 hours if the issue persists.
- Source: Genymotion Support Articles about "Too many failed attempts" and Desktop Login
https://support.genymotion.com/hc/en-us/articles/360005534738
- Network and Security Notes:
- Ensure that your company's firewall and network allow access to Genymotion domains:
- Outbound traffic to ports 80 and 443 for *.genymotion.com and *.geny.io
- If you are in an organizational environment, ask your IT team if these ports are open.
- Network Guides for Desktop:
https://support.genymotion.com/hc/en-us/articles/360000185089-I-can-sign-in-to-Genymotion-Desktop
If you always encounter issues, please provide the following information so we can assist you more accurately:
- Are you using Genymotion Cloud or Genymotion Desktop?
- Which login step are you performing, and what is the exact error message?
- Are you using a VPN or company network?
It may be necessary for us to walk you through step-by-step to check if your password works on the website, or if you need to restart your firewall.
My additional question: Do you currently intend to use the Genymotion SaaS cloud service or the Genymotion Desktop version, so I can provide a more accurate guide for you?