I can't reset my password: "Your email has not been sent, please retry later"

Source: https://support.genymotion.com/hc/en-us/articles/360004354237-I-can-t-reset-my-password-Your-email-has-not-been-sent-please-retry-later

Published: 2026-01-25

Keywords: password reset, error, Genymotion, Cloud, Desktop, password-reset, account portal

Document ID: support_genymotion_com_hc_en-us_articles_360004354237-I-can-t-reset-my-password-Your-email-has-not-been-sent-please-retry-later

I can't reset my password: "Your email has not been sent, please retry later"

Last updated

6 years ago.

Issue and context

The page discusses the error message "Your email has not been sent, please retry later" when requesting a password reset.
The error occurs when a user is on the Genymotion Cloud account portal instead of Desktop.
Cloud account portal is the Genymotion Cloud web interface for managing cloud accounts.

Resolution

The password reset page must be used to retry the operation.
The URL to use is: https://www.genymotion.com/account/password-reset/

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