On Windows, when running Android 8 or higher, the device display can appear distorted or Genymotion can freeze.
An image on the page shows the distorted display.
This article lists the common causes and recommended actions.
Issue context (Windows)
This article addresses device display distortion or Genymotion freezes on Windows when using Android 8 or higher.
Common causes
On Windows, the device display issue can be caused by one of the following situations.
- Your graphics card does not match Genymotion Desktop requirements.
- Please refer to What are Genymotion Desktop requirements?
- Your display drivers are not up-to-date.
- Please upgrade them to their latest version.
- Your PC has an Intel integrated UHD/HD GPU (Windows only).
- Due to limited OpenGLES support from Intel display drivers for Windows, Genymotion Desktop has compatibility issues with some Intel UHD/HD integrated GPUs on Windows.
- If you cannot use Genymotion Desktop on a different machine with an NVIDIA or AMD GPU, you can try lowering OpenGLES version to 3.0 or 2.0.
- For more details, please refer to The virtual device crashes, freezes or fails to boot on Windows.
- Note that this problem only affects Windows; it does not happen on Linux.
- You are using a laptop with dual GPU (discrete Nvidia/AMD GPU + Intel iGPU).
- You need to force Windows to use the NVIDIA or AMD high-performance discrete GPU globally, instead of the Intel low-performance iGPU.
- To do so, please follow this tutorial: How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
Troubleshooting actions
- If you have access to a machine with an NVIDIA or AMD GPU, try Genymotion Desktop on that machine.
- Ensure your graphics card drivers are up to date and compatible with Genymotion Desktop.
- If the issue persists, refer to the related articles for further guidance.
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Related articles
- The virtual device crashes, freezes or fails to boot on Windows
- What are Genymotion Desktop requirements?
- The Virtual device display is black (Genymotion Desktop)
- How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
- The virtual device display is black.