3 months ago · Updated
On Windows, if the device display looks like this when running Android 8 or above:
[Image: Distorted device display screenshot]
Then, it may be caused by one of the following situation:
- Your graphics card does not match Genymotion Desktop requirements
Please refer to
What are Genymotion Desktop requirements?
- Your display drivers are not up-to-date.
Please upgrade them to their latest version.
- Your PC has an Intel integrated UHD/HD GPU (Windows only)
Due to limited OpenGLES support from Intel display drivers for Windows, Genymotion Desktop has compatibility issues with some Intel UHD/HD integrated GPUs on Windows.
- If you cannot use Genymotion Desktop on a different machine with an NVIDIA or AMD GPU, you can try lowering OpenGLES version to 3.0 or 2.0. For more details, please refer to
The virtual device crashes, freezes or fails to boot on Windows
- Note that this problem only affects Windows; it does not happen on Linux.
- You are using a laptop with dual GPU (discrete Nvidia/AMD GPU + Intel iGPU)
You need to force Windows to use the NVidia or AMD high-performance discrete GPU globally, instead of the Intel low-performance iGPU.
- To do so, please follow this tutorial:
How to fix issues on Windows with laptops using hybrid graphics (dual GPU)?
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- The virtual device display is black.