The device display is distorted or blank, and Genymotion freezes when I use Android 8 or higher

Source:

Keywords: Genymotion, Windows troubleshooting, Android 8 or higher

Document ID: https://support.genymotion.com/hc/en-us/articles/360012417357-The-device-display-is-distorted-or-blank-and-Genymotion-freezes-when-I-use-Android-8-or-higher#split1

On Windows, if the device display looks distorted or blank when running Android 8 or above, Genymotion freezes.

Then, it may be caused by one of the following situations:

Your graphics card does not match Genymotion Desktop requirements

Please refer to

Your display drivers are not up-to-date

Please upgrade them to their latest version.

Your PC has an Intel integrated UHD/HD GPU (Windows only)

Due to limited OpenGLES support from Intel display drivers for Windows, Genymotion Desktop has compatibility issues with some Intel UHD/HD integrated GPUs on Windows.

If you cannot use Genymotion Desktop on a different machine with an NVIDIA or AMD GPU, you can try lowering OpenGLES version to 3.0 or 2.0. For more details, please refer to

Note that this problem only affects Windows. It does not happen on Linux.

You are using a laptop with dual GPU (discrete Nvidia/AMD GPU + Intel iGPU)

You need to force Windows to use the NVidia or AMD high-performance discrete GPU globally, instead of the Intel low-performance iGPU.

To do so, please follow this tutorial: