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Can I use OBS virtual camera with Genymotion Desktop?
This article states that OBS virtual camera cannot be used with Genymotion Desktop due to compatibility issues between OBS Studio video format and Gen...
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The map is blank on the GPS widget
Genymotion support article explaining a GPS widget map blank issue and recommending upgrading to the latest Genymotion Desktop.
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GMTool returns the error code 14
GMTool error code 14 indicates a license restriction; free users have limited GMTool access and must upgrade for full functionality.
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How to get Genymotion Desktop free for personal use edition
Help article explaining how to obtain Genymotion Desktop free for personal use edition.
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I recently upgraded VirtualBox and Genymotion no longer works
Guidance for users who upgraded VirtualBox or Genymotion Desktop indicating possible deprecation and steps to restore compatibility.
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What are Genymotion Desktop requirements
Overview of Genymotion Desktop prerequisites, supported operating systems, and hardware requirements for Windows, Linux, and macOS.
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Do Social Media apps work with Genymotion?
Genymotion supports running some social media apps with limitations; accounts may not be creatable and some apps may not work on arm64 builds.
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Genymotion Desktop Plans
Pricing plans for Genymotion Desktop Pro for independent workers, enterprises, and schools, plus a Master Agreement for Enterprise.
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Contact Us
Contact Genymotion for sales, technical assistance, quotes, demos, and other inquiries.
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Pricing
Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.
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I will need a huge volume of usage, is it possible to have a discount on AWS?
Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.
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Does Magis TV work with Genymotion?
Magis TV is not compatible with Genymotion products; Magis TV can be installed but will not start.
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I can't renew part of the licenses from an order
Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...
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I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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Can I run Genymotion Device image on-premise inside Docker containers?
Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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Can I transfer a license to another computer?
Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
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How can I get old versions of Genymotion Desktop?
Genymotion does not provide old Genymotion Desktop versions; upgrades introduce new features and Android images, making old-version compatibility unsu...
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Is Genymotion free?
Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
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I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Find your perfect fit: Genymotion SaaS has a plan for every need
Genymotion SaaS offers Pay As You Go, Unlimited, and Premium plans for cloud-based Android emulation.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Android 13 beta is out!
Genymotion announces Android 13 beta image availability for Genymotion Desktop and Genymotion SaaS Cloud with x86_64 images and arm64 image coming to ...
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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Requirements
Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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Android 12.1 for Genymotion Desktop and Genymotion SaaS (Cloud)!
Android 12.1 is available for Genymotion Desktop and Genymotion SaaS (Cloud).
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SaaS Collaboration Features in Genymotion
Documentation on Genymotion SaaS collaboration features including custom recipes, shared recipes, and live sessions.
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gmsaas Commands
Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Exclusive Offer
Exclusive 50% off Genymotion for existing AWS customers with a form to share details and overview of compatibility, performance, and scalability on AW...
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.