Account and Data Deletion

Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.

Troubleshooting guide for Genymotion Desktop stuck on the Booting logo, including upgrade instructions and workarounds for Hyper-V, GPU issues, and un...

Instructions to request deletion of a Genymotion Cloud account and data, including logging in, administration and billing steps.

Instructions to reset a Genymotion SaaS Cloud password and important security note.

Instructions to reset your Genymotion Desktop password.

Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.

Help article addressing the password reset error on Genymotion when using the Cloud portal.

Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.

Instructions to delete a Genymotion Desktop account and an optional account deletion request.

Guidance for Genymotion users who don't receive the activation email, including Gmail steps to locate the message in Spam and checks that the mailbox ...

Genymotion Help Center article about an account creation error and activation email steps.

Gmail may mark activation emails as spam or phishing and remove the activation link; steps to fix by marking the email as safe and moving it to the in...

Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.

Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.

Instructions to stop receiving invoices for $0 by canceling Genymotion SaaS subscription or deleting the account.