-
I get a black display when using a video file in the Media Injection widget (mac...
Mac M series users may see a black display when using video files in Genymotion's Media Injection widget; the issue is due to Qt and Rosetta compatibi...
-
The device display is distorted or blank, and Genymotion freezes when I use Andr...
Troubleshooting Windows display distortion or freezing with Genymotion on Android 8+.
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Genymotion Desktop starts but the main window does not show or is white
Troubleshooting steps for Genymotion Desktop when the main window starts but is white or not visible.
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Genymotion Shell
Genymotion Shell enables scripting and control of Genymotion virtual devices and their sensors via a command-line interface.
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How to install and use Xposed/EdXposed/LSPosed with Genymotion SaaS?
Guidance for installing Xposed/EdXposed/LSPosed on Genymotion SaaS across Android 8+ and older Android versions, including prerequisites and step-by-s...
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SaaS User Guide
Official guide for getting started with Genymotion SaaS, including creating an account, logging in, and starting a plan.
-
How to connect Genymotion SaaS virtual devices to ADB?
Instructions to connect Genymotion SaaS virtual devices to ADB with reference to the on-line tutorial.
-
How to get Genymotion Desktop logs?
Instructions to generate Genymotion Desktop logs from UI or command line, including auto-generated logs and per-device archives.
-
Windows - Unable to start the Virtual Device
Troubleshooting steps to resolve failures starting Genymotion Desktop on Windows due to VirtualBox host-only network issues.
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Unable to start the Virtual Device
Troubleshooting steps to resolve Genymotion Desktop startup issues, including meeting requirements, host OS issues, and unsupported environments.
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I get the error 'Unable to start the virtual device' after a Windows update
Windows updates can break Genymotion Desktop by affecting VirtualBox; fix by uninstalling and reinstalling VirtualBox
-
Does Genymotion Desktop support Apple Mac M4 models?
Apple Mac M4 support has been added since Genymotion Desktop v3.9.0. Download the latest release from Genymotion.
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I can't find the device I need in the virtual device list
Genymotion help article about device templates and customization for Genymotion Desktop.
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VirtualBox recommended versions
Official guidance on VirtualBox versions for Genymotion, including Windows packaging and macOS/Linux hypervisor recommendations.
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Genymotion Help Center
Genymotion help center with users' guides, tutorials, release notes, and frequently asked questions.
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Download Genymotion Desktop
Download Genymotion Desktop for Windows, Linux, and macOS (Stable 3.9.0).
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SaaS User Guide - Administration Interface
Comprehensive guide to Genymotion SaaS administration: dashboard, user and group management, access control, quotas, billing, and settings.
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Graphical Interface - SaaS User Guide
Graphical Interface section of Genymotion SaaS SaaS User Guide covering profile, datacenter, virtual devices, recipes, images, and support.
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Features and Emulated Sensors
Documentation for Genymotion SaaS features and emulated sensors, including how to use each widget.
-
gmsaas User Guide: Commands
Reference guide for gmsaas command-line interface, including hardware profiles, images, recipes, and instance management commands.
-
Desktop User Guide
Genymotion Desktop guide for managing and configuring Virtual Devices, including boot methods, device configuration, and interaction features.
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gmsaas Command Line Interface
gmsaas is a command line tool to manage Genymotion SaaS Android virtual devices from the terminal, with installation, configuration, and usage guidanc...
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Create and manage custom components
Guide to creating and managing custom hardware profiles, images, and recipes in Genymotion SaaS.
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Emulated Features and Sensors
Overview of Genymotion emulated sensors and how to use their widgets.
-
I get the error "msvcr100.dll is missing"
Troubleshooting for missing msvcr100.dll on Genymotion Desktop legacy versions.
-
VirtualBox configuration error
Instructions to fix VirtualBox configuration errors on Windows, Linux, and macOS by deleting config folders and reinstalling VirtualBox.
-
PayPal license purchase - order received but no license key
Guidance for PayPal license purchases when the order is received but no license key is issued.
-
Can I record audio with my host microphone?
Information about recording audio with a host microphone in Genymotion Desktop, Device Image, and SaaS, including licensing and browser permission req...
-
Does Magis TV work with Genymotion?
Magis TV is not compatible with Genymotion products; Magis TV can be installed but will not start.
-
How to delete my Genymotion SaaS (Cloud) account and all related data
Steps to request deletion of a Genymotion SaaS (Cloud) account and its data.
-
The map is blank on the GPS widget
A support article about a bug where the map is blank on the GPS widget, advising users with legacy Genymotion Desktop to upgrade to the latest stable ...
-
GMTool returns the error code 14
GMTool reports error code 14 when a feature is used without a license; licensing requirements and available commands for free users are described.
-
Error while creating the device / virtual terminal
Troubleshooting steps for errors during device creation or virtual terminal in Genymotion Desktop.
-
Can I change the camera resolution?
Genymotion Desktop does not support changing the camera resolution; the resolution is fixed at 1280x720 (720p).
-
I recently upgraded VirtualBox and Genymotion no longer works
Guidance to resolve Genymotion issues after upgrading VirtualBox or Genymotion Desktop by downloading the latest Genymotion Desktop or downgrading Vir...
-
I have been charged incorrectly
Guide on charges for Genymotion SaaS virtual devices, including timeout behavior and how to obtain a usage report.
-
The device display is stuck at "Connecting to your virtual device..." on macOS
Troubleshooting article about the device display stuck on macOS; recommends using Chrome/Chromium due to Safari compatibility issue.
-
The date and time of the device is not correct
This article explains why the device's date and time may be incorrect when Internet access is unavailable at boot and how to fix it by ensuring connec...
-
I have upgraded macOS Sequoia to 15.2 and Genymotion Desktop has stopped working
Genymotion Desktop stopped working after macOS Sequoia 15.2 upgrade; fix is to upgrade to 3.9.0 and remove any previous workaround.
-
Can I use VirtualBox 7.2 or 7.1 with Genymotion Desktop?
Genymotion Desktop may work with VirtualBox 7.2 or 7.1, but VirtualBox 7.2 or 7.1 has not been tested, and Genymotion Desktop is not officially suppor...
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Genymotion Device Image
Platform as a Service providing an Android environment on cloud platforms (AWS, GCP, Alibaba, Azure).
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Create your own skin for Genymotion Desktop
Instructions to build a custom Genymotion Desktop skin, including required files, folder paths, and sample skin.json structure.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
-
I can't renew part of the licenses from an order
Information about renewing Genymotion licenses: individual renewal is not supported; only complete order renewals with the same license count; contact...
-
How to get logs and logcats with Genymotion SaaS
Steps to generate Genymotion SaaS logs and logcats by installing gmsaas, running logzip, and sending the archive to support.
-
How to subscribe to a plan for Genymotion SaaS?
Instructions for subscribing to Genymotion SaaS plans with a note about contacting sales for multi-device use or alternative payment methods.
-
I have forgotten my Genymotion Desktop account username
Genymotion states that usernames are no longer used for identification and login is via account e-mail.
-
I have forgotten my Genymotion Desktop account password
Steps to reset your Genymotion Desktop account password.
-
Can I use OBS virtual camera with Genymotion Desktop?
OBS virtual camera cannot be used with Genymotion Desktop due to compatibility issues between OBS Studio video format and the Genymotion camera API.
-
Genymotion Desktop is very slow and unstable
Troubleshooting guide for Genymotion Desktop performance issues on Windows, Mac, and Linux.
-
My webcam does not work with Genymotion Desktop
Troubleshooting webcam compatibility with Genymotion Desktop, including UVC requirements and virtual webcam limitations.
-
Genymotion Desktop installer doesn't run
Steps to verify installer integrity and re-download if checksums do not match.
-
Can I use OBS virtual camera with Genymotion Desktop?
OBS virtual camera cannot be used with Genymotion Desktop due to compatibility issues between OBS Studio video format and Genymotion camera API.
-
How to get Genymotion Desktop free for personal use edition
Guidance on obtaining Genymotion Desktop free for personal use edition.
-
How to install Xposed/EdXposed/LSPosed with Genymotion Desktop?
Step-by-step guide to install Xposed, EdXposed, and LSPosed on Genymotion Desktop, including Magisk and Riru setup.
-
How to automatically connect a Genymotion Desktop virtual device to ADB?
Instructions for automatically connecting a Genymotion Desktop virtual device to ADB.
-
The virtual device display is black
Troubleshooting steps for a black Genymotion virtual device display caused by WebRTC blocking (add-ons/extensions or Chrome/Chromium versions).
-
Limit on concurrent Genymotion virtual devices
Genymotion Pay-As-You-Go does not allow running more than two virtual devices simultaneously; a special offer may be available upon request.
-
Genymotion for Enterprise
Genymotion offers cloud-based Android device testing for enterprises with on-demand instances, pricing plans, CI/CD integrations, and enterprise agree...
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Contact Us
Genymotion contact and request forms for quotes, demos, and business inquiries.
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Help Center
Genymotion Help Center with user guides for Device Image, SaaS, and Desktop.
-
How will I be charged for Genymotion on Alibaba?
Overview of Genymotion pricing on Alibaba, including subscription and pay-as-you-go plans and how costs vary with Alibaba infrastructure.
-
ARM64 virtual devices in Southeast Asia (Singapore) region
Information about ARM64 virtual devices in the Southeast Asia (Singapore) region, including performance issues and upcoming optimizations.
-
How to install Xposed/EdXposed/LSPosed with Genymotion Device image (PaaS)
Instructions to install LSPosed and related tools on Genymotion Device image (PaaS), including prerequisites and legacy Xposed steps.
-
I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
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Genymotion Desktop Plans
Pricing plans for Genymotion Desktop Pro for independent workers, enterprises, and schools, plus a Master Agreement for Enterprise.
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Pricing
Genymotion SaaS pricing with Pay as you Go, Unlimited, and Premium plans, including billing terms and capabilities.
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Unable to load OpenGL libraries from your system
Troubleshooting steps for OpenGL library loading issues on Genymotion Desktop, including GPU compatibility and driver updates.
-
I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
-
Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
-
Every device API is set to 0.0 and size is changed to 1024x600
Genymotion explains that the device API is 0.0 and the display size becomes 1024x600 when using Genymotion Desktop 3.3.1, with a compatibility warning...
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"Unable to start virtual device" (QEMU - Windows)
Troubleshooting steps for starting Genymotion virtual devices on Windows when QEMU cannot start due to Hyper-V and virtualization issues.
-
Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
-
I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
-
I keep getting "Android Setup keeps stopping" error
This help article explains a known bug with the Android 11 x86_64 image after installing Open GApps and recommended workarounds.
-
How to create and setup a STUN/TURN server on AWS
Step-by-step guide to install and configure a CoTURN STUN/TURN server on AWS (Ubuntu 20.04) and configure Genymotion devices.
-
I can't install my application with an APK file
Guide for APK installation issues when using Drag'n drop or the File Upload widget in Genymotion.
-
I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
-
My Webcam does not work with Genymotion Device image (PaaS) on iOS
The iOS camera requires h264 support which has recently been added to Genymotion Device images but is not activated for iOS yet; camera on iOS devices...
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An error has occurred while trying to create a virtualbox host-only network inte...
Help article for troubleshooting VirtualBox host-only network interface creation errors in Genymotion.
-
How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
-
I have just changed my password, but Genymotion Desktop still says "bad username...
Instructions to verify password and address potential IP blocks when Genymotion Desktop reports bad credentials.
-
I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
-
Can I run Genymotion Device image on-premise inside Docker containers?
Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
-
Will I be charged for using an application, sharing an URL, or running a device ...
Information about billing when running Genymotion on AWS, including charges for running an instance and ongoing billing if the instance is not stopped...
-
Is it possible to be charged annually basis on AWS?
AWS annual billing option for Genymotion's Yearly plan with a 30% discount.
-
How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
-
How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
-
Genymotion Desktop becomes unstable and slow after a while.
Troubleshooting guidance for Genymotion Desktop becoming slow and unstable after long usage due to memory leaks.
-
Is Genymotion Desktop available for 32-bit?
Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.
-
How to stop a virtual device in Genymotion SaaS?
Guidance on stopping virtual devices in Genymotion SaaS, including timeouts and gmsaas behavior.
-
How to install Genymotion Desktop
Just follow the instructions from Genymotion Desktop on-line user guide.
-
Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.
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Linux Installation Guide
Linux installation instructions for Genymotion Desktop, including prerequisites, steps, and device configuration.
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I get the error: "You have activated the maximum number of workstations allowed ...
Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.
-
Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
-
Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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How to move the virtual device window when it can't be reached?
Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
-
How to get Genymotion Desktop logs
Steps to generate Genymotion Desktop logs from UI or command line, plus auto-generated logs and per-virtual-device archives.
-
Genymotion plugin icon does not appear in Android Studio
Instructions to display the Genymotion plugin icon in Android Studio by enabling the toolbar.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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Does Google Pay work in Genymotion?
Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
-
The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
-
Can I transfer a license to another computer?
Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
-
How can I get old versions of Genymotion Desktop?
Genymotion does not provide old Genymotion Desktop versions; upgrades introduce new features and Android images, making old-version compatibility unsu...
-
Is Genymotion free?
Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
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Android 15 and 16 are very slow (Genymotion Desktop)
Troubleshooting Android 15 and 16 performance issues on Genymotion Desktop.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
-
I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
-
The camera does not work after a reboot (Mac)
Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
-
I get the error "Server Error (500)" when I try to purchase a license
Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.
-
Genymotion Desktop is very slow after installing openGAPPs (Windows - QEMU)
QEMU on Windows is experimental; use VirtualBox until QEMU support is more stable.
-
I have sound issues on mac M series
Genymotion Help Center article about a known bug on old macOS and Genymotion Desktop versions and the recommended update steps.
-
Why is Camera unavailable with Genymotion Desktop?
The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
-
How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
-
The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
-
Genymotion Offers Survey
Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Find your perfect fit: Genymotion SaaS has a plan for every need
Genymotion SaaS offers Pay As You Go, Unlimited, and Premium plans for cloud-based Android emulation.
-
Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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EarnIn Case Study
Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
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Bolt Food Case Study
Bolt Food case study on scaling mobile automated testing with Genymotion.
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AppsFlyer Case Study
AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.
-
Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
-
Android 13 beta is out!
Genymotion announces Android 13 beta image availability for Genymotion Desktop and Genymotion SaaS Cloud with x86_64 images and arm64 image coming to ...
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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1.X Release Notes (not maintained anymore)
Release notes for Genymotion Desktop 1.X versions, including new features and fixes for 1.3.1, 1.3.0, 1.2.1, and 1.1.0.
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Requirements
Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
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macOS Installation Guide
Genymotion Desktop installation guide for macOS, including supported versions and hypervisor requirements
-
Genymotion Plugins
Overview of Genymotion plugins for Android Studio, including prerequisites, installation, usage, and running Android applications.
-
Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
-
Deploy an Application
Instructions for installing Android apps on Genymotion Desktop and related limitations.
-
Android 12.1 for Genymotion Desktop and Genymotion SaaS (Cloud)!
Android 12.1 is available for Genymotion Desktop and Genymotion SaaS (Cloud).
-
SaaS Collaboration Features in Genymotion
Documentation on Genymotion SaaS collaboration features including custom recipes, shared recipes, and live sessions.
-
Exclusive Offer
Exclusive 50% off Genymotion for existing AWS customers with a form to share details and overview of compatibility, performance, and scalability on AW...
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
-
Genymotion PaaS Release Notes (Deprecated)
Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
-
Device image User Guide
Genymotion device image extra features documentation, including locale, dark mode, power controls, logs, content, and configuration options.
-
Device image User Guide
Documentation for sharing and embedding Genymotion device instances, including installation and usage.
-
Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
-
How to enable hardware virtualization (VT-x/SVM) on Windows 10?
Step-by-step instructions to enable VT-x/SVM by accessing BIOS/UEFI on Windows 10.
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Content
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404 - Not found
Error page indicating the requested resource could not be found.
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404 - Not found
404 Not Found error page from Genymotion Desktop User Guide.
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404 - Not found
404 error page on Genymotion documentation
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Content
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Content
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404 - Not found
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404 error page for the Genymotion Desktop User Guide.
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The battery level chart visible in the system settings does not reflect the char...
Battery level chart only updates when the battery is discharging; other charge states do not affect the chart, regardless of host or manual mode.
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Content
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Content
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Page not found for the Desktop User Guide
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Content
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Desktop User Guide
Documentation page showing a 404 Not Found error in Genymotion Desktop Guide.
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404 - Not found
The requested page could not be found.
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404 - Not found
404 Not found page from Desktop User Guide
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A 404 Not Found page indicating the requested page could not be found on the Desktop User Guide site.
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The page returned a 404 Not Found error on the Desktop User Guide site.
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404 - Not found
404 error page indicating the requested content could not be found.
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Desktop User Guide
404 Not found page from the Desktop User Guide.
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The requested page could not be found (404) on the Desktop User Guide site.
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Device image User Guide – 404 Not Found
The requested page could not be found (404).
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Page not found (404) error page.