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The virtual device display is black.
Troubleshooting steps when the Genymotion virtual device display is black due to WebRTC blocks and Chrome version issues.
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Apple Mac M series support
Genymotion supports Apple Mac M series with Apple Silicon SoC. Rosetta is required at first start; VirtualBox is unavailable; Android 11+ only. See le...
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How to connect a virtual device to a proxy
Guide to configuring HTTP and SOCKS5 proxies for Genymotion virtual devices, including Desktop-specific instructions.
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I have been incorrectly charged by my cloud provider; how can I request a refund
Refund guidance for charges from cloud providers related to Genymotion Device Images, with policy reference and provider contact advice.
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Genymotion Device Image
Genymotion Device Image is a PaaS offering an Android environment on cloud platforms with ARM64 images and an HTTP API.
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The Wifi is disabled (no network) when I boot the device
Troubleshooting Genymotion no-network boot issues caused by proxies, quick boot, or China-specific network restrictions.
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Available official device templates (default recipes) for Genymotion SaaS
List of official device templates (default recipes) for Genymotion SaaS, including Android versions and UUIDs, plus UUID retrieval tips.
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How to use a VPN with Genymotion SaaS?
Guidance on connecting a Genymotion SaaS virtual device to a VPN using the Android OpenVPN client, with ProtonVPN noted.
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I have been incorrectly charged by my cloud provider; how can I request a refund
Genymotion states it does not control cloud billing and points users to the refund policy.
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How to create and setup a STUN/TURN server on AWS
Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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How to use a VPN with Genymotion Device image (PaaS)
Guidance to connect Genymotion Device image (PaaS) to a VPN using an Android VPN client or a cloud provider VPN gateway.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion SaaS
This article has been moved to our website.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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How to screen record with Genymotion Device image (PaaS)?
Guide to screen recording Genymotion Device image (PaaS) using Capture feature, ADB, or HTTP API, with a default 180-second limit.
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I can't log in to Genymotion Desktop: "Invalid reply from server" / "Something w...
Troubleshooting steps for login errors on Genymotion Desktop, including too many connection attempts and network/firewall issues.
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How to uninstall Genymotion Desktop completely (purge)?
Instructions to purge Genymotion Desktop across Windows, macOS and Linux, including removal of virtual devices, directories, and data.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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Genymotion Desktop and VPN
Guidance on how VPNs affect Genymotion Desktop and how to exclude local traffic.
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Windows - An error has occurred while trying to create a virtualbox host-only ne...
Troubleshooting steps for errors creating VirtualBox Host-Only adapters on Windows with Genymotion Desktop.
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macOS - An error has occurred while trying to create a virtualbox host-only netw...
Troubleshooting steps for macOS when Genymotion cannot create a VirtualBox host-only network interface, including VPNs, security prompts, and SIP-rela...
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I get the error "Network error - can't connect" when I launch Genymotion Desktop
Troubleshooting steps for a network connectivity error when launching Genymotion Desktop, including VPN/firewall considerations.
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I want to test Genymotion Desktop Pro, with full features, but I have already se...
Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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Use Burp Suite with Genymotion SaaS
Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.
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Use Burp Suite with Genymotion Device Image
Tutorial for configuring Burp Suite with Genymotion device images, including certificate installation and proxy setup.
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Use Burp Suite with Genymotion Desktop
Guide to using Burp Suite with Genymotion Desktop, including certificate installation and proxy configuration.
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Genymotion SaaS
A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
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Genymotion Device Image
Tutorials about Genymotion Device Image, including Magisk, Burp Suite, Appium, and MobSF.
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Other
Genymotion blog category page for miscellaneous tutorials (Other).
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Genymotion SaaS 3.5.0 OS images
Release notes for Genymotion SaaS OS images 3.5.0, detailing improvements, bug fixes, and known issues.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Changelog
Changelog for Genymotion SaaS detailing updates, new images, and fixes by date.
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Public HTTP API
Genymotion SaaS provides a full HTTP API to manage devices and API tokens.
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SaaS User Guide - Requirements
Prerequisites for Genymotion SaaS usage including web browser, network security, and Android SDK tools.
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Installing a valid certificate
Instructions to generate and install a valid TLS/SSL certificate on Genymotion Device image.
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Accessing a Virtual Device from an Enterprise Network
Guidance for accessing Genymotion virtual devices from private or NAT networks using TURN/STUN servers.
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Genymotion HTTP API
Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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SaaS User Guide
Genymotion SaaS user guide detailing requirements, features, tools, and HTTP API.