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Do I need a license if I use Genymotion Desktop for studying?
Licensing guidance for Genymotion Desktop when studying, including free edition limitations and a student educational offer.
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I will need a huge volume of usage, is it possible to have a discount on AWS?
Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.
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How to subscribe to a plan for Genymotion SaaS?
Instructions for subscribing to Genymotion SaaS plans, including note about multiple devices and payment method.
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I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
Per-second billing applies only to EC2 costs; Genymotion is billed per hour. AWS per-second billing is being explored; private pricing available.
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How will I be charged for Genymotion on Alibaba?
Overview of Genymotion pricing on Alibaba, including trial period, subscription, and Pay-As-You-Go charges.
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How will I be charged for Genymotion on Google Cloud Platform (GCP)?
Details about the Genymotion on GCP trial, subscription charges, and Google Compute Engine Costs.
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How to delete my Genymotion SaaS (Cloud) account and all related data
Instructions to request deletion of a Genymotion SaaS (Cloud) account and related data; account deletion is not possible yet.
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The Wifi is disabled (no network) when I boot the device
Troubleshooting Genymotion no-network boot issues caused by proxies, quick boot, or China-specific network restrictions.
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I have been charged incorrectly
Genymotion SaaS help article about potential incorrect charges and how to verify usage and timeouts.
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I have been incorrectly charged by my cloud provider; how can I request a refund...
Genymotion states that cloud billing is handled by providers and Genymotion does not control billing or guarantee refunds; users should contact the cl...
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Genymotion Android Emulator in the Cloud
Genymotion SaaS provides cloud-based Android emulation with teams, automation, integrations, and pricing.
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Genymotion Desktop Plans
Pricing and plans for Genymotion Desktop Pro, including Independent Workers, Enterprise, Schools & Students, and the Master Enterprise Agreement.
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Contact Us
Genymotion contact forms for quotes, demos, and inquiries.
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Genymotion Desktop – Android Emulator for PC & Mac
Genymotion Desktop is a fast, simple Android emulator for PC and Mac with customizable templates, widgets, and GPU acceleration.
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How to get a license server for Genymotion Desktop?
Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.
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I can't renew part of the licenses from an order
Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...
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Can Genymotion Desktop run in a Cloud service (AWS, Google Cloud, MS Azure, Alib...
Genymotion Desktop cannot run on cloud servers; Genymotion Device image is available on AWS, GCP, Alibaba, and Azure.
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Page
Help article describing limits on simultaneous Genymotion virtual devices and how to obtain a special offer.
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I have been incorrectly charged by my cloud provider; how can I request a refund
Genymotion states it does not control cloud billing and points users to the refund policy.
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Can Genymotion Desktop run in a server? Is there a headless mode?
Genymotion Desktop cannot run on server systems and has no headless mode; an on-premise solution is available.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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As a reseller, my client is interested in an AWS EC2 instance. How can I request...
Genymotion Help Center article explaining that AWS EC2 quote requests are handled via the marketplace and require an AWS account.
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Will I be charged for using an application, sharing an URL, or running a device ...
Information about billing when running Genymotion on AWS, including charges for running an instance and ongoing billing if the instance is not stopped...
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Is it possible to be charged annually basis on AWS?
AWS annual billing option for Genymotion's Yearly plan with a 30% discount.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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How will I be charged for Genymotion on Amazon Web Service (AWS)?
Details on trial period, subscription plans, and how Genymotion and AWS charges apply when using Genymotion on AWS.
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I don't receive the activation mail
Guidance for Genymotion users who don't receive the activation email, including Gmail steps to locate the message in Spam and checks that the mailbox ...
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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The account confirmation e-mail doesn't have a link
Gmail may mark activation emails as spam or phishing and remove the activation link; steps to fix by marking the email as safe and moving it to the in...
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Int...
Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.
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Genymotion Offers Survey
Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.
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Genymotion Device Image v14.0
Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Github Actions
Github Actions is a CI/CD platform. It enables automation of the build, test, and deployment pipeline by providing workflows. Genymotion SaaS Action l...
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Help Us Create the Perfect Genymotion Offer!
Genymotion invites users to participate in a survey to influence future offers.
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Shrink Your Costs: The Genymotion Desktop Winter Sale is Here!
Announcement of Genymotion Desktop Winter Sale offering 20% off Business licenses for orders of at least 3 licenses between Dec 16, 2025 and Jan 15, 2...
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Administration Interface
Documentation for Genymotion SaaS administration interface, covering dashboard, user and group management, quotas, and billing.
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Pricing
Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.
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SaaS User Guide - Getting Started
Step-by-step guide to starting Genymotion SaaS, including account creation, login, and starting a virtual device
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Device image User Guide
Guide to configuring Genymotion user data parameters to automate instance settings across providers.
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External Storage
Guides to generate, attach, and migrate external disks for Genymotion cloud instances.
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I only use Genymotion instances for a few minutes at a time, does AWS offer per-...
Genymotion per-second billing applies to EC2 infrastructure costs only; Genymotion is billed per hour, with private pricing available.