Subscription & Billing

Steps to generate Genymotion SaaS logs and how to submit them to support.

GMTool error code 14 indicates a license restriction; free users have limited GMTool access and must upgrade for full functionality.

Instructions to generate Genymotion Desktop logs via UI, command line, or for a specific virtual device.

Genymotion help article about potential charges on Genymotion SaaS and how to obtain a usage report.

Instructions for purchasing a Genymotion Desktop license, including steps on the pricing page and license key delivery.

Refund guidance for charges from cloud providers related to Genymotion Device Images, with policy reference and provider contact advice.

Genymotion Desktop is an Android Emulator for PC and Mac with widgets, multiple OS support, and pricing plans.

Cloud-based Android device emulation with features, integrations, pricing, and documentation for Genymotion SaaS.

Pricing plans for Genymotion Desktop Pro for independent workers, enterprises, and schools, plus a Master Agreement for Enterprise.

Contact Genymotion for sales, technical assistance, quotes, demos, and other inquiries.

Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.

Step-by-step guide to starting Genymotion SaaS, including account creation, login, and starting a virtual device

Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.

Instructions for subscribing to Genymotion SaaS plans, including note about multiple devices and payment method.

Per-second billing applies only to EC2 costs; Genymotion is billed per hour. AWS per-second billing is being explored; private pricing available.

Overview of Genymotion pricing on Alibaba, including trial period, subscription, and Pay-As-You-Go charges.

Troubleshooting Genymotion no-network boot issues caused by proxies, quick boot, or China-specific network restrictions.

Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.

Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...

Genymotion Desktop cannot run on cloud servers; Genymotion Device image is available on AWS, GCP, Alibaba, and Azure.

Genymotion states it does not control cloud billing and points users to the refund policy.

Genymotion Desktop cannot run on server systems and has no headless mode; an on-premise solution is available.

Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.

Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.

Information about billing when running Genymotion on AWS, including charges for running an instance and ongoing billing if the instance is not stopped...

AWS annual billing option for Genymotion's Yearly plan with a 30% discount.

Refund policy and refund request process for Genymotion Device image (PaaS) refunds.

Details on trial period, subscription plans, and how Genymotion and AWS charges apply when using Genymotion on AWS.

Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.

Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.

Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.

Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.

Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.

Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...

Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.

Genymotion invites users to participate in a survey to influence future offers.

Announcement of Genymotion Desktop Winter Sale offering 20% off Business licenses for orders of at least 3 licenses between Dec 16, 2025 and Jan 15, 2...

Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.

Documentation for Genymotion SaaS administration interface, covering dashboard, user and group management, quotas, and billing.

Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.

Guide to configuring Genymotion user data parameters to automate instance settings across providers.

Guides to generate, attach, and migrate external disks for Genymotion cloud instances.

Genymotion per-second billing applies to EC2 infrastructure costs only; Genymotion is billed per hour, with private pricing available.