Licensing & Activation

Genymotion Cloud on Alibaba Cloud EULA. Defines Product, Order, Documentation, access license terms, use restrictions, payments and refunds, confident...

This bug only affects deprecated versions of Genymotion Device Image. The article recommends upgrading your instance with the latest stable Genymotion...

GMTool returns the error code 14 and means gmtool features are restricted to users with a trial or paying license. Free users can only use License and...

It is not against our conditions of use if you use Genymotion free edition for your studies. The free edition limitation list is included, and a $49 p...

Steps to purchase a Genymotion Desktop license using the Genymotion website pricing page, receive the license key by e-mail, and note PayPal eCheck ma...

This error can happen randomly while Genymotion accounts may still be created. Check inbox and spam for an activation email from genymotion-activation...

Genymotion Desktop free edition is available for PC & Mac, with limitations. Technical support is not available, latest Android is not included, and p...

Steps to test Genymotion Desktop Pro with full features after selecting "Personal Use". Includes uninstall, delete account, re-create account, activat...

A single license can only be used by one user on one single computer. Installation on a spare machine is allowed if the main workstation is unavailabl...

PayPal license purchase - order received but no license key. Learn why an order may be generated without payment validation and how to validate the pu...

Due to a bug on the Genymotion platform, VAT may not be applied and deduced in the cart. VAT applies after purchase and appears on the invoice.

Genymotion Device Image End User License Agreement defining Product, Order, Documentation, access license terms, use restrictions, refunds and cancell...

License key registration and management for Genymotion Desktop. Includes the license key usage warning, offline connection after 15 days, and steps to...

This error happens after too many failed license registration attempts (wrong license key) and a 24-hour firewall IP block. Wait 24h and verify the li...

Yes, but only under certain conditions. An Internet connection is mandatory to log in at first run and download virtual device images, then a 15 days ...

Instructions to release or re-assign a BUSINESS license in Genymotion Desktop by submitting a request to technical support using the form and providin...

Renew Genymotion Desktop licenses by signing in to the Genymotion website, going to Orders, and clicking Extend License. Includes Important note about...

Instructions for finding the Genymotion activation mail when GMail sends it to Spam. Search for genymotion-activation@genymobile.com with the subject ...

Genymotion Desktop licenses (paid or trial) can only be used on one computer plus a spare, and license activation reset requires contacting technical ...

Learn why the account confirmation e-mail doesn’t have a link in Gmail and how to fix it by marking the mail as “Safe” and moving it to your inbox.

Our system does not handle individual license renewal yet. You can only renew a complete order with the same original amount of licenses from your acc...