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Is it possible to use Genymotion Desktop offline?
Genymotion Desktop offline usage is possible under conditions: internet is needed to log in and download images; a 15-day token allows offline use bet...
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Do I need a license if I use Genymotion Desktop for studying?
Article explaining Genymotion Desktop licensing for studying, including free edition limitations and student offer.
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How to purchase a Genymotion Desktop license
Instructions to purchase a Genymotion Desktop license and receive the license key by e-mail.
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I have a European VAT number and I can't seem to use it (License purchase)
VAT handling for Genymotion license purchases and invoice adjustments.
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Do I need a license if I use Genymotion Desktop for teaching?
Licensing for Genymotion Desktop when used for teaching; educational offer available.
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PayPal license purchase - order received but no license key
Guidance for PayPal license purchases when the order is received but no license key is issued.
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GMTool returns the error code 14
GMTool reports error code 14 when a feature is used without a license; licensing requirements and available commands for free users are described.
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Is it possible to use a single license on mutiple computers?
FAQ article explaining license usage policy for Genymotion licenses, including spare machine allowance.
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I have forgotten my Genymotion SaaS (Cloud) account password
Instructions to reset your Genymotion SaaS Cloud password.
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I have forgotten my Genymotion Desktop account password
Steps to reset your Genymotion Desktop account password.
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How to get Genymotion Desktop free for personal use edition
Guidance on obtaining Genymotion Desktop free for personal use edition.
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I have been incorrectly charged by my cloud provider; how can I request a refund...
Genymobile states it cannot control cloud-provider billing and directs customers to the Refund and Cancellation Policy.
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I have generated and setup a certificate but I still get a security warning when...
Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...
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How to get a license server for Genymotion Desktop?
Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.
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I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
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I have been incorrectly charged by my cloud provider; how can I request a refund...
Genymobile states it cannot control cloud-provider billing and directs customers to the Refund and Cancellation Policy.
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Reset Password
To receive the link for setting a new password, please specify the username or e-mail address of your Genymotion account.
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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I get the error "Too many attempts, please try again later."
Explanation of the error when license registration fails too many times, IP blocks for 24 hours, and steps to verify the license key and avoid typos.
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I get the error "Your license has expired", while my Desktop license is still va...
Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.
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How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.
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I get the error: "You have activated the maximum number of workstations allowed ...
Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.
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I can't reset my password: "Your email has not been sent, please retry later"
Help article addressing the password reset error on Genymotion when using the Cloud portal.
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How to manage (release, re-assign) my company licences?
Customers and resellers cannot modify license activation without a license server; contact support to release or reassign licenses.
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I don't receive the activation mail
Guidance for Genymotion users who don't receive the activation email, including Gmail steps to locate the message in Spam and checks that the mailbox ...
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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The account confirmation e-mail doesn't have a link
Gmail may mark activation emails as spam or phishing and remove the activation link; steps to fix by marking the email as safe and moving it to the in...
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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I get the error "Server Error (500)" when I try to purchase a license
Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.
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I want to test Genymotion Desktop Pro, with full features, but I have already se...
Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.
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Why is Camera unavailable with Genymotion Desktop?
The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
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Genymotion SaaS (Cloud) End User License Agreement
End-user license agreement for Genymotion SaaS (Cloud), detailing definitions, access rights, restrictions, fees, confidentiality, warranties, liabili...
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Genymotion Device Image End User License Agreement
End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.
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Genymotion 3.0 is out: brand new UI, Android Pie, and more!
Genymotion 3.0 release with a Material Design UI, Android 9 Pie, dynamic filters, updated VirtualBox, Mapbox, and Personal Use access.
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License Server Guides - Guide for Genymotion Desktop End Users
Instructions for using Genymotion Desktop with a license server and managing offline licenses.
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License Guide
Guide to registering and managing Genymotion Desktop licenses.
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Genymotion Device Image – EULA
End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Open-source Licenses
Genymotion Device image uses open-source components; licenses are listed in the virtual device and accessible via Settings > About phone > Legal Infor...