Licensing & Activation

Genymotion Desktop offline usage is possible under conditions: internet is needed to log in and download images; a 15-day token allows offline use bet...

Article explaining Genymotion Desktop licensing for studying, including free edition limitations and student offer.

Instructions to purchase a Genymotion Desktop license and receive the license key by e-mail.

VAT handling for Genymotion license purchases and invoice adjustments.

Licensing for Genymotion Desktop when used for teaching; educational offer available.

Guidance for PayPal license purchases when the order is received but no license key is issued.

GMTool reports error code 14 when a feature is used without a license; licensing requirements and available commands for free users are described.

FAQ article explaining license usage policy for Genymotion licenses, including spare machine allowance.

Instructions to reset your Genymotion SaaS Cloud password.

Steps to reset your Genymotion Desktop account password.

Guidance on obtaining Genymotion Desktop free for personal use edition.

Genymobile states it cannot control cloud-provider billing and directs customers to the Refund and Cancellation Policy.

Troubleshooting a security warning when connecting Genymotion devices via Web; applies to deprecated Device Image versions; upgrade to latest stable G...

Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.

Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.

Genymobile states it cannot control cloud-provider billing and directs customers to the Refund and Cancellation Policy.

To receive the link for setting a new password, please specify the username or e-mail address of your Genymotion account.

Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.

Explanation of the error when license registration fails too many times, IP blocks for 24 hours, and steps to verify the license key and avoid typos.

Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.

Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.

Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.

Refund policy and refund request process for Genymotion Device image (PaaS) refunds.

Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.

Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.

Help article addressing the password reset error on Genymotion when using the Cloud portal.

Customers and resellers cannot modify license activation without a license server; contact support to release or reassign licenses.

Guidance for Genymotion users who don't receive the activation email, including Gmail steps to locate the message in Spam and checks that the mailbox ...

Genymotion Help Center article about an account creation error and activation email steps.

Gmail may mark activation emails as spam or phishing and remove the activation link; steps to fix by marking the email as safe and moving it to the in...

Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.

Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.

Guidance to obtain a 30-day trial of Genymotion Desktop Pro after selecting Personal Use, including account removal and reactivation steps.

The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.

End-user license agreement for Genymotion SaaS (Cloud), detailing definitions, access rights, restrictions, fees, confidentiality, warranties, liabili...

End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.

Genymotion 3.0 release with a Material Design UI, Android 9 Pie, dynamic filters, updated VirtualBox, Mapbox, and Personal Use access.

Instructions for using Genymotion Desktop with a license server and managing offline licenses.

Guide to registering and managing Genymotion Desktop licenses.

End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.

Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.

Genymotion Device image uses open-source components; licenses are listed in the virtual device and accessible via Settings > About phone > Legal Infor...