Licensing & Activation

Yes, we offer a free version of Genymotion Desktop for PC & Mac, known as Genymotion Desktop free edition, with limitations on technical support, feat...

Steps to purchase a Genymotion Desktop license using the Genymotion website pricing page, receive the license key by e-mail, and note PayPal eCheck ma...

PayPal license purchase shows order received but no license key. The purchase process steps were not completed or failed, so no payment validation occ...

If a European VAT number can’t be used during license purchase, VAT may be applied after checkout and shown on the invoice, or corrected by sales at s...

A single license can only be used by one user on one single computer. Installation on a spare machine is allowed if the main workstation is unavailabl...

Guidance on obtaining Genymotion Desktop free for personal use edition.

GMTool returns the error code 14 and means gmtool features are restricted to users with a trial or paying license. Free users can only use License and...

Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.

Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.

Genymotion free edition can be used for studies under conditions of use. The page lists free-edition limitations and a $49 per year student offer with...

This bug only affects deprecated versions of Genymotion Device Image. The article recommends upgrading your instance with the latest stable Genymotion...

Genymobile refund policy for Genymotion PaaS (Device image) access purchased from third-party cloud providers, including contact for negotiating a par...

Genymotion PaaS/Device Image – EULA End User License Agreement. License scope, restrictions, payment and refund terms, confidentiality, indemnity, war...

License guide for Genymotion Desktop. Register a license key in Settings, manage licenses in the Orders tab, and follow the warning about one person p...

This error can happen randomly while Genymotion accounts may still be created. Check inbox and spam for an activation email from genymotion-activation...

Follow trial activation steps for Genymotion Desktop Pro full features when "Personal Use" was selected, including uninstall, delete account, re-creat...

Genymotion Device Image End User License Agreement defining Product, Orders, Documentation, access rights, use restrictions, refunds, confidentiality,...

Genymotion Desktop Pro plans for Independent Workers, Enterprise, and Schools & Students. Includes Android 14 access, pricing per year & computer/empl...

Genymotion Cloud on Alibaba EULA for the Genymotion PaaS product on Alibaba Cloud Elastic Cloud Server (ECS). Includes license access, restrictions, c...

Genymotion 3.0 release with a Material Design UI, Android 9 Pie, dynamic filters, updated VirtualBox, Mapbox, and Personal Use access.

Our system does not handle individual license renewal yet. You can only renew a complete order with the same original amount of licenses from your acc...

Instructions to release or re-assign a BUSINESS license in Genymotion Desktop by submitting a request to technical support using the form and providin...

Genymotion Desktop licenses (paid or trial) can only be used on one computer, plus a spare. Contact technical support to reset license activation.

Learn how to handle Genymotion Desktop account activation errors showing "Invalid or expired activation link". The article explains activation-link ti...

Yes, but only under certain conditions: an Internet connection is mandatory to log in at first run and download the virtual device images, then a 15 d...

Troubleshooting steps for GMail spam filtering when you do not receive the activation mail, including searching for genymotion-activation@genymobile.c...

Apply for an Educational offer for Genymotion Desktop. The form collects first name, last name, email, home country, current location, school details,...