Licensing & Activation

Licensing guidance for Genymotion Desktop when studying, including free edition limitations and student pricing.

Steps to purchase a Genymotion Desktop license and receive a license key by email after payment.

Guidance for PayPal license purchases when an order is created but no license key is issued.

GMTool error code 14 indicates a license restriction; free users have limited GMTool access and must upgrade for full functionality.

Help article explaining how to obtain Genymotion Desktop free for personal use edition.

Genymotion explains how to run automated tests with Genymotion Desktop, noting limitations and recommending Cloud PaaS and SaaS for automation.

Instructions to reset a forgotten Genymotion SaaS (Cloud) password.

Steps to reset a forgotten Genymotion Desktop account password.

License usage guidelines: a Genymotion license is for one user on one computer; a spare machine is allowed.

Information about VAT handling during Genymotion license purchases and how to request regularization if VAT is charged incorrectly.

Guide for connecting to a Genymotion Device Image web interface using a security certificate; references related certificate installation.

Yes, with a special educational offer available for teaching use.

Information about obtaining a license server for Genymotion Desktop and how to contact sales for offers or quotations.

Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.

Explanation of the error when license registration fails too many times, IP blocks for 24 hours, and steps to verify the license key and avoid typos.

Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.

Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.

Refund policy and refund request process for Genymotion Device image (PaaS) refunds.

Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.

Help article describing the error when activating Genymotion Desktop licenses beyond the allowed number of workstations and steps to reset activation.

Help article addressing the password reset error on Genymotion when using the Cloud portal.

Customers and resellers cannot modify license activation without a license server; contact support to release or reassign licenses.

Guidance for Genymotion users who don't receive the activation email, including Gmail steps to locate the message in Spam and checks that the mailbox ...

Genymotion Help Center article about an account creation error and activation email steps.

Gmail may mark activation emails as spam or phishing and remove the activation link; steps to fix by marking the email as safe and moving it to the in...

Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.

Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.

The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.

End-user license agreement for Genymotion SaaS (Cloud), detailing definitions, access rights, restrictions, fees, confidentiality, warranties, liabili...

End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.

Step-by-step guide to use Burp Suite with Genymotion SaaS, including certificate installation and proxy configuration.

Guide to using Burp Suite with Genymotion Desktop, including certificate installation and proxy configuration.

Instructions for using Genymotion Desktop with a license server and managing offline licenses.

Guide to registering and managing Genymotion Desktop licenses.

End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.