Licensing & Activation

Yes, we offer a free version of Genymotion Desktop for PC & Mac, known as Genymotion Desktop free edition, with limitations on technical support, feat...

Steps to purchase a Genymotion Desktop license using the Genymotion website pricing page, receive the license key by e-mail, and note PayPal eCheck ma...

A single license can only be used by one user on one single computer. Installation on a spare machine is allowed if the main workstation is unavailabl...

Genymotion Support explains that a PayPal license purchase may generate an order without a validated payment, invoice, or license key when purchase st...

Due to a bug on the Genymotion platform, VAT may not be applied in the cart. VAT appears on the invoice after purchase. If VAT is incorrectly charged ...

Guidance on obtaining Genymotion Desktop free for personal use edition.

This bug only affects deprecated versions of Genymotion Device Image. The article recommends upgrading your instance with the latest stable Genymotion...

Genymobile refund policy for Genymotion PaaS (Device image) access purchased from third-party cloud providers, including contact for negotiating a par...

Steps to test Genymotion Desktop Pro with full features after selecting "Personal Use", including uninstalling Genymotion Desktop, deleting and re-cre...

GMTool returns the error code 14 and means gmtool features are restricted to users with a trial or paying license. Free users can only use License and...

Resolution steps for a server error 500 during Genymotion license purchase, including payment failure causes and recommended actions.

Help article explaining the cause and fix for the 'Your license has expired' error when using Genymotion Desktop.

Genymotion free edition can be used for studies under conditions of use. The page lists free-edition limitations and a $49 per year student offer with...

Genymotion PaaS/Device Image – EULA End User License Agreement. License scope, restrictions, payment and refund terms, confidentiality, indemnity, war...

This error normally occurs after too many failed license registration attempts and a temporary IP block for 24 hours. Wait 24h and verify the license ...

This error can happen randomly while Genymotion accounts may still be created. Check inbox and spam for an activation email from genymotion-activation...

License guide for Genymotion Desktop. Register a license key in Settings, manage licenses in the Orders tab, and follow the warning about one person p...

Genymotion Device Image End User License Agreement defining Product, Orders, Documentation, access rights, use restrictions, refunds, confidentiality,...

Genymotion Desktop Pro plans for Independent Workers, Enterprise, and Schools & Students. Includes Android 14 access, pricing per year & computer/empl...

Genymotion Cloud on Alibaba EULA for the Genymotion PaaS product on Alibaba Cloud Elastic Cloud Server (ECS). Includes license access, restrictions, c...

Genymotion 3.0 release with a Material Design UI, Android 9 Pie, dynamic filters, updated VirtualBox, Mapbox, and Personal Use access.

It is not possible for users to modify licenses activation themselves at this time. Please contact submit a ticket to release or reassign one or more ...

Renew Genymotion Desktop licenses from the Genymotion website by signing in, extending license orders, redeeming voucher codes, confirming billing add...

Our system does not handle individual license renewal yet. You can only renew a complete order with the same original amount of licenses from your acc...

This help article explains the error message about activating the maximum number of workstations allowed by your license and when a license activation...

Learn how to handle Genymotion Desktop account activation errors showing "Invalid or expired activation link". The article explains activation-link ti...

Instructions to release or re-assign a BUSINESS license in Genymotion Desktop by submitting a request to technical support using the form and providin...

Genymotion Desktop licenses (paid or trial) can only be used on one computer, plus a spare. Contact technical support to reset license activation.

Genymotion Desktop offline use requires an Internet connection for first login, a 15 days token after signing in, and Internet access afterward for cr...