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I can't renew part of the licenses from an order
Information about renewing Genymotion licenses: individual renewal is not supported; only complete order renewals with the same license count; contact...
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How to get logs and logcats with Genymotion SaaS
Steps to generate Genymotion SaaS logs and logcats by installing gmsaas, running logzip, and sending the archive to support.
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How to subscribe to a plan for Genymotion SaaS?
Instructions for subscribing to Genymotion SaaS plans with a note about contacting sales for multi-device use or alternative payment methods.
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I have forgotten my Genymotion SaaS (Cloud) account password
Instructions to reset your Genymotion SaaS Cloud password.
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I have forgotten my Genymotion Desktop account username
Genymotion states that usernames are no longer used for identification and login is via account e-mail.
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I have forgotten my Genymotion Desktop account password
Steps to reset your Genymotion Desktop account password.
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How to get Genymotion Desktop logs?
Instructions to generate Genymotion Desktop logs from UI or command line, including auto-generated logs and per-device archives.
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How to automatically connect a Genymotion Desktop virtual device to ADB?
Instructions for automatically connecting a Genymotion Desktop virtual device to ADB.
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Is it possible to use Genymotion Desktop offline?
Genymotion Desktop can be used offline only under certain conditions: login is required at first run, a 15-day offline token is generated after signin...
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Available official device templates (default recipes) for Genymotion SaaS
List of official device templates (default recipes) for Genymotion SaaS, including Android versions and UUIDs, plus UUID retrieval tips.
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Is it possible to un-root or hide root?
This article explains why root hiding methods do not work with Genymotion and lists which Android images are rooted or unrooted across Genymotion prod...
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I can't find the device I need in the virtual device list
Help article explaining why a specific device cannot be found in Genymotion's virtual device list and how to customize device specifications.
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Welcome to Genymotion help center!
Genymotion help center with guides, tutorials, release notes and a knowledge base.
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Genymotion Device Image
Genymotion Device Image is a Platform as a Service offering an Android environment on major cloud platforms, with multiple Android versions, HTTP API,...
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gmsaas Commands
Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
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How will I be charged for Genymotion on Alibaba?
Overview of Genymotion pricing on Alibaba, including subscription and pay-as-you-go plans and how costs vary with Alibaba infrastructure.
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How to install and use Xposed/EdXposed/LSPosed with Genymotion SaaS?
Guide to installing Xposed, EdXposed, and LSPosed on Genymotion SaaS, including Magisk and Riru steps for Android 8.0+ and notes for Android 5.0–7.1.
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I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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How to embed a Genymotion SaaS (Cloud) device in your website
Open-source Javascript SDK to embed a Genymotion SaaS instance into a custom web page; GitHub link provided.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
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How to screen record with Genymotion Device image (PaaS)?
Guide to screen recording Genymotion Device image (PaaS) using Capture feature, ADB, or HTTP API, with a default 180-second limit.
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Is Genymotion Desktop available for 32-bit?
Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.
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How to embed a Genymotion Device image instance in a website?
Guide to embedding a Genymotion Device image instance into a website using the open-source JavaScript SDK, with a pointer to the official docs.
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Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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I can't log in to Genymotion Desktop: "Too many failed attempts, please try agai...
Troubleshooting steps for the 'Too many failed attempts' login error on Genymotion Desktop, including credential verification and password reset.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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I can't reset my password: "Your email has not been sent, please retry later"
Help article addressing the password reset error on Genymotion when using the Cloud portal.
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How to move the virtual device window when it can't be reached?
Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
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I can't log in to Genymotion Desktop: "Invalid reply from server" / "Something w...
Troubleshooting steps for login errors on Genymotion Desktop, including too many connection attempts and network/firewall issues.
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Drag'n Drop doesn't work with Genymotion Desktop
Troubleshooting drag-and-drop issues with Genymotion Desktop on Windows and Linux.
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How to get Genymotion Desktop logs
Instructions to generate Genymotion Desktop logs via UI or command line, plus auto-generated logs and per-device logs.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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I can't install or run an application/game in Genymotion SaaS
Troubleshooting app installation and runtime in Genymotion SaaS, covering ARM-only apps, root detection, and unsupported features.
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I don't receive the activation mail
Guidance for Genymotion users who don't receive the activation email, including Gmail steps to locate the message in Spam and checks that the mailbox ...
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I can't create an account: "Something went wrong, please try again."
Genymotion Help Center article about an account creation error and activation email steps.
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The account confirmation e-mail doesn't have a link
Gmail may mark activation emails as spam or phishing and remove the activation link; steps to fix by marking the email as safe and moving it to the in...
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I can't activate my Desktop account: 'Invalid or expired activation link'
Troubleshooting Genymotion Desktop activation link issues, including handling multiple activation emails and browser differences.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
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Genymotion Offers Survey
Genymobile invites users to participate in a quick survey to influence features, prices, and the frequency of future offers.
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Single Sign-On (SSO) with Google and GitHub authentication!
Genymotion SaaS introduces Single Sign-On authentication with Google and GitHub to simplify and secure login.
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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gmsaas User Guide
Known issues, support procedures, and troubleshooting steps for Genymotion gmsaas.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Android 13 beta is out!
Genymotion announces Android 13 beta image availability for Genymotion Desktop and Genymotion SaaS Cloud with x86_64 images and arm64 image coming to ...
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Android 12.1 for Genymotion Desktop and Genymotion SaaS (Cloud)!
Android 12.1 is available for Genymotion Desktop and Genymotion SaaS (Cloud).
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Web page integration
Guidance on embedding a Genymotion device in a custom web page using the Genymotion device web player JavaScript SDK.
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Public HTTP API
Genymotion SaaS provides a full HTTP API to manage devices and API tokens.
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SaaS Collaboration Features in Genymotion
Documentation on Genymotion SaaS collaboration features including custom recipes, shared recipes, and live sessions.
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Changing authentication
Instructions to change or disable authentication for a Genymotion PAAS instance via Web UI, ADB, SSH, or automation.
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Installing a valid certificate
Instructions to generate and install a valid TLS/SSL certificate on Genymotion Device image.
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Root Access
Genymotion device image root access instructions for rooting, unrooting, and signing system apps.
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Genymotion HTTP API
Documentation for remotely controlling Genymotion widgets and device configuration via HTTP API, including curl authentication and example endpoints.
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SaaS User Guide
Genymotion SaaS user guide detailing requirements, features, tools, and HTTP API.