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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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How to enable kiosk mode with Genymotion SaaS (Cloud)?
Steps to enable and disable kiosk mode on Genymotion SaaS Cloud, including prerequisites and ADB commands.
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macOS - Unable to start the Virtual Device
MacOS troubleshooting guidance for Genymotion Desktop, focusing on hypervisor choices, Mac M series limitations, and port configuration.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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My Webcam does not work with Genymotion Device image (PaaS) on iOS.
iOS webcam support requires h264; recently added to Genymotion Device images but not yet activated for iOS.
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How to access a local host or service from a virtual device?
Guidance to access host services from Genymotion virtual devices using VirtualBox or QEMU.
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The Wifi is disabled (no network) when I boot the device
Guide to fix wifi or network at boot on Genymotion, covering proxy settings, quick boot, China restrictions, and Alibaba Cloud device image.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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How many Genymotion Virtual Devices can I launch per AWS EC2 instance?
Genymotion devices per AWS EC2 instance; one Genymotion instance equals one EC2 instance; multiple devices require multiple EC2 instances.
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Is it possible to have several people on my team connected to the same virtual d...
Yes. Multiple people can connect to a single Genymotion Device Image instance; note that all connected users will see each other's interactions with t...
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to run applications and games for arm (arm64)?
Guidelines for running arm64 apps and games using Genymotion Desktop, SaaS, and Device Image.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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I have been charged incorrectly
Help article describing why virtual device charges may occur and how to verify usage and timeouts.
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How to stop a virtual device in Genymotion SaaS?
Instructions to stop virtual devices in Genymotion SaaS, including manual stop, timeouts, and gmsaas specifics.
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Which virtual devices templates (default recipes) are available for Genymotion S...
List of official device templates (recipes) for Genymotion SaaS, with Android versions and UUIDs.
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I cannot run more than 2 virtual devices at the same time. Is it possible to inc...
Genymotion explains that the default Pay-As-You-Go plan limits to 2 virtual devices at once and offers a special arrangement via sales.
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How to connect Genymotion SaaS virtual devices to ADB?
Guide for connecting Genymotion SaaS virtual devices to ADB with reference to an online tutorial.
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The virtual device display does not rotate
Troubleshooting rotation issues for Genymotion virtual devices.
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Where is my Genymotion Desktop virtual device logcat file stored
Instructions for locating the logcat.txt file for Genymotion Desktop virtual devices on Windows, macOS, and Linux.
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How to enable multiple users in Android virtual devices?
Instructions to enable Android multi-user support in Genymotion via adb commands.
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How to automatically connect a Genymotion Desktop virtual device to ADB
Instructions to automatically connect a Genymotion Desktop virtual device to ADB, with links to online documentation and related articles.
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Error while creating the device / virtual terminal
Troubleshooting steps for failures when creating a device or virtual terminal in Genymotion Desktop, including legacy version issues, disk space, and ...
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How to establish a TCP session to a virtual device
Instructions to establish a TCP session to a Genymotion virtual device using ADB port forwarding.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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I can't find my application or game in Google Play Store (Genymotion Device imag...
Troubleshooting Genymotion Device image when apps don't appear in Google Play Store or are incompatible.
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How to access a Genymotion Device image (PaaS) instance from secured networks?
Instructions and notes for accessing a Genymotion Device image (PaaS) instance from secured networks, including update recommendations.
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How to use Android Studio, Eclipse, VS Code, JetBrains Rider or any other IDE wi...
Instructions to connect IDEs to Genymotion Cloud SaaS via ADB using the gmsaas tool.
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I can't find any device templates with Genymotion Device image (PaaS).
Guidance on using Genymotion Device image (PaaS) for cloud templates and how to customize Android VM images.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Troubleshooting: Safari compatibility causes Genymotion device display to hang; use Chrome or Chromium on macOS/iOS instead.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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ARM64 virtual devices in Southeast Asia (Singapore) region
Status update on ARM64 devices in the Southeast Asia (Singapore) region with expected performance improvements.
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Is Genymotion free?
Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Int...
Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance?
Guidance to create a pre-configured Genymotion Device image for PaaS with a reference to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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I can't find the device I need in the virtual device list
Genymotion help article explaining that not all device templates are available and how to customize devices or request additions.
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Genymotion Device Image
Genymotion Device Image is a Platform as a Service offering an Android environment on cloud platforms.
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Mobile Testing and Development
Genymotion's Mobile Testing and Development page covers test automation, game development, security, and cloud-based development for Android virtual d...
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Genymotion Device Image End User License Agreement
End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Parallel tests with Appium and Genymotion Device Image
Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Security Testing
Tutorials on using MobSF with Genymotion for security testing and device image guidance.
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Other
Genymotion blog category page for miscellaneous tutorials (Other).
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The Wait is Over: Android 16 beta is Now Available for Genymotion Desktop!
Genymotion announces Android 16 beta is now available on Genymotion Desktop with cloud and desktop testing options, setup steps, and known issues.
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arm64
ARM64 release notes for Genymotion SaaS, featuring Android 12, 13, and 14 ARM images.
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android-14
Blog posts detailing Android 14 ARM images for Genymotion SaaS and the Android 14 desktop image release.
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Genymotion Device Image v14.0
Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.8.0
Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Plugins
Release notes and updates for Genymotion Plugins, including SaaS and Desktop OS images and Android versions.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop including Android 16.0 beta, 3.9.0, 3.8.0, 3.7.1, 3.7.0, and Android 14 image notes.
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Log4j vulnerability (CVE-2021-44228)
Genymotion confirms that none of Genymotion Cloud products, SaaS or Device Image, are impacted by CVE-2021-44228.
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gmsaas 1.9.0 (Introducing gmsaas portal)
Announcement of gmsaas 1.9.0 introducing the gmsaas portal for managing Genymotion SaaS instances.
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Get ready for Genymotion SaaS (Cloud) upgrade!
Announcement of Genymotion SaaS (Cloud) upgrade including new Hardware profiles feature and a maintenance window.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Genymotion Virtual Devices 3.0.1 for Genymotion Desktop have been released
Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Genymotion receives “AWS Graviton Ready” status
Genymotion earns AWS Graviton Ready status for its ARM-based Android Virtual Devices on AWS.
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Genymotion Desktop 3.8.0 is out!
Announcement of Genymotion Desktop 3.8.0 release with new features including Gamepad support, Device Link, Motion Sensors, High-Resolution Camera, and...
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Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0
Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.
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ARM servers for Genymotion SaaS!
Genymotion announces ARM servers for Genymotion SaaS, enabling ARM-native Android VMs with GPU acceleration and CLI support.
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Android 14 beta is out!
Genymotion announces Android 14 beta images available for Genymotion Desktop, SaaS, and AWS devices.
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Android 12 image is now available on Azure and Alibaba Cloud!
Genymotion announces Android 12 images are now available on Azure and Alibaba Cloud for respective architectures.
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Graphical Interface
Overview of Genymotion SaaS Graphical Interface including profile, datacenter, virtual devices, recipes, images, and administration.
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SaaS User Guide
Genymotion SaaS Getting Started guide covering account creation, login, billing, and quick-start instructions.
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Genymotion: 2025 Year in Review
Genymotion's 2025 year-in-review highlights three solutions and major milestones, including Android 16, ARM64 support, and Automotive expansion.
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Empower your Android teams with Virtual Devices that truly scale on AWS
Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
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Genymotion Device Image – EULA
End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.
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gmsaas Commands
Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Accessing instances with SSH
Guide for SSH access to Genymotion Virtual Devices, including key generation, import, and connection steps.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Running Parallel Tests with Appium
The page has been deprecated; refer to the linked tutorial for Appium parallel testing.
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Device image User Guide
Genymotion device image extra features documentation, including locale, dark mode, power controls, logs, content, and configuration options.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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Interactive Engagement
Overview of Genymotion's Interactive Engagement features for customer support, social media, and training in the cloud.
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About Us
Genymotion's history, vision, and team. Android solutions for developers, testers, and enterprises.
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gmsaas Command Line Interface
Command line interface to manage Genymotion SaaS virtual devices from the command line.
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Genymotion Device image Platform as a Service (PaaS) – Device image User Guide
Genymotion Device image Platform as a Service (PaaS) is a pay-as-you-use solution that lets you run Android virtual devices on cloud platforms and siz...
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Desktop User Guide
Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.