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Do Social Media apps work with Genymotion?
Genymotion supports running some social media apps with limitations; accounts may not be creatable and some apps may not work on arm64 builds.
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How to get logs and logcats with Genymotion SaaS
Steps to generate Genymotion SaaS logs and how to submit them to support.
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The map is blank on the GPS widget
Genymotion support article explaining a GPS widget map blank issue and recommending upgrading to the latest Genymotion Desktop.
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Error while creating the device / virtual terminal
Troubleshooting steps for errors when creating devices or virtual terminals in Genymotion Desktop, including legacy version bugs, disk space, and temp...
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How to get Genymotion Desktop free for personal use edition
Guide to obtaining Genymotion Desktop free for personal use edition.
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I have forgotten my Genymotion SaaS (Cloud) account password
Instructions to reset a Genymotion SaaS Cloud password and regain access to your account.
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I recently upgraded VirtualBox and Genymotion no longer works
Guidance for users who upgraded VirtualBox or Genymotion Desktop indicating possible deprecation and steps to restore compatibility.
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How to create your own skin in Genymotion Desktop?
Guide to creating custom skins for Genymotion Desktop, including background.png and skin.json placement and parameters.
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Apple Mac M series support
Genymotion supports Apple Mac M series with Apple Silicon SoC. Rosetta is required at first start; VirtualBox is unavailable; Android 11+ only. See le...
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What are Genymotion Desktop requirements?
Overview of Genymotion Desktop prerequisites and platform-specific hardware and virtualization requirements.
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Genymotion SaaS — Cloud Android Emulator
Cloud-based Android device emulation with features, integrations, pricing, and documentation for Genymotion SaaS.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful tools for independent workers to develop apps with Genymotion Desktop Pro, including biometrics, webcam, media injection, rout...
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Genymotion Education
Genymotion Education page detailing desktop, cloud, and CD/CI integration offerings for learning Android development with Genymotion.
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Genymotion Desktop Plans
Pricing plans for Genymotion Desktop Pro for independent workers, enterprises, and schools, plus a Master Agreement for Enterprise.
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Contact Us
Contact Genymotion for sales, technical assistance, quotes, demos, and other inquiries.
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Pricing
Pricing plans for Genymotion SaaS including Pay as you Go, Unlimited, and Premium with details on usage, billing, and upgrades.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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Interactive Engagement
Genymotion Interactive Engagement page detailing customer support, social media, demos, and CI/CD integrations.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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I will need a huge volume of usage, is it possible to have a discount on AWS?
Genymotion offers discounts for high AWS usage; contact sales@genymotion.com.
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Does Magis TV work with Genymotion?
Magis TV is not compatible with Genymotion products; Magis TV can be installed but will not start.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Genymotion help article noting a Safari compatibility issue on macOS and recommending using Chrome or Chromium until fixed.
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Welcome to Genymotion help center!
Genymotion help center with guides, tutorials, release notes and a knowledge base.
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I can't renew part of the licenses from an order
Genymotion help article: you cannot renew individual licenses; only a complete order with the same license count can be renewed; contact sales for exc...
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I can't sign in to my SaaS (Cloud) account: "Fail to login"
Help article about a temporary IP ban after multiple failed sign-in attempts and steps to recover access.
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I have been incorrectly charged by my cloud provider; how can I request a refund
Genymotion states it does not control cloud billing and points users to the refund policy.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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Is there a trial for Genymotion Desktop Pro edition?
Genymotion offers a 30-day free trial to test Genymotion Desktop Pro with all features before purchasing a license.
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How to create and setup a STUN/TURN server on AWS
Step-by-step instructions to install and configure a CoTURN STUN/TURN server on Ubuntu 20.04 and integrate with Genymotion.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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How to release or re-assign a BUSINESS License?
Instructions to release or re-assign a BUSINESS license by contacting technical support and submitting a list of license keys to release.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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Can I run Genymotion Device image on-premise inside Docker containers?
Genymotion states that the device image on-premise in Docker is not available yet and that the team is actively working on it.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to use Burp suite with Genymotion Desktop?
The article has been moved to Genymotion's website.
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Is Genymotion Desktop available for 32-bit?
Genymotion does not provide Genymotion Desktop for 32-bit systems due to obsolescence of the x86 32-bit architecture.
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Where are Genymotion documentation and user guides?
Find Genymotion product user guides at the official docs site.
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Genymotion Desktop and Jenkins integration
Help Center article directing users to the Genymotion Jenkins integration blog post.
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How to move the virtual device window when it can't be reached?
Instructions for relocating the Genymotion virtual device window when the title bar is unreachable.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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Does Google Pay work in Genymotion?
Genymotion does not support Google Pay due to an emulated carrier; Google Pay requires a real device with a real carrier.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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Can I use OBS Studio Virtual Camera with Genymotion SaaS?
Instructions to use OBS Studio Virtual Camera with Genymotion SaaS, including setting 1280x720 output and browser camera configuration.
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Can I transfer a license to another computer?
Genymotion Desktop licenses can only be used on one computer, plus a spare; to use on another computer, contact technical support to reset activation.
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How can I get old versions of Genymotion Desktop?
Genymotion does not provide old Genymotion Desktop versions; upgrades introduce new features and Android images, making old-version compatibility unsu...
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I can't use the camera with Safari (Genymotion SaaS)
Genymotion SaaS camera API is not compatible with Safari for the moment; please use Chrome or Firefox instead.
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I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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The camera does not work after a reboot (Mac)
Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
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Why is Camera unavailable with Genymotion Desktop?
The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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How to report Genymotion website security vulnerability and bugs?
Guidance on reporting security vulnerabilities and bugs on Genymotion's website, including where to find the Vulnerability Disclosure policy.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Parallel tests with Appium and Genymotion SaaS
Tutorial on parallelizing Appium tests against Genymotion SaaS devices using Python and Pytest.
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Parallel tests with Appium and Genymotion Device Image
Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Instrumented Tests with Genymotion SaaS and gmsaas
Tutorial on automating instrumented tests for Genymotion SaaS using the gmsaas CLI, including start, adb connect, run, and stop commands.
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How to connect a virtual device to ADB in Genymotion SaaS?
Tutorial guiding how to connect a running Genymotion SaaS virtual device to ADB using gmsaas.
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Mobile Automated Tests with CircleCI and Genymotion SaaS
Tutorial on running mobile tests on Genymotion SaaS via CircleCI, including config.yml workflows, start/stop device steps, parallel runs, and CircleCI...
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Genymotion SaaS
A collection of Genymotion SaaS tutorials and articles on ADB connection, MobSF integration, and related tooling.
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Automated tests and Continuous Integration (CI)
A collection of tutorials about automated tests and CI workflows using Genymotion SaaS and related tools.
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gmsaas
Changelog entries for gmsaas releases from 1.8.0 to 1.15.0.
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gmsaas 1.10.0
Release notes for gmsaas 1.10.0, including API Token authentication, token management, and deprecations.
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Microfocus
Overview of the Genymotion Cloud and Micro Focus UFT integration for testing.
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Find your perfect fit: Genymotion SaaS has a plan for every need
Genymotion SaaS offers Pay As You Go, Unlimited, and Premium plans for cloud-based Android emulation.
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Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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EarnIn Case Study
Case study of EarnIn's Android testing efficiency improvements using Genymotion SaaS.
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Bolt Food Case Study
Bolt Food case study on scaling mobile automated testing with Genymotion.
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AppsFlyer Case Study
AppsFlyer case study on Genymotion: global training at scale for mobile marketing analytics.
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Get Started with gmsaas
Official get-started guide for the Genymotion GMSAAS Python package, including installation, configuration, and usage instructions.
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Android 13 beta is out!
Genymotion announces Android 13 beta image availability for Genymotion Desktop and Genymotion SaaS Cloud with x86_64 images and arm64 image coming to ...
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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Requirements
Prerequisites, supported systems, and hardware requirements for Genymotion Desktop.
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Genymotion Shell (Desktop User Guide) – Get Started
Guide to starting Genymotion Shell and using it to script sensor statuses and interact with virtual devices.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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Android 12.1 for Genymotion Desktop and Genymotion SaaS (Cloud)!
Android 12.1 is available for Genymotion Desktop and Genymotion SaaS (Cloud).
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Automation Features
Genymotion SaaS Automation Features: gmsaas CLI, prerequisites, frameworks, CI integrations.
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Features and Emulated Sensors
Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
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SaaS Collaboration Features in Genymotion
Documentation on Genymotion SaaS collaboration features including custom recipes, shared recipes, and live sessions.
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gmsaas Commands
Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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Empower your Android teams with Virtual Devices that truly scale on AWS
Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
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Exclusive Offer
Exclusive 50% off Genymotion for existing AWS customers with a form to share details and overview of compatibility, performance, and scalability on AW...
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Genymotion Device Image – Refund & Cancel
Refund and Cancellation Policy for Genymotion Device Image (Cloud PaaS); refunds are at Genymobile's sole discretion and require contacting support.
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Genymotion PaaS Release Notes (Deprecated)
Legacy release notes for Genymotion PaaS, listing deprecated versions and changes.
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Device image User Guide
Genymotion device image extra features documentation, including locale, dark mode, power controls, logs, content, and configuration options.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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Professional Android Emulator
Genymotion provides an Android emulator for mobile development, testing, demos, training, and more, with SaaS, device images, and desktop options.