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Which Android versions are available?
Available versions and architectures depend on Genymotion products (Desktop, Cloud, and device images).
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Can I record audio with my host microphone?
Information about recording audio with host microphone across Genymotion Desktop, Device image, and SaaS platforms.
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How to subscribe to a plan for Genymotion SaaS?
Instructions for subscribing to Genymotion SaaS plans and contacting sales for larger device counts or alternative payment methods.
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How to connect Genymotion SaaS virtual devices to ADB?
Help article about connecting Genymotion SaaS virtual devices to ADB with a reference to the online tutorial.
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How to connect to a Genymotion Device Image instance web interface with a securi...
FAQ page about connecting to a Genymotion Device Image web interface using a security certificate.
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I can't find the device I need in the virtual device list
Guidance on why a device may be missing from Genymotion's virtual device list and how to customize device specifications.
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How to provide access to a Genymotion EC2 instance from a single website?
Genymotion device embedding is supported by the open-source web player; resources include code, examples, and documentation for embedding a Genymotion...
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Can I use OBS virtual camera with Genymotion Desktop?
Genymotion help article stating that OBS virtual camera cannot be used with Genymotion Desktop due to compatibility issues.
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Does Genymotion emulates Bluetooth?
Overview of Genymotion Bluetooth emulation across Desktop, SaaS, and Device Image, including current limitations and how to provide feedback.
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Page
Help article describing limits on simultaneous Genymotion virtual devices and how to obtain a special offer.
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How to run automated tests with Genymotion Desktop?
Instructions on running automated tests using GMTool and the limitations of Genymotion Desktop, with alternatives.
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The virtual device display does not rotate
Troubleshooting rotation issues in Genymotion Desktop: rotation may be unavailable due to Android version or device density, and rotation can be locke...
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My webcam does not work with Genymotion Desktop
Genymotion Desktop requires USB Video Class (UVC) webcams; virtual cameras are not recommended or officially supported.
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How to automatically connect a Genymotion Desktop virtual device to ADB?
Instructions to automatically connect Genymotion Desktop virtual devices to ADB via on-line documentation reference.
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Linux - Genymotion Desktop crashes when starting a Virtual Device
Troubleshooting Genymotion Desktop on Linux when starting a Virtual Device; primarily due to the nouveau GPU driver; use NVIDIA proprietary drivers wi...
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Unable to start the Virtual Device
Troubleshooting Genymotion Desktop's Virtual Device startup, covering requirements, OS-specific issues, and unsupported environments.
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How to connect a USB device to a virtual device with Genymotion Desktop?
Instructions to connect a USB device to a Genymotion virtual device using VirtualBox.
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Android Emulator for PC & Mac
Genymotion Desktop is a fast, simple to install Android emulator with widgets and multi-OS support.
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Genymotion Desktop Pro for Independent Workers
Affordable and powerful desktop virtualization for app development, available on Windows, Linux and macOS.
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Device image User Guide
Help and technical support information for Genymotion Device image, including FAQ, health checks, troubleshooting, and contact options.
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Emulated Features and Sensors
Genymotion widgets to emulate device sensors and features such as sound, screen, clipboard, camera, battery, GPS, and more.
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Genymotion Documentation – User Guides
Genymotion documentation pages for user guides, featuring Device Image, SaaS, and Desktop sections.
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Camera is unavailable after quick boot (QEMU)
Genymotion Help Center article describing a known bug where the camera is unavailable when using the QEMU hypervisor and the cold boot workaround.
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I can't find or install my game or application with Google Play Store
Troubleshooting steps for missing apps or incompatibility errors in Genymotion when using Google Play Store.
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The Wifi is disabled (no network) when I boot the device
Guide to fix wifi or network at boot on Genymotion, covering proxy settings, quick boot, China restrictions, and Alibaba Cloud device image.
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I have cancelled my cloud provider subscription. Can I get a refund for Genymoti...
Refund policy for Genymotion Device Image usage after canceling cloud provider subscription.
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How many Genymotion Virtual Devices can I launch per AWS EC2 instance?
Genymotion devices per AWS EC2 instance; one Genymotion instance equals one EC2 instance; multiple devices require multiple EC2 instances.
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Is it possible to have several people on my team connected to the same virtual d...
Multiple team members can connect to a single Genymotion Device Image instance; all connected users can see each other’s interactions.
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How to use Burp suite with Genymotion Device image?
The help article notes that the article has been moved to Genymotion's website.
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How to connect a Genymotion Device Image (PaaS) instance to any IDE
Instructions to connect a Genymotion Device Image (PaaS) instance to an IDE via ADB, including firewall setup and steps to connect.
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VirtualBox configuration error
Instructions to fix VirtualBox configuration errors by deleting config folders and re-installing VirtualBox across Windows, Linux, and macOS.
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How to run applications and games for arm (arm64)?
Guidelines for running arm64 apps and games using Genymotion Desktop, SaaS, and Device Image.
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I forgot to stop my Genymotion Device (PaaS) instance; how can I request a refun...
Refund policy and refund request process for Genymotion Device image (PaaS) refunds.
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I have been charged incorrectly
Help article describing why virtual device charges may occur and how to verify usage and timeouts.
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Can I change the camera resolution?
Genymotion Desktop does not support changing the camera resolution; fixed at 1280x720 (720p). The Media Injection widget can provide media files as th...
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How to stop a virtual device in Genymotion SaaS?
Instructions to stop virtual devices in Genymotion SaaS, including manual stop, timeouts, and gmsaas specifics.
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How to embed a Genymotion Device image instance in a website?
Guide to embedding a Genymotion Device image instance into a website using the open-source JavaScript SDK, with a pointer to the official docs.
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Why isn't the virtual device available in the Android Device Chooser window in E...
Guidance for Genymotion virtual devices not appearing in Eclipse's Android Device Chooser and how to fix.
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Is it possible to un-root or hide root?
This article explains why root hiding methods do not work with Genymotion and lists which Android images are rooted or unrooted across Genymotion prod...
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How to set a custom DPI with Genymotion Desktop?
Instructions on setting a custom Android DPI in Genymotion Desktop by matching Android's density buckets and editing virtual device display settings.
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Where is my Genymotion Desktop virtual device logcat file stored
Instructions for locating the logcat.txt file for Genymotion Desktop virtual devices on Windows, macOS, and Linux.
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The virtual device display is black, white or distorted (NVIDIA GPU + Linux)
Issue with Genymotion virtual device display on Linux caused by Nouveau, the open-source Nvidia driver.
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How to establish a TCP session to a virtual device
Instructions to establish a TCP session to a Genymotion virtual device using ADB port forwarding.
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How to use Genymotion Desktop behind a proxy?
Help article explaining how to use Genymotion Desktop behind a proxy, with references to the Genymotion Desktop user guide and proxy connection guidan...
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I can't find Android 4.4 and below
Genymotion no longer provides Android 4.4 and below images since September 2022.
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I can't find my application or game in Google Play Store (Genymotion Device imag...
Troubleshooting Genymotion Device image when apps don't appear in Google Play Store or are incompatible.
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How to access a Genymotion Device image (PaaS) instance from secured networks?
From Genymotion Device Image ver. 13.0.0, no modifications are required to access a device display from a NAT or proxified network. We strongly recomm...
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I can't find any device templates with Genymotion Device image (PaaS)
Troubleshooting article about the lack of device templates for Genymotion Device image (PaaS) and how to customize Android VM images.
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The device display is stuck at "Connecting to your virtual device..." on macOS
Troubleshooting: Safari compatibility causes Genymotion device display to hang; use Chrome or Chromium on macOS/iOS instead.
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The device display does not show in Safari (Genymotion Device Image)
Compatibility issue with Genymotion Device Image on Safari 18 and higher; use Chrome or Chromium until a fix is released.
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I get a black display when using a video file in the Media Injection widget (mac...
Troubleshooting guide: video files via the Media Injection widget do not display on Mac M series.
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Can I use OBS Studio Virtual Camera with Genymotion SaaS?
Instructions to use OBS Studio Virtual Camera with Genymotion SaaS, including setting 1280x720 output and browser camera configuration.
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I get the error "Unable to start the virtual device" after a Windows update
Genymotion Windows troubleshooting for the error when VirtualBox disrupts Genymotion Desktop after Windows updates.
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How can I get old versions of Genymotion Desktop?
Genymotion does not provide old Genymotion Desktop versions; upgrades introduce new features and Android images, making old-version compatibility unsu...
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Is Genymotion free?
Details about Genymotion free edition (Desktop) and trial options for Pro and Cloud offerings.
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Device link does not work (white and/or frozen screen)
Troubleshooting steps for Genymotion's Device link feature when the screen is white or frozen.
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I can't use the camera with Safari (Genymotion Device Image)
Genymotion Device Image camera API is not compatible with Safari standards; please use Chrome or Firefox.
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I am using Genymotion Device Image on Alibaba, in the Chinese zone, and Wifi/Int...
Troubleshooting Genymotion Device Image connectivity in China by adjusting captive portal and NTP settings.
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The camera does not work after a reboot (Mac)
Known issue with quick boot on Genymotion Desktop for Mac; fix by performing a cold boot of the device.
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Why is Camera unavailable with Genymotion Desktop?
The Camera feature requires a paid license to use the Android camera with Genymotion Desktop.
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I have been incorrectly charged by my cloud provider; how can I request a refund...
Genymotion explains refund responsibility when cloud provider charges are incorrect and how to proceed.
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How to create a pre-configured / custom Genymotion Device image (PaaS) instance
Guidance to create a pre-configured Genymotion Device image (PaaS) instance, linking to the user guide.
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The Virtual Device display doesn't show in web browser with Genymotion Device im...
Troubleshooting WebRTC display forwarding from Genymotion Device image (PaaS) to a browser, including Chrome compatibility, firewall rules, and NAT/TU...
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Genymotion Device Image End User License Agreement
End User License Agreement for Genymotion Device Image (Cloud PaaS) licensed to Customer by Genymobile.
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Genymotion Device Image (PaaS) – Refund & Cancel Policy
Refund policy for Genymotion Device Image (Cloud PaaS) including eligibility, cancellation, and refund process.
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Parallel tests with Appium and Genymotion Device Image
Tutorial for running parallel Appium tests on Genymotion device images using a single Appium server.
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MobSF and Genymotion Device Image
Tutorial covering prerequisites, network and firewall setup, ADB enablement, and MobSF configuration for Genymotion device image.
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Security Testing
Tutorials on using MobSF with Genymotion for security testing and device image guidance.
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Other
Genymotion blog category page for miscellaneous tutorials (Other).
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The Wait is Over: Android 16 beta is Now Available for Genymotion Desktop!
Genymotion announces Android 16 beta is now available on Genymotion Desktop with cloud and desktop testing options, setup steps, and known issues.
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Genymotion Device Image v14.0
Release notes for Genymotion Device Image v14.0, including Android versions, new features, improvements, bug fixes, and known issues.
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Genymotion Device Image v14.1
Release notes for Genymotion Device Image v14.1, covering Android versions, cloud marketplaces, new features, improvements, bug fixes, and known issue...
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Genymotion Desktop 3.8.0
Release notes detailing new features, changes, fixes, and known issues for Genymotion Desktop 3.8.0.
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Genymotion Desktop 3.7.1
Release notes for Genymotion Desktop 3.7.1 including bug fixes for a regression introduced by 3.7.0.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop detailing Android 16.0 beta, 3.9.0, 3.8.0, 3.7.1, and 3.7.0 with new features, changes, fixes, and known issues.
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Genymotion Device image (PaaS)
Release notes and updates for Genymotion SaaS, Device Image, and Desktop, covering OS image updates, Android 16.0 beta, and cloud provider marketplace...
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Log4j vulnerability (CVE-2021-44228)
Genymotion confirms that none of Genymotion Cloud products, SaaS or Device Image, are impacted by CVE-2021-44228.
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Get ready for Genymotion SaaS (Cloud) upgrade!
Announcement of Genymotion SaaS (Cloud) upgrade including new Hardware profiles feature and a maintenance window.
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Genymotion Virtual devices version 3.0.2 for Genymotion Desktop and SaaS (Cloud)...
A new Genymotion virtual devices release fixes GPS location with Google Play Services on Android 11.
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Genymotion Virtual Devices 3.0.1 for Genymotion Desktop have been released
Announcement of Genymotion Virtual Devices v3.0.1 for Genymotion Desktop 3.3 addressing Android 10/11 issues.
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Genymotion SaaS is moving to arm64
Genymotion announces arm64-only support for Genymotion SaaS, effective March 30, 2026, aligning with ARM-based devices and Google Play requirements.
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Genymotion SaaS (Cloud) new Hardware Profiles / Image feature is out!
Genymotion SaaS introduces Hardware Profiles and Image to create custom recipes, hardware profiles, and images from devices.
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Genymotion Desktop 3.8.0 is out!
Announcement of Genymotion Desktop 3.8.0 release with new features including Gamepad support, Device Link, Motion Sensors, High-Resolution Camera, and...
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Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0
Announcement of Genymotion Desktop 3.3.0 beta 1 and Virtual Devices v3.0.0 with Android 11 support.
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Android 14 beta is out!
Genymotion announces Android 14 beta images available for Genymotion Desktop, SaaS, and AWS devices.
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Android 12 image is now available on Azure and Alibaba Cloud!
Genymotion announces Android 12 images are now available on Azure and Alibaba Cloud for respective architectures.
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Help and Feedback
Help and Feedback page with access to FAQ and Support and guidance on providing feedback.
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Genymotion Desktop Release Notes
Release notes for Genymotion Desktop detailing new features, changes, fixes, and known issues across versions 3.9.0 to 3.0.0.
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Emulated Sensors and Features - Genymotion Desktop
Genymotion Desktop emulates sensors and features for Android devices, including GPS, camera, network, and biometrics.
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Virtual Devices - Genymotion Desktop User Guide
Guide for managing, configuring, and interacting with Genymotion Desktop Virtual Devices.
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Get Started with Genymotion Desktop
Step-by-step guide to get started with Genymotion Desktop, including first run, changing the hypervisor, creating and launching virtual devices, and b...
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Changelog
Changelog for Genymotion SaaS detailing updates, new images, and fixes by date.
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Features and Emulated Sensors
Genymotion SaaS features and sensors emulation guide, detailing widgets for Sound Volume, Rotate Screen, Full-screen, Install Apps, File Upload, Clipb...
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gmsaas Commands
Documentation for gmsaas CLI commands to manage hardware profiles, images, recipes, and instances, plus ADB and portal interactions.
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SaaS User Guide - Basic Steps
Step-by-step guide to setup, launch, use and save a Genymotion SaaS virtual device.
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SaaS User Guide
Guidance on using the Genymotion SaaS graphical interface, including profile, devices, recipes, images, and administration.
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SaaS User Guide - Getting Started
Step-by-step guide to starting Genymotion SaaS, including account creation, login, and starting a virtual device
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Empower your Android teams with Virtual Devices that truly scale on AWS
Genymotion Cloud on AWS offers scalable Android emulation on EC2 with high compatibility and performance, plus a sign-up form to start using AWS marke...
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Genymotion Device Image – EULA
End User License Agreement for Genymotion Device Image covering access, use, restrictions, payments, confidentiality, and other terms.
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Accessing instances with SSH
Guide for SSH access to Genymotion Virtual Devices, including key generation, import, and connection steps.
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Running Parallel Tests with Appium
The page has been deprecated; refer to the linked tutorial for Appium parallel testing.
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Device image User Guide
Genymotion device image extra features documentation, including locale, dark mode, power controls, logs, content, and configuration options.
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Alibaba
Guides to deploying Genymotion on Alibaba Cloud using ARM64 and x86_64 Android images.
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Genymotion Cloud on Google Cloud Platform (GCP) – Getting Started
Guidance for deploying Genymotion Cloud on GCP, including available Android images, network security, and instance deployment steps.
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Requirements
Prerequisites for Genymotion Device image, including web browser recommendations and network security settings.
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AWS
Genymotion AWS deployment guide with available images, setup steps, security, and access instructions.
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Genymotion Device image Platform as a Service (PaaS) – Device image User Guide
Genymotion Device image Platform as a Service (PaaS) is a pay-as-you-use solution that lets you run Android virtual devices on cloud platforms and siz...
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Desktop User Guide
Documentation for Genymotion Desktop, an Android emulator with sensors and cross-platform support.